Customer Service Manager
Resume:
Victoria Boelcke
St. Joseph MI **085
Education
PHLEBOTOMY CAREER TRAINING, LLC. Garden City, MI
Certification of Phlebotomy Technician
Graduated November '09
TWIN CITY BEAUTY COLLEGE, Benton Harbor, MI
Licensed State of Michigan Cosmetologist
Graduated October '91
Qualifications
Lakeland Regional Healthcare Systems
St. Joseph, MI
April '11- October '13
A full time position as a Phlebotomist which includes being proficient in both inpatient
and outpatient care in a highly busy facility. Duties also included but limited to lab proc-
essing specimens, registration, specimen ordering, dispatching of hourly rounds via the
Vocera system, stocking and ordering inventory. Performed EKG's, Forensic Drug
screenings and also a Certified Breath Alcohol Technician, BAT.
Phlebotomy Career Training, LLC. Garden City,
MI March '10 - Oct. '10
Instructed clinical setting of students through proper veinapunture techniques.
Class room instruction of proper medical handwashing, tournique tie, procedure
setup, aseptic practices and technique of a successful blood draw.
Class room instruction of complete therapeutic communication to patients.
Oakwood Hospital Laboratory
Dearborn, MI Nov 09
Completed an externship including 100 blood draws.
Dearborn Federal Savings Bank Dearborn,
MI Sept '05 - Sept. '09
Branch Manager
o Acted as a liaison to the Arab-American community to generate new
business.
Managed tellers and Senior Teller and wrote yearly performance reviews
Upheld strict safety and security regulations.
Completed daily and monthly reports in a timely manor.
Started initiatives resulting in the Dearborn Beautification Award for the
property from the Dearborn Chamber of Commerce
Regulatory reporting of large dollar transaction to the Federal Bureau of
Investigation.
Sr. Teller
Oct’97 – Sept. '05
o Maintained an office with a large cash flow while abiding by strict security
guidelines.
Set employee schedules to manage work flow.
o Balanced reports and assignments given by management
o Set sales goals for tellers and monitored their progress.
Bank One Dearborn,
MI Sept. '96 - Oct. '97
Teller
o Courteous customer service in a diverse community
o Accurate banking skills
o Adhere to policies and procedures and maintained goals at the rate required
Salon Salon St. Joseph,
Michigan Oct‘91–June 94
Stylist
o Cut, colored and styled in a spa like setting.
o Acrylic nails, fill-In's and repairs
Set appointments and sold products
CERTIFICATIONS & CONTINUED EDUCATION
Aug. '10 Certified Phlebotomy Technician - N.H.A.
Oct. '09 CPR Certification - American Heart Association
March '07-Present, Volunteer for Changing Women Organization
Nov '05 Michigan Bankers Association - Branch Manager Certification
Jan'92 Vidal Sassoon School of Color & Art - London, England
SPECIAL SKILLS
o Basis understand of Arabic language
Proficient in Word Processing & Data Entry
Outlook Express
Word Documents
Contact this candidate