Customer Service Sales

LaQuisa Loggins

**** * **** **. *** ** Merrillville, IN 464**-***-*** 0069 *********@***.***

Objective

Dedicated and technically skilled business professional with a versatile administrative and retail operations skill set

developed through experience in management, retail sales accountability, and customer conflict and resolution.

Key Skills

Office Management Report & Document Preparation Records Management

Customer Relations and Servicing Scheduling and Inventory Control Advertising and Marketing

Business Policy and Ethics Merchandising and Allocation Project Management

Policies & Procedures Manuals Planning Expense Reduction

Staff Development and Training

Experience

Corinthian Colleges (Everest College) November 2013 March 2014

Admissions Representative

• Meet with the potential students to explain the program offering and

match the college’s benefits and advantages to the student’s needs.

• Make outbound phone calls to potential students

• Return web inquiries and calls promptly to all potential students to give

accurate information about school programs.

• Schedule and conduct student interviews, wherein any reference to

Financial Aid complies with the stated Company Policy.

• Accurately account for all inquiries and the admissions activity

associated with all inquiries.

• Ensure that all pre start paperwork is completed accurately and in a

timely manner.

• Administration duties

Carmax

Sale Consultant

• Assist customers in choosing the right vehicle

• Running auto loan applications

• Supporting on line customers via eSales office

January2013 Novmeber 2013

• Interview customers to determine their needs and wants

• Working closely with Finance Managers

Jcpenney

April 2009 May 2012

Sales Manager

Ensured that, department sales have monthly gains while also ensuring commissioned customer service areas

•

maintain monthly sales goals.

• Supervised and coached direct reports (40 50), scheduled AOR, conducted 1 st step interviews for prospective

employees, and handled department human resource duties.

• Assisted in big ad event planning as well as merchandise correspondence to weekly ads.

• Produced professional feedback evaluations to manufacturers and vendors, and held the responsibility for customer

communication and complaint/conflict resolution.

JCPenny May 2007 April 2009

Customer Service Supervisor/Associate

• Assisted customers with checkouts, credit card balance inquiries, finding merchandise within the store, and signing

interested customers up for rewards programs

• Conducted inventory and quality control duties per company policies.

• Coached associates and ensured associates were practicing safe rules and safe execution of their duties.

• Schedule AOR using company Kiosk.

Wal Mart May2006 May2007

Merchandise Supervisor

• Processed inventory and ensured merchandise was placed in the sales floor in the correct format and in a timely

manner

• Assisted with the scheduling of AOR and ensured that floor plans were completed in a timely manner

• Assisted customers with questions, complaints, and concerns

• Conducted 1st level interviews as well as minor human resource responsibilities

Dress Barn August 2003 June 2006

Senior Sales Associate

• Assisted customers with checkouts, questions, returns, and opening of charge accounts

• Processed inventory and floor placement management, as well as merchandised mannequins.

Education

Everest University 1/2013

Associates in Science – Business Administration

Proviso West High School 6/2003

High School Diploma

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