Customer Service Sales

*** *** ******* *****

Ave. 860-***-****

Unionville, CT afiyfa.lewis@yaho

***** *.***

Afiyfa Lewis

Objective To get a job placement that will allow my skills to

be helpful to your company purpose.

Work experience Oct 11- May 13 Connecticut DRS

Hartford, CT Processing Clerk/ CSR

Evaluate returns to bring to a proper disposition

general clerical operations

Ability to review, record and organize data

Communicate appropriate options for taxpaxer

resolution

Using a computerized system, responds to customer

inquiries in a call center environment

Microsoft Office / Word

Heavy data entry

Dec 10- Feb 11 JMS Direct Marketing New York,

NY

Call center / Sales Account Rep

Inbound/ outbound call center; receive, document,

and process telephone calls from customers using an

ACD phone system, TPV (third party verification)

and mainframe data terminal.

Networking with customers in a designated territory

Generate new business accounts as well as develop

existing accounts

Maintaining a professional demeanor with the

public/ excellent phone manner

Develops and maintains a thorough knowledge of the

company's available services, lines of business

and, pricing structures.

Prepares and delivers sale presentation

May 09- Nov 09 Chris Murphy For Congress New

Britian, CT

Customer Service Associate / call center

Provide exceptional customer service by responding

to inbound and outbound calls

Contact prospect voters as well as existing voters

Ability to review, record and organize data in an

office environment

Assist non registered voters with registration

process

Microsoft Office / Word

May 08- Mar 09 Village Gate of Farmington

Farmington, CT

Dietary aide

Preparation of meals on schedule

setting up and maintaining dining facilities

create a friendly, courteous & memorable dining exp

residents

communicate with elderly and other staff

effectively

May 07- May 08 Vector Marketing Farmington, CT

Outside Sales Rep

Sell complete line of products to help achieve

personal and company growth

Ability to work in a variety of environments

present product in the guidelines of company policy

Educating customers through product demonstrations

Apr 07- Mar 08 Iparty West Hartford, CT

Sales Associate

Willing satisfy the needs of every customer

assist anniversary, birthday, graduation, wedding

etc. planning

ability to multi task in a retail environment

Education June 2009 Newington High Newington,

CT

High School Diploma

Aug 2010 Tunxis Community College

Farmington, CT

Business Administration

Contact this candidate