Giuseppe Brofferio

Apt *, ** Adelaide Road, Dublin 2, Dublin, Ireland

acda42@r.postjobfree.com

Tel: 003**-*********

WORK EXPERIENCES

-Nov 2013 - Present: Teletech- Google AdWords- Dublin - Account Manager

Building customer relationships and managing accounts while increasing

program revenue

Drive and monitor daily advertising campaign performance

Sales and optimization of Google AdWords product listing ads campaigns

Consulting with clients to provide the best solution for their business

goals

Developing accounts and growing strategic relationships

Creating new online advertising campaigns

Analyse and deliver to management weekly campaign reports

- Apr 2013 - Nov 2013: Hewlett Packard - Dublin - Credit and Control

analyst

Dealing with delinquent customers via phone offering repayments program son

30-60-90 days.

Drive and monitor daily Credit Control activities

Contact customers regarding overdue accounts to settle balances immediately

in full

Actively note and document customer payment issues and communications,

acting in concern with the complaint department

Working for objectives and monthly targets.

Providing coaching and feedbacks to the newer agents

- Sept 2008 - Mar 2013: French Connection - Sales Advisor

Welcome customers to promote good public relations

Making sure that customers receive satisfactory service

Dealing with customers complaints or inquiries

Advice customers on information related to their purchases and company

policies.

Adheres to all company policies, procedures and business ethics codes and

ensures that they are communicated and implemented within the team

Visual merchandising

- Sept 2007 - July 2008: Autosystemi - Catanzaro (ITA) - Accountant and

Credit control

Presenting to the board profits and loss reports

Developed budgets to achieve sales and financial targets and control costs

to ensure adequate resourcing of the Department within budgetary limits

Maintained existing Trade Parts accounts and develop new business channels

and accounts through regular liaison with existing customers

Responsible to ensure that the procedures for handling cash flow

- Sept 2006 - Mar 2007: Karcher - Gallarate (ITA) - Marketing Assistant

Responsible to provide marketing advice and operational support to Country

Manager, including selection and negotiation with suppliers, planning and

management of marketing campaigns, analysis of returns, proposals for

targeting/scoring methodologies, support during agreement and negotiations

Market research and analysis.

Monitor competition including marketing, research and loyalty / product

activity

New products promotion

Website managing

Support line manager on plans to adapt the brand to the global market

through short and long period plans to innovate marketing strategies to

drive penetration in the markets and create loyalty to our brands

- Sept 2006 to Mar 2007: Font - Milan (ITA) - External partner

Elaboration promotional material

Created preliminary marketing communications programs for brand launch and

national product roll-out, targeting both home and academic markets

Weekly internal newsletter to keep team members informed of advancements

EDUCATION

- Sept 2010 - Feb 2011 - The European College of Management - Dublin

Diploma in Strategic Internet & Social Media Marketing

- Sept 2009 - Oct 2009 Dublin Institute of Design

Diploma in Visual Merchandising and Window Dressing

- Oct 2000 to Mar 2007 - "Carlo Bo", University of Urbino, Italy

Degree in Marketing and Business Communication

- Sept 1995 - July 2000 - "Fra Luca Pacioli" Commercial Studies

Institute, Catanzaro, Italy

Diploma in Accountancy and Commercial Affairs

LANGUAGES

- ITALIAN: mother tongue

- ENGLISH: fluent (working proficiency level)

- FRENCH: basic

SKILLS

Technical Skills

Solid computer skills

Operative program Windows XP, Microsoft Office Programs: Word, Excel, Power

Point, Access, Outlook.

Others: Debt Manager, Boc, 3270, Vision Plus, Magellan, SAP.

Food blogger: www.myitaliangoodness.com

Social Skills

Multi-tasker

Team player

Attention to detail

Passionate about accuracy and ownership of projects

Self Starter with a high level of initiative

Commercial awareness

Contact this candidate