Customer Service Human Resources

Jason Davenport

**** ****** **. ( Houston, Texas77021 832-***-**** ( *********@*****.***

Objective: A customer service or customer relations position where

my technical experience, initiative, and

interpersonal skills will be utilized in a

fast-paced, growth oriented company.

Profile: A client-focused professional with more than 5

years customer service experience. Adept at building

client relationships for the long-term.

Strong work ethic and successful record of constantly exceeding the

expectations of both internal and external

customers. Communicates and works well with others in

various employment levels in addition to

working well under pressure. Proficient in MS Word, Excel,

PowerPoint, Outlook/email services.

Possesses basic clerical skills.

Key Skills: ( Customer Retention ( Multi-

tasking ( Rapport Building

( Decision Making (

Timely Follow-up ( Conflict Resolution

Experience:

Spherion Staffing, Inc & Universal American - Houston, TX

Credentialing Associate & Provider Maintenance Specialist (February

2010 to August 2012)

Verified providers' certifications and licenses. Assembled and

prepared provider folders for data-entry into Virtual Credentialer

(VC) for HMO and PPO lines of business and entered providers into VC.

Provider credentialing, add/update provider records, maintain provider

demographics, and assist claims department & provider relations. Setup

provider records to receive Electronic Remittance Advice. Responsible

for building agreements based on contract code assignment in the

contract Library stored on Shared point. Resolve pended claims

resulting from provider related issues. Setup provider relationship

tables for capitation.

Primary Services Staffing, Inc. - Houston, TX

Human Resources Personnel Assistant/Customer

Service Representative (April 2006 to April 2008)

Assisted the Human Resources Personnel with

the staffing and recruitment process for approximately 30

applicants on a daily basis; Administered pre-

employment tests, screened resumes, scheduled

appointments, completed background/reference

checks, and entered applicant information into

SAP Human Resources database. Provided

customer service to both Reliant and Shell Oil contracts.

Chasecom LP - Houston, TX

Yahoo! Technical Support Specialist - Free Mail Care Agent

(April 2005 to August 2005)

Provided technical assistance, support, and troubleshooting

instructions to approximately 80 Yahoo! Free Mail email users in an

inbound call center environment on a daily basis. Analyzed problems using

automated diagnostic programs. Performed data entry of customer's account

information with notations of technical issues in service tickets.

Houston Community Call Center - Houston, TX

Customer Support Specialist / Credit Card Sales

Representative (June 2002 to March 2005)

Generated outbound calls (via automatic dialer) to solicit

the MBNA Breast Cancer credit card in a call center

environment. Performed a credit score evaluation and data entry for

potential credit card holders. Explained credit card benefits,

interest rates, annual fees, grace periods, and additional information

within the terms of service.

Education: Houston Community College, Houston, TX

Bachelors of Science Degree in Computer and

Information Science Technology

Expected Graduation Date:

Current GPA: 3.5/4.0

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