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Customer Service Management

Location:
North Liberty, IN, 46554
Posted:
March 25, 2014

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Resume:

www.wscribner.us Home: 574-***-****

Mobile: 574-***-****

***** ***** ****, ***** *******, IN 46554 acda4s@r.postjobfree.com

Skills and Strengths

• Skill set includes:

o Web design and development

o Electronic imaging and image file management

o Creative composite imaging

o Social media management - including social media strategy design, crisis

management, understanding the capabilities and limitations of various social

media networks and social media management software

o Site design/development strategy

o Website analysis

o Social media analysis

o SEO

o Data entry/data verification

o Identifying issues and creating a workable solution

o Forward thinker

o Learning new skills quickly

• Experienced with:

o Microsoft:

Excel

PowerPoint

Access

Word

o Adobe:

Photoshop

InDesign

Dreamweaver

Illustrator

Flash

o Windows

o Mac

o HTML

o XHTML

o CSS

o Joomla!

o E-Commerce

• Working knowledge of:

o jQuery, PHP

• Certifications:

o Microsoft Access, CIW Site Development

Professional Experience

PeopleLink / NTA, Inc.

Nappanee, Indiana February 2014 to Present (Temporary Admin)

Administrative Assistant

o Tracking project progress and documenting progress in various

spreadsheets

o Creating purchase orders and tracking purchases from request to

completion

o Tracking office supplies, and ordering when needed

o Providing input on TIP’s as appropriate

o Attending meetings and taking notes

o Researching various subjects and writing blogs

o Created flyer for Golf Outing

o Using cloud-based software suites to manage multiple facets of

administration

o Recording daily duties in time tracking software

o General office skills, using printers and faxes, practicing good

organizational skills

o Providing office-wide communications for notifying employees of

various issues and announcements

o Manage time to stay productive

o Learning about NTA, Inc – procedures, products, services and

people

Classic Communications

Niles, Michigan July 2013-January 2014 (Part Time with Un-Realized Promise of Full Time)

Social Media/Marketing

o Strategic branding across multiple mediums

o Strategy planning and implementation, daily postings, managing

customer responses, crisis management

o Reporting/Analytics Dashboard experience and interpretation

o Providing customer service through social media

o Web administration, including SEO, design changes, copy updates,

image updates, corrections, links

Writing/Design

o Press releases, web copy, social media copy, blogs

o Banner Ads, imaging, web layout

o Creative copy writing

Project Management

o Managing multiple projects through to completion, including time

management, tracking progress for myself and others, and

delegating assignments based on skill

o Creating SOP and Work In Progress documents for tracking project

management

Updating management on project progress

o

Male Fashions

Warsaw, Indiana October 2012-April 2013 (Part Time, Project Based)

Web Development / Design

o Editing images to ensure proper alignment, adding web pages to

current website

o Setting up website for ecommerce, and adding content to CMS

o Editing current PHP to bring website to the level the owner desires

o Entering inventory into POS database

POS / IT

o Working on a plan to create a new website that updates

architecture as well as hosting, and includes a POS to integrate with

online ecommerce sales as well as brick and mortar stores

o Installed hardware and devices necessary for POS system

Marketing / SEO

o Consulting for SEO, Marketing, Email campaigns, Social Media

campaigns, creating reciprocal linking campaign, designing

Facebook and Google ads, monitoring multiple analytics

o Created customer information database for tracking customer

contact information and applicable service information

Federated Media/Elkhart Truth

Elkhart, Indiana July 2012-August 2012 (One Month Contract Position)

SEO/Social Media

o Updated social media applications with current stories

o Monitored social media analytics as well as main website analytics

o Analyzed current SEO state and recommended changes to aid in

better SEO standing as well as planned marketing campaigns to

attract more demographic groups

o Implemented changes on the website to increase SEO visibility

o Saw an increase in unique visitor traffic by 15% with these methods

• Web Development

o Aided in planning new site features, such as database design and

integration (including the collecting of data) and validated forms

o Handled support tickets to aid in resolution of issues with various

software programs necessary to productivity

o Created short term and long term plans to improve website,

increase visitors and improve website performance (ie: updating

HTML to HTML5, correcting code errors)

Koontz Lake Missionary Church

Koontz Lake, Indiana 2010-2011

Web Designer

o Worked with client to interpret the clients’ wants/needs

o Utilized jQuery to create slideshow galleries

o Maintained customer relations by phone, email and through face-to-

face meetings

o Updated website to keep current

• Photographer

o Photographed events and edited photos for web use

Educational Experience

Ivy Tech Community College: Associate of Applied Science

Major: Visual Communication

Concentration: Web Development

Image Editing and Graphics

o Photoshop, Illustrator

o Advanced imaging skills such as layering, masking and textures

• Web Design

o Dreamweaver, Bridge, Flash

o Site architecture, jQuery, Image maps/Hotspots

• Web Development

o Dreamweaver, Access, Word, Google Analytics

o W3C Web Standards

o Server access, uploading, downloading, troubleshooting

o Site management and analytics, SEO

Bethel College

Major: IT Management (Transferred to Ivy Tech)

Programming

o Visual Basic

o Advanced Visual Basic

• Networking

References

Herbert Poppe 800-***-**** Wells Fargo Home Mortgage – Branch Manager

Pastor Brian Baughman 574-***-**** Koontz Lake Missionary Church – Senior Pastor

Rhodel Kabah acda4s@r.postjobfree.com USAA – Digital Strategist



Contact this candidate