May **, ****

Certified Home Services, Inc

**** ****** ***** *****

Tampa, FL 33619

Good day, the enclosed resume is for your review and consideration for my employment. I

would like to take this time to apply for the Receptionist/Administrative Assistant position that is

posted on Indeed.com.

Upon reviewing my resume you will find an employee with a diversified list of talents and skills

performed in various capacities, which are performed in a dedicated manner in serving others

during the time of my employment; Once you make me a member of your team, you can expect

this employee to provide excellent service to your clients, and others who work with me.

This employee is ready and willing to join your company and would very much like to be part of

your organization team of valuable human assets as we move forward together by looking out for

the best interest of each other.

I am currently finishing out my last semester of my Bachelor’s Degree in Business

Administration & Management with a graduation date of December 1st and all remaining classes

online, allowing for my immediate start with your company.

I look forward to meeting with you personally where we may further discuss your employment

needs and how my qualifications can promote the company’s best interest.

Feel free to give me a call at your earliest convenience to schedule an interview. You can reach

your next employee at 813-***-**** anytime to arrange for our meeting.

Thank you for taking the time to review my resume and consider me for your company’s

employment needs.

With best regards,

Norma Castaing

Norma Castaing

acd9wx@r.postjobfree.com

Cell: 813-***-****

Norma Castaing

Cell: 813-***-**** 8609 Briar Haven Court, Tampa FL 33619 acd9wx@r.postjobfree.com

OBJECTIVE

Receptionist / Administrative Assistant

SUMMARY

Offering extensive diversified expertise in Administrative Assistant / Customer Service

with care and dedication

Played key role in a fast-paced, multi-task, deadline oriented, team environment with

enthusiastic outgoing friendly communication style

Strong interpersonal, analytical, attention to detail, time management and problem solving skills

SKILLS

Attention to Detail

• Data entry of 100 employee biweekly-payroll information in Peach-tree accounting system

• Assisted data input of 200 students grades in database for school records and for distribution

• Performed input account records and managed customer database daily, post and balanced 175 student

account records in the School Minder/Childcare Management computer software

• Collected daily school tuition, weekly field trip funds, daily lunch money, wrote receipts and post to

each appropriate customer’s account

• Prepared daily cash deposits and cash-related items for various bank account deposits, and quarterly tax-

payments for the bank

• Distributed periodic weekly financial reports, daily maintained physical inventories of supply, and

assisted with administrative responsibilities as required and answered extremely busy inbound calls

• Posted and balance municipal security trade tickets inventory control account/verification of P&L

• Processed coding approximately 200 municipal trade ticket, security master glossary, input trade ticket,

cusip coding, resolved trade ticket problems

Problem Solving

• Promoted yearly fundraiser approximately $2,000 and coordinate volunteers for the school “St. Jude

Children’s Cancer Research” event

• Counseled 100 employee in the yearly health care insurance open enrollments application

• Recruited parents and students in the yearly open enrollment school process, explained rules and

regulations policies in a timely and professional manner establishing the high capacity of student

attendance

• Organized new department and assisted six insurance sales agents in administrative, customer service

and interdepartmental liaison; professional phone mannered and office etiquette

• Assisted Sales Representatives in processing clients requested quotes and liaison

Norma Castaing-Hicks pg. 2

Communication

• Liaison in all aspects of interactions with parents and third party extracurricular organizations

• Liaison among salesmen, sales assistant, back-office operations and trading floor

• First point of contact for visitors, students, parents, staff to resolved concerns to their satisfaction

• Provide customer service and information through receptionist duties including answering phones, mail

out of information about organization’s services and checking in visitors, vendors for meetings

• Monthly meeting with parents in implementing innovative procedures to accommodate specific needs

for the family

• Conducted orientation for the parents with appointments and as well as walk-ins the school course and

its completion program

• Collaborated periodically to create the production of school's monthly newsletter

EMOPLOYMENT HISTORY

Mr. & Mrs. Berman, Attorneys at Law, childcare provider, Tampa, FL, 2009 – 2014

Faith Outreach Academy, Administrative Assistant, Tampa, FL, 2008 – 2009

Kings Kids Academy, Administrative Assistant, Tampa, FL, 1998 – 2008

Health Plan Services Corp., Administrative Assistant/Liaison, Tampa, FL, 1997 – 1998

United HealthCare, Administrative Assistant /Receptionist, Baltimore, MD, 1995 – 1996

Continental Asset Management, Research/Administrative Assistant, NYC, 1990 – 1995

National Westminster Bank USA, Settlement Assistant II, NYC, 1987 – 1990

Smith, Barney, Harris & Upham Co, P&S, Senior Clerk Trade Processor, NYC, 1977- 1987

EDUCATION

Warner University, Bachelor of Science in Business Administration and Management

Tampa, FL, December 2014

Everest University, Associate of Science in Business Administration/Management

Tampa, FL, January 2012

HONORS AND AWARDS

Honorable Mention Award Warner’s University Dean’s Honor List (2013 & 2014)

Everest University Honor Roll 4.0 GPA Recognition Award (2011)

The St. Jude Children’s Research Hospital: Trike-A-Thon Fundraiser Award (2006-2007)

VOLUNTEER ACTIVITIES

Florida Senior Medicare Patrol against Fraud

Community Outreach/Education Volunteer 2013- Present

COMPUTER SKILLS

Skilled with Microsoft Word, Excel, Publisher & Power Point

Childcare Management/ School Minder computer software

Peachtree (software for payroll)

LANGUAGES

Speak fluent English & Spanish

Excellent References Available Upon Request

Contact this candidate