Customer Service Project Manager
Resume:
Zoe Callham March ****
Valparaiso, In. 46383
Dear Sir or Madam,
I am writing in response to your Ad for employment. For this purpose I have
enclosed my resume for consideration.
Growing up in a family business, and going on to own my own Interior Design
business, I have acquired a familiarity of business and communication
skills that would be beneficial to any work environment. Most recently, I
have worked on a variety of data, processing and design software systems:
Quick Books, Microsoft Word, Excel, Publisher, Power Point, Act Database,
Outlook, Constant Contacts, Computer -Aided software : 20/20 software, Pro
Kitchens, Adobe. I have done a considerable amount of Office/Clerical work
which includes: CSM, receptionist, collections, accounts
receivable/payable, procedure development and evaluations, Project schedule
ordering, and marketing resulting in increased Proficiency, Sales and
Profitability.
I possess highly effective client relation and communication skills,
written, oral and pictorial. A working knowledge in a variety of venues,
Commercial, Retail and Corporate environments, and have been achieving
successful results in all areas of endeavor.
I am self starter, highly motivated and energetic person. I believe there
are no problems only solutions. I would welcome the opportunity to discuss
with you my qualifications and how my skill set could contribute to the
successful day-to-day productivity required for this position. Should you
have any questions, Please do not hesitate to contact me via email or
phone.
Thank you for your time.
Sincerely,
Zoe Callham
Zoe Callham Resume'
101 Napoleon Street
Valparaiso, In 46383
JC Penney Custom Decorating Position: In Home
Consultant/Sales July 2012-Current
1890 Southlake Mall
Merrillville, Indiana 46410
219-***-**** ext. 253
In Home design consultant providing consultation services for window and
furniture sales.
Driving sales currently are at 375,000 Per year trend.
Daily Administrative work includes data entry and updates per
conversations with clients Scheduling appointments for sales leads.
Providing estimates daily per in home appointments. Attendance at all
product installations. Follow up for new promotions and product as needed.
Providing excellent customer service as required by individual
clients.
Service Doctor Position: Sales
/Designer/Admin. January 2012- June
Remodeling & Design
5150 E. US HWY 30
Merrillville, Indiana 46410
Position requiring Office administration skills, Retail Sales, knowledge
and background in construction, along with the ability to turnkey a sales
estimate into a job.
. Answering phones for our Real Estate Properties, Carpet cleaning and
Remodeling Services
. Schedule Ordering Appointments for Sales leads and Construction Jobs,
for Owner, Sales People, In house Contractors and subcontractors.
. Developing Estimates by Bidding projects by using in house
contractors, subcontractors and outside vendors.
. Develop Work orders detailing timelines and sequence of Tasks to
complete a job.
. Create Purchase Orders for all items required in our services offered.
. Invoicing, Collections, Processing A/R and A/P for all services.
. Maintain and Develop materials library for the showroom.
. Customer Service for all estimates and completed jobs via phone and
email.
. Showroom Sales Associate
Sears Appliance & Hardware Position: CSM June
2011- January 2012
1270 Strongbow Drive Store Manger: Jason Marcum
Valparaiso, IN 46383
Position: CSM
. Customer Service Manager
. Responsible for all cashiers while maintaining procedural standards.
Offering exceptional Customer Service including the offering of
purchase service agreements for various items, Credit card and rewards
programs processing. Maintaining an organized environment and insuring
quality control throughout the department.
Hiring Position: Tools and Hardware Sales Specialist
Responsibilities include;
. Maintaining floor stock, Product tagging, Inventory control
. Sales of store product, including additional service agreements and
rewards programs.
. Internet sales and research for customers.
. Plano-gram implementation and store fixture installation
Elements Therapeutic Massage Position: Manager/Admin.
September 2009- Dec 2010
3075 Book Road Ste 143 Owner: Nathan Toensing
Naperville, Illinois 60564
Position requiring the management of both secretarial and Massage therapist
staff. As part of my responsibilities
But not limited are as follows:
Elements Therapeutic Massage Cont.
. Staff Scheduling and Coordination
. Interviewing and training of personnel
. Evaluations and goal setting, and completion of activities as it
relates to goals.
. Marketing coordination which included production of power point
presentations, marketing strategies, tracking and graphing, web site
maintenance, creating and developing material for existing clients and
prospective clients. Organization of mass mailings and event planning.
. Maintaining existing, Accounts receivable and bill payment.
. Receptionist and General Office tasks as part of a multi tasking
environment...
. Creating and maintaining existing procedures and documentation through
data input, spreadsheet evaluations and development.
. Providing effective Communication via phone, e-mail, and written
correspondence.
Interior Simply Designed Position: Owner/Consultant
September 2000 - 2008
Naperville, Illinois 60564
(630)- 904- 1288
Interior Design consultant providing full design services for various
Acquisitions specialist, building owners and managements firms. Projects
completed:
. 333 S. Wacker Drive, Chicago, IL.
. 500 West Davis, Evanston, IL.
. Chatham Center, Rosell, IL.
. 2 Woodfield lakes, Woodridge, IL.
. 2221 Camden Ct. Oakbrook, IL.
. 1901 Meyer Rd. Oakbrook Terrace IL.
. 747 E. 22nd Street, Oakbrook, Il.
. 999 E. Toughy, Rosemont, IL.
White Hen Pantry Store Position: Asst. Manager
Aug 2004 - June 2007
Frankies Blue Room/Features Position: Server
Oct. 2002 - April 2003
Charles Newman Assoc. Position: Interiors Project Manager
May 1990 - March 1992
Interprise Position: interiors project manager
Jan. 1989 - May 1990
ISD Incorporated Position: Tenant Interior Development
Feb.1984 - Jan. 1989
Education
Harrington Institute of ID Associates of Interior Design, ASID
Sept. 1981- June 1984
410 S. Michigan Avenue Licenced Interior Designer State of Illinois
Chicago, Illinois, 60604
Additional Volunteer Work
Daysprings Womens Center volunteer 219-***-****
Contact this candidate