Customer Service Sales
Resume:
N idia Portillo
Chapar ral N M 88081
Phone (575-***-**-** Home (915-***-**-** Cell
Email *************@*******.***
PROFESSIONAL BACKGROUND
CNA with 4 years experience in healthcare. Skilled in providing all kinds of nursing
assistant care.
Waitress with over 20 years of experience. Strong customer service skills.
Responsible cashier with excellent communication skills demonstrated by 20 years of
experience in the restaurant and commercial industries.
Secretary with 3 years experience. Skilled in performing all kinds of office duties.
Infection control standards
SKILL H IG HL IG H TS
Feeding assistance
Bilingual (Spanish)
Mobility assistance
Computerized charting
Oxygen machine maintenance
Enthusiastic caregiver
Colostomy care
Diabetes, Hospice, and Stroke Patient Care
Obtaining/charting vital signs
I n- and out-patient care
Patient positioning
Prioritizing/managing deadlines
Customer service.
Patient-focused care
Patient/family focused
Food and beverage handling
CPR certification
Restaurant experience Excellent guest service skills
Food regulation compliance Energetic, friendly, and enthusiastic
Developing menus Experience in customer service
Meal preparation Experience in opening and closing
Food cost control Experience with handling cash
Food cost analysis Food Handler certificate
Menu price structuring Flexible with scheduling
Ability to drive Food preparation experience
Ability to communicate clearly.
Ability to perform basic math calculations Budget development
Ability to work on weekends and holidays Cash-flow report generation
Able to multi-task Financial reporting
Able to log temperatures food items Cost accounting
Able to multi-task and work well under pressure Conflict resolution
Able to prepare various food items Negotiation skills
Able to prioritize and perform assigned tasks Marketing materials development
Able to work in continuously-standing position for Media buying
four or more hours
ACOMPLA ISH MENTS
Documentation
Ensured charting accuracy through precise documentation.
Patient Care
Delivered compassionate care that exceeded nursing home requirements.
Successfully provided quality care to a large number of patients in the nursing home
environment.
Family Support
Provided support to families through education on procedures, regimens prevention and
care.
Menu Development
Developed daily menu of 4-5 i tems for different restaurants with ingredient limitations and
specifications.
Food Preparation
Managed food and produce receiving process with 100% accuracy.
Maintained daily cleanliness of broiler and fryers.
Developed popular daily specials with personally sourced ingredients for broiler and sauté
s tations.
Performed kitchen maintenance for a private facility.
Received and delivered quality products to restaurant from supply warehouse in a t imely
manner.
Accepted payment from customers, and made change as necessary.
Accounting Skills
Operated computers programmed with accounting software to record, store, and analyze
i nformation.
M aintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts
payable, accrued expenses and line of credit t ransactions.
P ROFESSIONAL EXPER IENCE (the most recently)
03/2012-07/2013 Veterans nursing home Position CNA
Took and recorded patients' temperature, pulse and blood pressure. Assisted patients with
daily functions. Obtained vitals for a f loor of 25 patients per shift. Provided on-call care at
a ll t imes of day and night. Assisted patients with bathing, dressing, hygiene and grooming.
Assisted patients with games, crafts, cooking, music, reading and other activities. Provided
p rimary resident care and assistance with daily living activities. Assisted residents with
bathing, dressing, feeding, lifting and t ransferring
08/2011-12/2011 T r isun Healthcare Position CNA
Took and recorded patients' temperature, pulse and blood pressure. Assisted patients with
daily functions. Obtained vitals for a f loor of 25 patients per shift. Provided on-call care at
a ll t imes of day and night. Assisted patients with bathing, dressing, hygiene and grooming.
Assisted patients with games, crafts, cooking, music, reading and other activities. Provided
p rimary resident care and assistance with daily living activities. Assisted residents with
bathing, dressing, feeding, lifting and t ransferring.
01/2011-08/2011 Nazareth Hall Nursing Home Position CNA
Worked with totally dependent patients, by providing perineal care, showers, feeding,
changing, I provided care with precaution and patience provided necessary health
education t raining for patients. Ensured H IPAA compliance. Provided behavioral/emotional
support and supervision for those with dementia and Alzheimer's. Assisted patients with
m ultiple chronic diagnoses including COPD and asthma. Evaluated patient care needs,
p rioritized t reatment, and maintained patient f low.
02/2005-02/2011 Jaimes Hut Restaurant Position Waitress and Cashier
Accepted payment from customers, and made change as necessary. Answered telephone
calls and responded to inquiries Collected meal t ickets or cash for meals from visitors
Communicated with customers regarding orders, comments, and complaints Greeted
customers in the restaurant or drive-th ru, took and rang up orders, handled payment and
t hanked customers Managed guest checks, collected cash and processed credit cards
P repared and served cold drinks, or frozen milk drinks or desserts, using drink-dispensing,
m ilkshake, or frozen custard machines Prepared and served hot and cold beverages
P repared checks i temizing total meal costs and sales taxes Prepared daily food i tems, and
cooked simple foods and beverages Provided excellent customer service Provided guests
w ith menus Requested and recorded customer orders, and computed bills Responded to
resident or guest complaints regarding food or service Wrote patrons' food orders on order
slips, memorized orders, and entered orders into computers for t ransmittal to kitchen staff.
06/2006-06/2008 Chinese Food Restaurant Position Customer Service and
C ashier
Accepted payment from customers, and made change as Answered questions regarding
s tore and products, while maintaining knowledge of current sales and store promotions.
Worked as a team member performing cashier duties, product assistance and cleaning
w hile providing excellent customer service. Assisted customers with food selection, inquiries
and order customization requests. Maintained positive attitude to make customer's
shopping experiences memorable and pleasant. Helped drive sales goals and achieve
monthly quota figures. Necessary. Communicated with customers regarding orders,
comments, Prepared and served cold drinks, or frozen milk drinks or desserts .
EDUCAT ION AND TRA IN I NG
SEARS METHODIST RETIREMENT SYSTEM
Certified nurse assistant career ladder
EL PASO COMMUN I TY COLLEGE
Return to school for Accounting Classes (in progress)
EL PASO COMMUN I TY COLLEGE
E nglish as Second Language. - Assisted school for 2 and a half years to learn
E nglish my
Secondary language.
2009 EMERALD NURSING SCHOOL
Certified as a Nursing Assistant - Certified in giving CPR
EL PASO COMMUN I TY COLLEGE
Basic Education GED
1993 CENTRO DE CAPACITACION TECNICA COMERCIAL (Cd Juárez Chih)
Executive secretary with accountability
Obtained degree as a secretary after completing 2 years of school.
CERT I F ICAT IONS
CPR certified through American Heart Association
Certified Nursing Assistant CNA
ESL
Secretary
I am interested in your job position. I am 42
years old, college student and I have a great
sense of humor and I have a lot of patience
a nd experience.
P lease let me know if the position is still
available
Thanks for your time
Contact this candidate