Customer Service Manager

Cameron B Steele

(C) 604-***-**** (E)*********@****.** ca.linkedin.com/in/steelecameron/

PROFILE A well respected professional manager with over

fifteen years experience in a customer service driven environment.

Utilizes excellent written and verbal communication skills,

prioritizes, organizes and analyzes all factors in order to improve

operational efficiencies and provide strong leadership within a team

structure. Proficient in all applications of MS Office.

HIGHLIGHTS CUSTOMER SERVICE

< Demonstrates honesty, integrity, open communication and follow

up to develop strong relationships with team members,

customers and other stakeholders.

< Strong listening skills and a respectful demeanor in order to

make the customer at ease and determine how I can satisfy

their needs.

COMMUNICATION

< Excellent problem solving and dispute resolution skills.

< Strong relationship building skills with experience at

mentoring, coaching, motivating, evaluating and professional

development.

< Ensures thorough understanding of the task at hand and

attention to detail allows for success in a team environment.

OPERATIONAL MANAGEMENT

< Experienced with budgeting, forecasting, seasonality,

scheduling, inventories, data analysis, timely reporting and

compliance with corporate operating procedures and objectives.

< Experienced with collaboration on marketing, merchandising and

corporate brand recognition in the community.

WORK Owner

Homescapes 2012-2014

EXPERIENCE Director of Slot Operations

Edgewater Casino 2004-2011

Slot Shift Manager

Great Canadian Casinos 2001-

2004

EDUCATION Professional Development

Buxton Consulting Ltd.

Vancouver, BC

Certificate Advanced Management of Slot Operations

University of Nevada

Las Vegas, Nevada

Certificate Management of Slot Operations

University of Nevada

Reno, Nevada

High School Matriculation

Queen Elizabeth High School

Calgary, Alberta

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