Customer Service Services
Resume:
Shawn Johnson
Acworth, GA ***02
(404) (354 9161)
acd9un@r.postjobfree.com
Objective: My desire is to find a stable yet challenging position in a professional environment in which to learn new
technologies and skills while utilizing my previous experiences to improve beyond my current abilities. I expect to build a strong
business relationship within the company and to exceed expectations in all aspects of my work.
Experience
Jr. Loan Officer/Member Services Representative
Navy Federal Credit Union, Alpharetta, GA
January 2011 – April 2014
• Prepare loan files for each customer who has applied for the loan and file in all the necessary documents.
• Explain the terms and regulations of applying for and availing a loan to the customer. Answer their queries, if any.
• Study the financial documents submitted by the customers and evaluate the financial standing and creditworthiness of
the customer.
• Coordinate with the mortgage officers, underwriters, lawyers, etc., as required to process the loans.
• Liaise with the bank's management and put forth the case of the customers strongly.
• Counter check the information provided by the customers for accuracy and authenticity. Revise information, if found
wrong.
• Prepare a chart for monthly payment of installments and interest with dates. Explain the same to the customer.
• Maintain correspondence with the customers and update them about the development of their loan.
• Support the seniors in processing loans, maintaining documents and verifying proof documents.
• Handled various accounting transactions and reconciliation tasks.
• Provided account status data whenever requires and handled phone enquiries.
• Informed customers about various bank products.
• Trained and supervised new hires.
• Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier’s checks, cash orders,
traveler’s checks, money advances, and funds transfers.
• Cash and check deposits, process loan expenses and open new accounts.
• Perform cash management, customer service, balance cash drawer and petty cash management.
• Submit fraud claims via ACH, POS, and ATM transactions to appropriate department beyond parameters.
Cash Management Services Teller
Loomis, Atlanta, GA
January 2010 – April 2010
• Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures.
• Separate currency, coin, and/or check deposits received from bank, ATM, and/or
commercial customers providing accurate count by denomination.
• Prepare currency and/or coin change orders by denomination for each customer assigned.
Member Services Representative
CHCS Services/Landrum Staffing, Pensacola, FL
April 2009 – November 2009
• Assist members with questions concerning eligibility, claims, general coverage questions, PCP and address changes,
and any questions concerning their health coverage with Universal American Medicare Part D Plan.
• Create accurate and timely member documentation concerning all phone calls taken.
• Apply the Evidence of Coverage guidelines consistently.
• Perform new member welcome calls to members.
• Generate and mail new member welcome letters to members who cannot be reached by telephone.
• Speak with Doctors, Pharmacists, and other medical personnel in regards to Pharmacy coverage and claims.
Tax/Audit Associate
H&R Block, Pensacola, FL.
October 2008 – April 2009
• Prepared tax papers for tax submissions and returns
• Answered telephones and provided information to clients
• Typed, printed and copied documents as requested
• Performed data entry services
• Made appointments and worked with correspondence
• Assist customers in managing and answering their questions about tax
• Provide recommendations on tax issues
• Handle tax documents and statements
• Ensure the company’s compliance with tax regulations and policies
• Manage the tax database by performing regular updates
• Support tax consultants in managing matters pertaining to taxes
Customer Care Representative
West Telemarketing/AT&T Wireless, Pensacola, FL.
February 2008 – October 2008
• Maintain up-to-date knowledge about ATT products and services.
• Respond to customer queries about ATT services, equipment, promotions, roaming and billings.
• Enhance customer retention and satisfaction by providing outstanding and prompt customer services.
• Take customer calls and complete service orders.
• Understand customer needs and recommend appropriate products and rate plans.
• Handle customer requests for payments, activations, upgrades and other services.
• Address and resolve customer concerns promptly.
• Handle large volume of customer calls efficiently.
Financial Aid Assistant
Florida A&M University, Tallahassee, FL.
May 2006 – August 2007
• Inputting data, office errands, filing paperwork for internship and alumni updates.
• Scheduling appointments and assisting students register and find information in regards to financial aid.
Education
Kaplan University
Currently Attending/ Expected Graduation Date: September 2015
Masters in Accounting
Florida A&M University
August 2007
Bachelor of Science in Agri-Business
Skills
• Experience with loan reviewing/servicing.
• Ability to work with several operating systems, including Windows, Mac OSX,Lotus Notes, Excel, Word, Power
Point, Visio, and Quickbooks.
Contact this candidate