Customer Service Manager

Julie M. Engel

***** *** *** *, ******, NC *****

Phone: 252-***-**** Email: **********@*****.***

Career Overview

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff

members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

I am driven to cut company costs and boost company revenue through innovative management techniques. Organized

and diligent, with excellent written, oral and interpersonal communication skills.

Core Strengths

Staff training/development Supervision and training

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Consistently meet goals Skilled negotiator

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Efficient in multi-tasking Sound judgment

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Staff training Administrative Skills

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Computer-savvy Budgeting

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Calm under pressure Inventory Control

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Complex problem solving Labor Cost Control

Employee Scheduling Profit and Loss

Accomplishments

Supervision

Supervised sales team to monitor sales activity and goal achievement.

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Staff Development:

Trained staff in the use of proper customer service skills.

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Customer Service:

Ensured superior customer service by motivating my staff and being available to listen to and answer questions

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and resolve any and all requests within my realm of authority.

Work Experience

Store Manager

October 2010 to Current

Dollar General Stores – Lewiston, NC

I started as a cashier in our Murfreesboro store and was promoted to Assistant Manager within my first month of

employment. Earned management trust by serving as key holder, responsibly opening and closing store. Answered

questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Communicated with vendors regarding back order availability, future inventory and special orders. Maintained

cleanliness and presentation of stock room and production floor. I was to assist the store manager in all levels to include

ordering, stocking, inventory control, mark-ups and mark-downs, deposits and banking, balancing daily cash and safe. I

was transferred to Lewiston as the store manager and was responsible for all daily operations from vendors to banking,

hiring and firing and training all staff for my store. I have increased sales by 10 percent in my first 6 weeks and brought

our losses back into a profitable gain for this location. Provided detailed monthly departmental reports and updates to

senior management.

Domestic Engineer/ Church Volunteer

October 2001 to October 2010

Volunteer for my church in Powellsville, NC as well as handling all the budgeting and daily care of my household and

family duties. As a volunteer for my church I substituted as a Sunday School teacher, VBS teacher, worked with the

Youth Group on fund raisers, helped with our clothes closet, and was in charge of publishing our weekly church bulletin.

I also helped take care of my Dad for 2 years before he passed away.

Pharmacy Technician

July 2000 to October 2001

CVS Pharmacy – Monroe, GA

Entered new patient profiles and prescriptions into medication input software system. Provided friendly customer service

at prescription drop-off and pick-up counters. Strictly maintained customer and patient confidentiality. Promptly referred

all doctors' calls and customers' medical questions to the pharmacist on duty. Labeled all products appropriately,

including cautionary and auxiliary labels. Communicated with all customers and staff in a pleasant and professional

manner. Regularly stocked shelves, rotated stock and checked for expired medications. Receptively answered customer

questions and helped locate desired items in the pharmacy. Efficiently operated cash register and handled cash, checks,

and charge transactions. Assisted the pharmacists with checking in and pricing drug orders, third party transactions and

relevant paperwork.

Store Manager/Administrative Assistant

May 1996 to June 2000

Discount Tobacco Outlet – Shreveport, LA

*Ordering, Stocking, Inventory Control, Mark-ups and Mark-downs

*Scheduling, hiring and firing employees, training employees

* Promoted to corporate office and ran the computer network for the entire chain of stores, dealt with vendors on

a daily basis, collected information for payroll from store managers, sent all information from corporate to the stores and

vice versa.

OTC Manager

February 1991 to May 1996

Wal-Mart Stores – Farmerville, LA

* I started with as a cashier, was moved to the sales floor and promoted HBA Manager, then moved to the

pharmacy as OTC Manager.

*Ordering, stocking, inventory control, daily paper work, price changes, setting up displays throughout the store. *

Assisted the Pharmacist as needed in a pharmacy tech capacity *Cleaning and controlling my overstock area.

Educational Background

Faith Christian Academy 1990

Huntsville, AL, USA

General Education

High School Diploma

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