Regional Manager Restaurants

Randall L Hamman

Strasburg, VA *****

Phone/Mobile: 540-***-**** E-mail: ***********@*****.***

http://www.linkedin.com/in/randallhamman

OPERATIONS/REGIONAL MANAGER

Self motivated professional with a solid, verifiable career track for successfully propelling industry leaders through start up

ventures and high growth cycles. Known for delivering record breaking revenue and profit gains within highly competitive

regional markets. Exceptional communicator with strong negotiation, problem resolution and client needs assessment

aptitude. Equally effective at identifying opportunities, developing focus and providing tactical business solutions. Core

strengths include:

● Strategic & Tactical Planning ● P&L / Financial Reporting ● Client/Vendor Relations

● New Business Development ● Human Resources ● Loss Prevention & Investigations

● Sales & Marketing ● Program Development ● Policy/Procedure Formulation

● Team Building & Leadership ● Contract Negotiations

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

Vice President, Easter Management Company 2009 2013

QSR (Arby's/KFC) Franchisee, Strasburg, VA 22657 $4 million annual sales volume

Acted as Regional Manager for small QSR franchisee in Northern Virginia

● Drove sales increases upward of 10 40% per unit through operations excellence, local store marketing and

coordinating with national media to maximize marketing investments

● Reversed a loss scenario within the first 6 months of leadership through exceptional leadership and creating a

winning culture within the company

● Reduced Food & Paper cost by 5 10% per unit through strategic pricing, implementing projections/reducing waste,

inventory management and operations management

● Ran Operations Analysis to reduce Labor cost by 10% this involved creating and implementing scheduling excel

sheets and detailed projections

● Reduced middle P&L cost by an additional 15% through renegotiating contracts with vendors and controlling simple

cost (water, gas, electric)

● Created and built off of existing safety programs to reduce incidents and lower insurance cost by 50% within 3 years

● Upgraded POS systems to allow for real time reporting along with integrating CCTV for live monitoring of operations

and reviewable playback for safety, security and integrity issues

● Management team received awards for operations excellence between 2010 2013

● Top ten operator within northeast region for two independent national brands

● Managed financials for 4 residential locations (acted as landlord)

Operations Manager, Allen Properties 2003 2008

QSR (Arby's/KFC/Sonic) & Hospitality Franchisee, Winchester, VA 22601 $14 million annual sales

Acted as District Manager for 10 QSR units as well as 2 Hospitality units for mid sized franchisee in Northern Virginia

● Delivered sales increases from 5 25% along with creating exceptional profit margins for each brand represented

● Grew sales consistently while opening new units within a 5 mile radius of existing locations

● Created advertising campaigns including writing ads, hosting local events and working with local businesses to

create frequency and catering opportunities

● Directed the complex role of operations management across 3 separate sets of operational standards from each

brand respectively

● Consistently delivered and exceeded food, labor and controllable cost objectives in accordance with company goals

● Played key role in company growth including location selection and successfully opening 6 units within a 5 year

span while continuing to deliver on financial goals for existing locations

● Top ten for Arby's/KFC operations and sales growth for 3 consecutive years 04 06

● Assisted in the operation of 2 hotel locations, Hampton Inn & Holiday Inn express which included oversight and

coaching of management teams

Training Coordinator, Arby’s (Sybra) 2000 2003

QSR Franchisee, Reading, PA 19606 $50 million annual sales

● Traveled throughout northeast to prepare and open new units

● Coordinated and scheduled A Team for new unit openings

● Made travel arrangements for A Team members and other administrative staff members when requested

● Rolled out MarketFresh line in 2001 2002 throughout northeast

● Trained Managers and team members via near by locations in preparation for opening

● Created par sheets and excel spreadsheets for inventory management

● Received honors in company newsletter on several occasions

● Met with VP post openings to report the operations and execution of new unit openings

● Developed training techniques for company to streamline and simplify the training process

SALES ACHIEVEMENTS

Recognized as top 5 operator (sales & operations) 2004 Through 2013 with in brands represented (11 out of 13 years)

Million dollar club for 10 locations throughout career

PROFESSIONAL DEVELOPMENT COURSES

Taking people with you

Time Management

Effective Communication

Performance Management

Feedback & Coaching

EDUCATION

Coursera, Introduction to Operations Management (Complete) University of Michigan

Coursera, Financial Markets (Complete) Yale

Coursera, Macroeconomics, (Complete) University of California

Strasburg High School, General Diploma

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