Customer Service Quality Assurance

Stephen Gonzales

*******@*****.*** 512-***-****

Summary of Qualifications

A dedicated professional with more than 17 years of web content, UI/UX

design and development experience as well as more than 5 years of EPP

(electronic pre-press) and graphic design expertise. Goal oriented and an

excellent communicator, possess the motivational and interpersonal skills

necessary for effective leadership in a team environment.

Areas of Expertise

( Generating online content ( Web editing and graphics ( Administer Windows

including textual content, generating using servers including setting

graphic designs, navigational Dreamweaver, FrontPage, up virtual directories and

schemes, and interactive Photoshop, Illustrator, servers, file sharing,

interface designs. Experience Flash, Visual Studio, setting permissions,

creating/maintaining on-line Visio, and ImageReady. creating user groups,

forms, blogs, various social managing files using

media presence (FaceBook, ( Responsible for quality concurrent versioning (CVS)

LinkedIn, etc.). Perform assurance testing to ensure applications, and setting

website maintenance using proper HTML code validation up search queries.

Content Management Systems and adherence to ADA /

(CMS) such as BroadVision, Section 508 compliance and

Vignette, Drupal and WCAG 2.x guidelines.

WordPress.

( Programming using ( Desktop publishing

Javascript, JQuery, CSS, experience using InDesign

Classic ASP, HTML5, XHTML, to produce brochures, ads,

DHTML, CGI, XML, RWD, 960gs, sport programs, business

ActionScript, Bootstrap3, and cards, cartoons,

XSLT for creating/maintaining illustrations, and

dynamically driven websites. newsletters.

Professional Highlights

( Out of over 1000 entries, my personal website ranked in the top 25

websites selected during a nationwide college web page design contest.

( Created standardized Computer Based Training (CBT) documents and designs

for the Army Medical Corp trainees facilitating a more efficient training

process and compliance with standards.

( Kept up with fast moving developments in the area of web development by

continually taking advantage of training opportunities as they were offered

or available as well as continually seeking knowledge on my own.

( Website creation/maintenance/promotion includes experience with setting

up shopping carts, website analytics, SEO implementation, and social media

pages.

( Award winning political cartoonist.

Previous Responsibilities

( Developed and implemented websites using templates well below budget

and deadline.

( Estimated budgets for web sites development.

( Met and dealt with clients on a regular basis before, during, and after

development of website.

( Maintained and provided support for multiple websites on a daily basis.

( Implemented website redesign projects using BroadVision, Vignette, and

Drupal Content Management Systems.

( Set up shopping cart using a merchant account and integration with

QuickBooks.

( Exercised crisis customer service, and communicated with internal and

external clients.

( Responsible for digital page preparation and all aspects of film output

including checking film for proper registration, emulsion, and color,

executing film tack up and stripping, creating deluxe blueline proofs,

matchprints, Kodak approval color proofs, and Iris inkjet color proofs,

carried out final quality assurance checks, and oversaw proper material

organization prior to plate exposure.

( Built newspaper ads, brochures, newsletters, business cards, political

cartoons, and sport programs under strict deadlines with high quality

assurance.

( Designed and developed websites with compliance to industry standards and

cross-browsers efficiency according to customer's requirements in a timely

manner. This also included photo manipulation, logo design, creation of

UI/UX to fit the client needs, as well as developing navigational systems

for websites to accommodate requirements.

Employment History

Freelance Web Designer

2000 - Present

Web Designer/Developer, Invesco (contract)

2013 -

2013

Web Designer/Developer, UTMB (contract)

2010 - 2012

Award-Winner Cartoonist for the Flathead Publishing Corporation

2006 - 2013

Web Designer, Methodist Hospital (contract)

2008 -

2008

Web Developer/Graphic Artist/Production Artist, Surya Unlimited, Inc.

2006 - 2007

Graphic Artist, Whitefish Pilot 2005 - 2006

Web Developer, Lower Colorado River Authority (LCRA) 1999 - 2004

Web Developer, Advance Development Group 1998 - 1999

Production Staff, Quad Graphics 1996 - 1998

Education

California Polytechnic State University 5 years in Liberal Arts, Graphic

Communications

Hardware and Software Proficiencies:

Illustrator . PhotoShop . ImageReady . InDesign . MultiAd Creator

Dreamweaver . Contribute . Flash . Fireworks . FrontPage . Freehand

Javascript . JQuery . ActionScript . CSS . PHP . ASP . XML .

XSLT . Tomcat . CVS

Windows IIS Server . Windows XP . CSS3 . XHTML/DHTML . MacOSX .

Windows7

BroadVision CMS . Drupal . Vignette . WordPress . Visual Studio

References Available upon Request

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