Sales Software
Resume:
EDMUND
WONG
CONTACT
INFORMATION
St
W,
suite
502
Telephone:
(514)
586-
3325
Toronto,
ON
M5H
1A1
E-
mail:
******.****@****.**
Seeking
a
career
transition
in
advertising
with
opportunity
to
employ
transferable
skills
PROFILE
SUMMARY
Eliciting
through
active
listening
and
asking
open-
end
questions
to
gather
information
•
Maintaining
focus
on
mutual
needs
to
create
value
and
to
build
rapport
•
Brainstorming
ideas
to
solve
complex
problems
in
a
team
built
environment
•
Overcoming
barriers
by
assessing
SMART
goals
and
responding
to
changes
•
Motivating
others
by
setting
challenges
to
achieve
innovative
solutions
•
WORK
EXPERIENCE
SCOTIA
ITRADE
Operations
Administrator
–
Account
Transfer
09/2013
–
01/2014
• Analyzing
issues,
reviewing
documents,
and
reaching
solutions
for
customer
satisfaction
• Communicating
with
stakeholders
to
grasp
their
thoughts
and
to
elaborate
their
needs
• Reflecting
and
clarifying
client
concerns
with
empathy,
warmth
and
genuineness
• Working
with
peers
across
departments
to
optimize
results
and
to
exceed
expectations
• Prioritizing
urgent
tasks
and
delegating
small
workloads
among
co-
workers
CIBC
DIRECT
SALES,
MORTGAGE
General
Administrator
–
Quality
Assurance
Support
04/2013
–
07/2013
• Scrutinizing
and
assuring
mortgage
agreements
are
accurate
and
error
free
• Proofreading
French
documents
and
producing
professional
reports
• Collaborating
with
colleagues
to
ensure
files
are
in
compliance
with
regulation
• Designing
an
application
to
enhance
the
department’s
performance
and
efficiency
• Mentoring
end-
users
and
incorporating
their
feedbacks
on
the
system
for
improvements
BMO
INVESTORLINE
Client
Relation
Consultant
–
Branch
Support
07/2011
–
07/2012
• Developing
relationships
with
stakeholders
to
enhance
customer
experience
• Elucidating
financial
services
to
reassure
customer
objectives
are
met
• Persuading
investors
to
consolidate
their
financial
needs
and
to
reduce
cost
• Ameliorating
internal
errors
to
assuage
worries,
conflicts
and
complaints
• Accommodating
FPs
and
BDMs
with
support
and
advice
to
captivate
clients’
trust
LAURENTIAN
BANK
Account
Officer
–
Corporate
Lending
06/2007
–
09/2007
• Reviewing
legal
documents
while
carrying
out
data
validation
and
reconciliation
• Monitoring
credit
accounts
to
ensure
good
standing
and
to
declare
non-
sufficient
funds
• Preparing
financial
analysis
reports
to
conduct
business
risk
assessment
• Building
professional
templates
to
facilitate
clerical
and
administrative
duties
• Coordinating
with
risk
management
analysts
to
manage
requirements
efficiently
EDUCATION
CONCORDIA
UNIVERSITY
Bachelor
of
Commerce
09/2008
–
04/2011
• Major
in
Finance
and
Minor
in
Financial
Accountancy
UNIVERSITY
OF
TORONTO
• Leadership
Essential
Certificate
• Certificate
in
Advertising
• Certificate
in
Business
Analysis
ADDITIONAL
SKILLS
LANGUAGE
English,
French
and
Chinese
®
COMPUTER
LITERACY
Office
software:
Word,
Excel,
PowerPoint,
Outlook,
Access
and
Adobe
Acrobat
®
Financial
software:
ADP,
AS/400,
Thompson
ONE
and
Bloomberg
®
Data
analysis
software:
@Risk,
PHStat2,
SPSS
and
Management
Scientist
®
Contact this candidate