Manager Insurance

Darlene Wright

Broad Brook, CT

***********@***.*** C: 860-***-****

summary

Results-oriented New Business Specialist with experience partnering with

customers and underwriters to understand the requirement needed to

underwriter a case from submission to placing inforce and paid. Strong team

contributor with highly valued organizational, communication, and time

management skills. Sound decision making and judgment by having the

confidence to make decisions within authority and knowing when to use

judgment on unique situations and when to escalate to management. Quickly

learns and applies new concepts, processes, and behaviors, and possesses

curiosity to learn more and invest in growth and development. Other

strengths include ability to multi-task and work independently or with a

team. Core competencies includes:

Customer Focused Relationship Building Resourceful

Self-Motivated Strong Interpersonal Deadline Sensitive

Skills

Cross Functional Detail Oriented Resourceful

Coordination

Key accomplishments

. Designated to train and mentor five temporary hires for transition of

functions to North Carolina.

. Assumed manager responsibilities of conducting case audits for peers.

. Demonstrates professionalism by consistently acting with respect and

courtesy to co-workers and customers, maintains personal credibility, and

exhibits excellent teamwork.

professional experience

MetLife Insurance Company, Hartford, CT

New Business Specialist III

2006 - 2013

. Subject matter expert on new MetLife systems; served as a resource of

peers.

. Provided support to all Insurance Designer Agencies and responsible for

case maintenance.

. Continued to provide all of the responsibilities listed below as a New

Business Specialist II.

Travelers/MetLife Insurance Company, Hartford, CT

2004-2006

New Business Specialist II

. Reviewed and assisted in underwriting process of Third Party life

insurance applications from policy placement.

. Provided support to Smith Barney Agencies and responsible for case

maintenance.

. Liaison between field agencies and underwriters to ensure all

applications were processed correctly and efficiently.

. Took responsibility for all issues associated with a case to resolve the

problem, to include coordination with internal and external departments.

. Obtained underwriting documentation requirements including Attending

Physician Statements, Inspection Reports, Motor Vehicle, supplemental

forms and other medial requirements such tracking labs.

Darlene Wright ***********@***.*** C: 860-***-****

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New Business Specialist II (continued)

. Organized and prioritized workload to ensure cases were processed, issued

and put in force in a timely manner while maintaining communication to

manage customer expectations.

education AND TRAINING

Management classes at Asnuntuck Community College

West High School, Bakersfield, CA

LOMA 281

Lotus Notes, Work and Excel

Year of the case manager training

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