Sales Customer Service

Paul Seemiller

DIRECTOR OF OPERATIONS

Richmond, VA

**************@*****.*** - 804-***-****

Dedicated and successful multi-unit restaurant operator experienced in all aspects of food service leadership

and operations. Possesses 30 years' expertise in full service, buffet, fast casual, and quick service concepts.

Highly committed to maximizing sales, increasing profits, and attaining results. Strong coach and mentor,

focused on building highly effective teams. Aptitude to create and maintain cohesive working environments,

and committed to employee retention. Skilled in managing company assets and ensuring return on investment

for building and equipment expenses. Considerable success in achieving bottom line goals. Excellent, oral,

written & interpersonal communication skills.

WORK EXPERIENCE

DIRECTOR OF OPERATIONS

Sbarro Pizza - Richmond, VA - 2011 to 2014

Oversaw 11 QSR Italian eateries in central Virginia, opening 2 new eateries in 2013. Increased Sales by 3.5%

• Charged with total operational leadership and strategy development for entire region

• Increased profits and established successful market penetration strategies

• Spearheaded and delivered management training, coaching, and development

• Enhanced restaurant service levels, ensuring exceptional customer service and experience

• Served as community liaison responsible for ensuring community-wide brand recognition

PAUL SEEMILLER **************@*****.*** 804-***-****

PRESIDENT & MANAGING PARTNER

Metro Restaurant Group & The Family Restaurant Co, LLC - Richmond, VA - 2009 to 2011

Owned and operated 2 full-service family restaurants; generated $800,000 in annual sales

• Utilized hands-on approach to safeguard higher guest food quality, service, and cleanliness

• Increased customer base by 40%, and increased revenues by close to 8% over previous year

• Implemented strategic marketing campaigns utilizing multiple advertising mediums

• Headed franchise operations and improved franchise experience

• Created menu design and standard operating procedures training materials

• Developed and conducted employee and franchise training, coaching and development

VICE PRESIDENT, OPERATIONS & FRANCHISE

Metro Restaurant Group & The Family Restaurant Co, LLC - Richmond, VA - 2009 to 2011

Responsible for management and leadership of 2 company-owned restaurants and 3 franchises

• Accountable for franchise business development and monthly evaluations

• Strengthened operations through sound guidance, and increased sales by 3% in failing economy

• Charged with new menu development, recipe creation, and implementation

• Generated an average increase in guest check of .80 to $1.00 per guest

DIRECTOR, FOOD & BEVERAGE OPERATIONS

AMF Bowling Worldwide - Mechanicsville, VA - 2005 to 2009

Ran food & beverage operations of 100 QSR- grills & cafes; generated $25 million in revenues

• Partnered with ten district managers to increase food & beverage revenues by 8%

• Implemented new food cost & beverage controls within centers and decreased costs

• Developed new menu and strategic planning projects

• Opened and implemented training for eight high revenue-generating 300 Center locations - high end bowling

entertainment centers within AMF

REGIONAL FIELD CAFÉ OPERATIONS MANAGER

Barnes & Noble - Richmond, VA - 2004 to 2005

Responsible for 67 Barnes & Noble Starbucks Cafés in the Southeast Region. Realized $20 million in revenues

• Developed business training model, open six new cafes, and increased sales by 8%

REGIONAL DIRECTOR OF OPERATIONS

Sbarro Pizza - Richmond, VA - 2000 to 2004

Responsible for 20 QSR Italian pizza restaurants; generated $18 million dollars in revenue

• Managed two district managers, and responsible for seven high volume restaurants in the DC/MD market

• Generated revenue increase of 3.5% post 911, and opened ten new restaurants during tenure

AREA DIRECTOR

Buffets, Inc - Eden Prairie, MN - 1993 to 2000

Managed ten full service buffet style restaurants; generated over $20 million in annual sales

• Turned underperforming operation into multimillion dollar success story within 6 month

• Generated $258,000 in profits and 10% sales increase in first year. Realized five years YOY revenue and

profit growth

EDUCATION

Associates in Hotel & Restaurant Management

Community College of Allegheny County - Pittsburgh, PA

Culinary Institute of America - Hyde Park, NY

ADDITIONAL INFORMATION

SKILLS & CORE COMPETENCIES

• • Food Operations

• Hospitality

• Multi-Unit Leader

• Restaurant Management

• Food Service

• Team Building

• Franchise Management

• Maximizing Sales & Profits

• Business Acumen

• Entrepreneurship

• Coaching & Mentoring

• Launching New Restaurants

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