Customer Service Sales

Stephanie Grayson

Phone: 281-***-**** E-Mail: ***********@*****.***

Professional Experience

LiveOps, USA

Independant Contractor June 2013 - Present

Customer Service

Sales

I am at 90% in my sales and customer service in this position.

Leapforce, USA & Appen Hill

Independant Contractor June 2013 – Present

Search Engine Rating and Internet Assessor

Due to non disclosure agreements I am unable to elaborate further on this position.

Aflac, Fayetteville, NC

Insurance Producer Jul 2008 – June 2013

Sell various types of insurance policies to businesses and individuals on behalf of Aflac, including

life, medical and dental insurance and specialized policies such as accident, cancer/disease,

hospital confinement, and critical care.

Interview prospective clients to obtain data about their financial resources and needs, the physical

condition of the person to be insured, and to discuss any existing coverage.

Call on policyholders to deliver and explain policy, to analyze insurance program and suggest

additions or changes, or to change beneficiaries.

Seek out new clients and develop clientele by networking to find new customers and generate lists

of prospective clients.

Ensure that policy requirements are fulfilled, including any necessary medical examinations and

the completion of appropriate forms.

Calculate premiums and establish payment method.

Perform administrative tasks, such as maintaining records and handling policy renewals.

Confer with clients to obtain and provide information when claims are made on a policy.

Plan and oversee incorporation of insurance program into bookkeeping system of company.

Attend meetings, seminars and programs to learn about new products and services, learn new

skills, and receive technical assistance in developing new accounts.

J. Gatsby Events, Las Vegas, NV

Office Manager Apr 2003 – May 2008

Reviewed financial statements, sales and activity reports, and other performance data to measure

productivity and goal achievement and to determine areas needing cost reduction and program

improvement.

Prepared financial statements, business activity reports, financial position forecasts, and annual

budgets.

Coordinated activities concerned with the production, pricing, sales, and distribution of products.

Monitored business to ensure they efficiently and effectively provided needed services while

staying within budgetary limits.

Located, selected, and procured merchandise for resale, and directed purchase negotiations.

Supervised employees, accounting, billing, collections, payroll, and budgeting.

Received, recorded, and authorized requests for disbursements in accordance with company

policies and procedures.

Determined staffing requirements, and interviewed, hired and oversaw personnel processes.

Managed staff, preparing work schedules and assigning specific duties.

Conferred with customers by telephone or in person to provide information about products and

services, to take or enter orders, cancel accounts, or to obtain details of complaints.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Technical support, Help Desk, Graphic Design

Masque Sound & Recording, Tempe, Arizona

Office Manager Jul 1999 – Mar 2003

Established and implemented departmental policies, goals, objectives, and procedures, conferring

with organization officials, and staff members as necessary.

Prepared and reviewed financial statements, sales and activity reports, and other performance

data to measure productivity and goal achievements and to determine areas needing cost

reduction and program improvement.

Determined staffing requirements, and interviewed, hired and oversaw personnel processes.

Managed staff, preparing work schedules and assigning specific duties.

Conferred with customers by telephone or in person to provide information about products and

services, to take or enter orders, cancel accounts, or to obtain details of complaints.

Determined charges for services requested, collected deposits or payments, and arrange for

billing.

Resolved customers' service or billing complaints by performing activities such as exchanging

merchandise, refunding money, and adjusting bills.

Technical support, Help Desk, Graphic Design

Education

Cittone Institute, Mount Laurel, NJ

Computer Programming Nov 1997 – Jun 1998

HTML, Java, Java Script, Visual Basic, RPG, SQL, CSS, Excel, Power Point, Access, Photoshop,

Illustrator, Flash, Dreamweaver

New England College, Henniker, NH Aug 1988 – May 1992

Additional Skills

Quick Books, Goldmine, Peachtree, Dreamweaver, Point of Sale Systems, PHP, Data Entry, SE

Evaluation

Contact this candidate