Customer Service Sales

Blanche Jiang

917-***-**** ************@*****.***

EDUCATION Baruch College: Zicklin School of Business. Bachelor of Finance

Business Administration. Major: Finance and Investments; Minor:

Chinese Literature

SKILLS

Bilingual: Mandarin speaker. Customer service orientation and focus

detail orientation. Computer programming skill: C#(Basic). Months

Editing experience at Fashion Magazine BOMODA.

Software skills: Proficient with Microsoft Office (Word, PowerPoint,

EXPERIENCE Excel)

09/13 - 01/ Tiffany & Co.

14 New York, NY

Mandarin Seasonal Flagship Ambassador

Engaged in the interaction with customers to provide the highest

level of customers' satisfaction.

Assisted sale teams of the main floor to meet sale targets

70% of the time toured Asian customers around the store while

translating & introducing products to the customers.

30% of the time collected customers contact data, feedbacks and

following up with them through media tools

Followed store operation register system -opening and closing drawers

to ensure the store has enough cash to run for the day

Prepared to solve problems in a fast paste environment during the day

Knowledgeable about Tiffany's vast selections of artistic jewelry

designs and other luxury item selections in order to assist customers

Ensured customer loyalty by embracing the Tiffany experiences and

keeping promises

Participated in the Tiffany online learning center in order to

06/11 - strengthen and share knowledge with customers

Present Performed any additional duties to support the sale teams which were

directed by management teams

Jewelry Gramercy Inc. New

York, NY

Sale Professional

Develop professional selling skill and knowing how to approach

customers and understanding customer's needs

Worked hard to meet sale targets

Communicated with managers and buyers regarding customers concerns

Handled all facets of sale transactions day to day and entered

customer data for records

05/10 - 10/10 Confirmed and visualized that all merchandise were effectively

displayed in accordance with our marketing strategies

Applied sales techniques to effectively maximize sales and

profitability

Merchant Pro Express,Financial Services New York, NY

Sale assistant & administration assistant, internship

Well organization and customers skills required and contributed to

the sales force by sending emails, faxing, and collecting

stipulations from clients

Developed strong interpretive skill and built stronger relationships

with existing customers by promptly responding to order fulfillment

and product related inquiries

Processed and reviewed orders for accuracy and completion

Organized clients' records using Microsoft Word and Excel

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