Quality Control Manager

L ISA A. VARGAS

*** **** *** ***.

Bayville, NJ *8721

h. 732-***-**** c. 917-***-****

e. **********@***.***

P ROFILE

Dedicated and hardworking individual poised for success in a Quality Control/ Operations role, drawing on

e xceptional career experience and related skills.

SKILLS

Quality Assurance: Passion for continuous process improvement. Great eye for detail in reviewing

p aperwork for total accuracy, maintaining efficient records and documentation, ensuring proper training and

c redentialing of employees, and assessing equipment / product functionality. Successfully retooled entire

Q uality Control Program for current employer.

O perations Oversight: Track record of outstanding operations leadership, program development, and team

m otivation. Highly organized in matters related to staff scheduling, communication, task prioritization and

d elegation, billing, budgeting, and status reporting.

M edical Background / Law Enforcement: Distinguished experience in high-stress environments as an

E mergency Medical Technician, 911 Operator, First Aid Squad Lieutenant, and NYPD Police Officer. Calm

u nder pressure when addressing and diffusing tense situations. Master of Science Degree and broad

k nowledge of myriad medical issues.

C lient Relations and Service: True “people person” with standard-setting interpersonal skills. Professional,

c ourteous, and respectful in interfacing with individuals from all walks of life.

Additional: Talented trainer and presenter. Fast learner who welcomes challenges. Positive, enthusiastic,

a nd always willing to go beyond scope to benefit team performance.

E XPERIENCE

Facility Manager, Seabrook Village, Tinton Falls, NJ 2009-2013

Oversaw the day-to-day functions of security, emergency service and communication departments. Developed tracked

and analyzed quality control measures and data to ensure all departments delivered quality service in an efficient manner.

Ensured that all departments met financial and general reporting goals and deadlines. Developed and implemented

safety/EMS procedures and programs. Completed surveys and audits of facilities and grounds to ensure compliance with

safety related legal requirements. Instructed, implemented and coordinated training and educations programs. Directed

and coordinated investigations of alleged and apparent criminal activity. Compiled and collected, analysis of identification

of the causes and trends of safety and emergency service related loss of companies resources and assets. Established

and maintained working relationships with federal, state, local law enforcement and fire department agencies. Reviewed

and improved daily incident reports submitted by security staff. Provided disciplinary steps and action plans related to

problems with all staff, up to and including termination. Coordinated succession planning and career development initiates

for all members of departments supervises. Instituted Emergency Preparedness action plan for the campus.

Operations Manager, Maximum Care Ambulance 2007-2009

Ensured smooth daily operations across all departments, with chief responsibility for crew scheduling,

d ispatching and routing of drivers, internal communication, budget administration, client, and team

b uilding / development. Reviewed previous-shift call logs and activity reports. Constantly balanced pre-

schedules with incoming emergency calls, prioritizing tasks appropriately. Ensured vehicles are in top

r unning order and to their destinations on time. Lead daily staff meetings and weekly budget meetings.

E nsured sufficient coverage by pre-planning weekend and holiday staffing. Handle customer inquiries and

c omplaints.

B ased on exceptional leadership, performance, and dedication, steadily advanced to positions of

i ncreasing responsibility. Promoted to supervisor role after just 5 months on job and to manager role just 3

m onths later. Spearheaded various improvements to company’s Quality Control Program, including OSHA

c ertification initiative, disease transmission prevention programs, and disaster set-up and management for

t he American Red Cross. Conceptualized, developed, and implemented programs for critical care

t ransport, EMT and paramedic professional development, and critical incident stress debriefing. Put

c ontingency plans in place for loss of radio system, power outages, vehicle failures, and other unexpected

i ssues.

c ontinued...

LISA A. VARGAS

Medical Instructor/ Instructor Trainer 1992-present

Have provided instruction in Basic Life Support, Advanced Life Support, CPR, ACLS, PALS, and Neo-natal

A dvanced Life Support at John Jay College, LaGuardia Community College, Catholic Medical Center,

B MCC, Interfaith Medical Center, and the American Red Cross.

Operations Supervisor, Exceptional Medical Transportation,Berlin, NJ

M anaged day-to-day operations related to staff scheduling, vehicle dispatching, and billing / budgeting.

Trained employees on various topics, including CPR, AED, first response, mobility assistance, lifting and

c arrying, vehicle operation, and medicare / HIPPA.

EDUCATION

Ashwood University, Masters of Science-Emergency Medical Services

P ROFESSIONAL DEVELOPMENT

Certified Regional Trainer for balloon pump instruction and American Red Cross Trainer in emergency

r esponse. Completed training seminars on ventilator / respirator assistance, neonatal care, rescue net

d ispatch, and Lear jet / helicopter operation.

C ertifications: NJ-EMT, NIMS 700 (FEMA), ICS 100 (FEMA), ICS200 (FEMA)

Technical Proficiencies: MS Word, Excel, Outlook, PowerPoint

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