Customer Service Management
Resume:
www.wscribner.us Home: 574-***-****
Mobile: 574-***-****
***** ***** ****, ***** *******, IN 46554 ********@*****.***
Skills and Strengths
• Skill set includes:
o Web design and development
o Electronic imaging and image file management
o Creative composite imaging
o Social media management - including social media strategy design, crisis
management, understanding the capabilities and limitations of various social
media networks and social media management software
o Site design/development strategy
o Website analysis
o Social media analysis
o SEO
o Data entry/data verification
o Identifying issues and creating a workable solution
o Forward thinker
o Learning new skills quickly
• Experienced with:
o Microsoft:
Excel
PowerPoint
Access
Word
o Adobe:
Photoshop
InDesign
Dreamweaver
Illustrator
Flash
o Windows
o Mac
o HTML
o XHTML
o CSS
o Joomla!
o E-Commerce
• Working knowledge of:
o jQuery, PHP
• Certifications:
o Microsoft Access, CIW Site Development
Professional Experience
PeopleLink / NTA, Inc.
Nappanee, Indiana February 2014 to Present (Temporary Admin)
Administrative Assistant
•
o Tracking project progress and documenting progress in various
spreadsheets
o Creating purchase orders and tracking purchases from request to
completion
o Tracking office supplies, and ordering when needed
o Providing input on TIP’s as appropriate
o Attending meetings and taking notes
o Researching various subjects and writing blogs
o Created flyer for Golf Outing
o Using cloud-based software suites to manage multiple facets of
administration
o Recording daily duties in time tracking software
o General office skills, using printers and faxes, practicing good
organizational skills
o Providing office-wide communications for notifying employees of
various issues and announcements
o Manage time to stay productive
o Learning about NTA, Inc – procedures, products, services and
people
Classic Communications
Niles, Michigan July 2013-January 2014 (Part Time with Un-Realized Promise of Full Time)
Social Media/Marketing
•
o Strategic branding across multiple mediums
o Strategy planning and implementation, daily postings, managing
customer responses, crisis management
o Reporting/Analytics Dashboard experience and interpretation
o Providing customer service through social media
o Web administration, including SEO, design changes, copy updates,
image updates, corrections, links
Writing/Design
•
o Press releases, web copy, social media copy, blogs
o Banner Ads, imaging, web layout
o Creative copy writing
Project Management
•
o Managing multiple projects through to completion, including time
management, tracking progress for myself and others, and
delegating assignments based on skill
o Creating SOP and Work In Progress documents for tracking project
management
Updating management on project progress
o
Male Fashions
Warsaw, Indiana October 2012-April 2013 (Part Time, Project Based)
Web Development / Design
•
o Editing images to ensure proper alignment, adding web pages to
current website
o Setting up website for ecommerce, and adding content to CMS
o Editing current PHP to bring website to the level the owner desires
o Entering inventory into POS database
POS / IT
•
o Working on a plan to create a new website that updates
architecture as well as hosting, and includes a POS to integrate with
online ecommerce sales as well as brick and mortar stores
o Installed hardware and devices necessary for POS system
Marketing / SEO
•
o Consulting for SEO, Marketing, Email campaigns, Social Media
campaigns, creating reciprocal linking campaign, designing
Facebook and Google ads, monitoring multiple analytics
o Created customer information database for tracking customer
contact information and applicable service information
Federated Media/Elkhart Truth
Elkhart, Indiana July 2012-August 2012 (One Month Contract Position)
SEO/Social Media
•
o Updated social media applications with current stories
o Monitored social media analytics as well as main website analytics
o Analyzed current SEO state and recommended changes to aid in
better SEO standing as well as planned marketing campaigns to
attract more demographic groups
o Implemented changes on the website to increase SEO visibility
o Saw an increase in unique visitor traffic by 15% with these methods
• Web Development
o Aided in planning new site features, such as database design and
integration (including the collecting of data) and validated forms
o Handled support tickets to aid in resolution of issues with various
software programs necessary to productivity
o Created short term and long term plans to improve website,
increase visitors and improve website performance (ie: updating
HTML to HTML5, correcting code errors)
Koontz Lake Missionary Church
Koontz Lake, Indiana 2010-2011
Web Designer
•
o Worked with client to interpret the clients’ wants/needs
o Utilized jQuery to create slideshow galleries
o Maintained customer relations by phone, email and through face-to-
face meetings
o Updated website to keep current
• Photographer
o Photographed events and edited photos for web use
Educational Experience
Ivy Tech Community College: Associate of Applied Science
Major: Visual Communication
Concentration: Web Development
Image Editing and Graphics
•
o Photoshop, Illustrator
o Advanced imaging skills such as layering, masking and textures
• Web Design
o Dreamweaver, Bridge, Flash
o Site architecture, jQuery, Image maps/Hotspots
• Web Development
o Dreamweaver, Access, Word, Google Analytics
o W3C Web Standards
o Server access, uploading, downloading, troubleshooting
o Site management and analytics, SEO
Bethel College
Major: IT Management (Transferred to Ivy Tech)
Programming
•
o Visual Basic
o Advanced Visual Basic
• Networking
References
Herbert Poppe 800-***-**** Wells Fargo Home Mortgage – Branch Manager
Pastor Brian Baughman 574-***-**** Koontz Lake Missionary Church – Senior Pastor
Rhodel Kabah **************@*****.*** USAA – Digital Strategist
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