Customer Service Sales

**** ********** **. ******, *****, ***** • 936-***-**** • ******.**********@*****.***

Cayden Countryman

1

Objective

Obtain a position within a company where my skills and experience will be an asset while furthering my

knowledge and abilities in the process.

Experience

Samsung Mobile & Electronics Spring, Texas

03/2013 – present

Samsung Experience Consultant

As an Experience Consultant for Samsung, I worked in local Best Buy stores (primarily Woodlands) as a

Samsung representative to ensure that every customer with which I came in contact was aware of the latest

Samsung products and services. Even if they needed us for something other than Samsung, we would help them

and then let them know that we're there for anything they may need in the future. My responsibilities included:

• Maintain the Samsung designated area within Best Buy, as well as the kiosk and four tables that held the

latest Samsung products.

• Reel customers into my area by linking phones, tablets and computers together with our TV to

demonstrate the seamless and easy convergence of all Samsung Mobile products.

• Engage every customer in Best Buy regardless of the department. We were authorized to wander

throughout the store rather than stay in our small area. This provided a wonderful experience because I

was able to obtain the skills to engage every customer I saw, and we didn't have to rely on customers to

find us; we could find them.

• Take a periodic inventory to calculate the number of Samsung devices sold in that day. We were held

accountable for all Samsung sales in Best Buy, not just our own.

03/2012 – 12/2012 Best Buy Conroe, Texas

Geek Squad Consultation Agent

A Consultation Agent in Geek Squad is the person that makes the initial contact with the client. It was my duty to

quickly troubleshoot the computer in order to find out if it needed to stay overnight (or for several days) or if I

could fix the issue right then and there. I was also directly troubleshooting up to 5 computers at once, taking in a

very high amount of stress and pressure. My main responsibilities included:

• Troubleshooting hardware and software related issues – laptops and desktops.

2020 Plantation Dr. Conroe, Texas, 77301 • 936-***-**** • ******.**********@*****.***

• Helping up to 5 customers at one time during high traffic days.

• Creating and maintaining excellent client relationships, long and short-term.

• Setting up computers for customers that don't want to deal with the initial set-up of Windows or Mac.

• Educating/teaching clients how to use their new systems and how to keep them clean from future threats.

04/2011 – 02/2012 Wal-Mart Supercenter Montgomery, Texas

Electronics Sales Associate

Being an Electronics Sales Associate at Wal-Mart means having patience because you come in contact with

hundreds of people a day. We were held accountable for product knowledge, keys, stock, and midnight releases

when it came to it. After 6 months of working in Electronics department, I was promoted to work Connection

Center, which primarily dealt with phones sales and support. My duties included:

• Engage customers in the Electronics department to help them find the products they're looking for or

educate them on the latest technology – sales included computers, TVs, games, movies, computer and

gaming accessories.

• Maintain a clean department and keep all shelf products straight and neat.

• Manage inventory and pull “picked” items out to be put back on the floor.

After Connection Center promotion:

• Upgrade customer phone plans with new/upgrade activations in the following carriers: Verizon, AT&T,

T-Mobile, Sprint. Also helped customers with pay-as-you-go phones such as Boost Mobile, Net10,

Straight Talk, VirginMobile.

• Demonstrate phones to customers in order to help them choose the phone that they need.

06/2008 – 04/2011 Walden Golf Course Montgomery, Texas

Outside Service Cart Boy

Outside Service Cart Boy attendants were responsible for the golf carts and the driving range. Our busiest days

were on tournaments when more than 400 carts would go out daily. I obtained great interpersonal and customer

service skills at this position. It was hard work and revolved around the members. I was promoted to Assistant

Manager one year into this position.

• Work hard and keep busy for members even if there's not much to do.

• Clean carts and balls for driving range and maintain tournaments: over 400 cars a day on some

2020 Plantation Dr. Conroe, Texas, 77301 • 936-***-**** • ******.**********@*****.***

weekends

• Creating schedules between 8-10 different employees

• Attend important conferences for discussion on changes

As an Assistant Manager I was responsible for everything the manager was when he was out, which included

staying over my designated hours to ensure every member was taken care of and every device we used that day

was back in its spot.

Education

• Lone Star Community College 06/2011 –

present

A basic Associate degree as a prerequisite with which I plan to attend a university. GPA 3.2

• Montgomery High School 08/2006 – 06/2010

Graduated high school Recommended. GPA 3.4

Skills

Computer languages: Java, HTML/4/5/XHTML, CSS, JavaScript (basic), Flash

OS: Windows XP-8.1, Mac OSX Leopard-Mavericks, Ubuntu, Fedora, ChomeOS

Networking: TCP/IP and router configurations, basic routing knowledge

In-depth understanding of hardware and software troubleshooting. In my experiences I have dealt with a wide

array of issues. I have 5 to 6 years of experience working inside and out of computers:

• Replacing hardware for t/s, assembling computers from scratch, upgrading PCs (any new

component really, graphics, ram, ect.), minor solder/desoldering (power sockets, brackets)

• Cleaning viruses and other ware that may threaten the system.

• Manage Windows registry and other resources

• Basic networking such as cabling, splicing/crimping, router configurations with basic

networking troubleshooting.

My knowledge expanded to cell phones 5 or 6 years ago when I got my first Android phone:

• Excellent understanding of Android/iOS/Windows phone platforms.

• Experience troubleshooting all 3 major phone platforms. I have only had experience selling

2020 Plantation Dr. Conroe, Texas, 77301 • 936-***-**** • ******.**********@*****.***

Android phones but have the ability to sell any of them.

Every position I have worked has revolved primarily around customer service:

• 6 years of experience working with customers directly.

• Outstanding ability to create solutions solutions for customers whether it be old or new.

• Great interpersonal skills and personality, able to relate well to other people.

Goal

It is my passion to seek out technology and all it has to offer. While my goal is far away, it makes me happy to

know there are people out there that I can still help who may be drowning in all this technology. The job I wish

to obtain has a high requirement for interpersonal and selling skills and keeps me on the edge. My ideal position

drives me further than I am already driven, allows me to engage customers with solutions for them, and urges me

to stay informed about the latest and greatest. My goal is to help others by providing the solutions that will

benefit them the most, and by doing that it will also benefit me.

References

References available upon request

Contact this candidate