Customer Service Sales Representative
Resume:
Jignesh Pithadiya
*** ************ ****** *********, ** N2E 3X2 647-***-****
Email – acd9s1@r.postjobfree.com
OBJECTIVE
To obtain a suitable positions where I can maximize my management skills, quality assurance, relation
development and training experience.
KEY QUALIFICATIONS
Three and half years of demonstrated work experience as Food Service Supervisor in reputed
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organizations like Ritz Carlton.
One year of experience as Sales Representative in Bell Canada.
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Graduate in Human Resource Management with Co op experience
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Graduate in Marketing Management
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Graduate in Hospitality Management with one year Co op experience
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Adapting quality with the changing need, Non stop working ability
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Plan, organize and direct daily operations
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Establish and implement policies and procedures
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Plan, develop and implement recruitment strategies
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Manage training and development strategies
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Oversee the analysis of employee data and information
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Advise senior management; Respond to employee questions and complaints
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Data oriented, self starting and target centric
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Superior strategic orientation, strong multi tasking skills
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Hands on experience in providing exceptional customer service and resolving client’s issues
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Conduct quality control, Record the quantity
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Able to record all transaction in a prompt and efficient manner
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In depth knowledge of examining instruments for endorsement and verification purposes
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EXPERIENCE
OCTOBER 2012 – Present
Gino’s Pizza, Kitchener, ON
Supervisor
Customer satisfaction and resolving customer complaints
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Plan, organize and direct daily operations
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Supervise and co ordinate the activities of staff members
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Maintain contact with clients regarding upcoming new services
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Cross sell products by bringing out various schemes
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Advise senior management; Respond to employee questions and complaints
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Prepare inventory costs, retail pricing and profit reports
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Hire and train staff and schedule their shifts
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Follow safety guidelines and procedures as advised by the Franchise
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Report to your Manager and / owner on daily activities
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Maintain inventory of order supplies from Franchise as needed
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Check for the quality and quantity of ordered items
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Verify receipts and packing slips from provider
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Conduct quality control; Record the quantity;
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Monitor inventory levels of issued materials and stocks
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July 2011 – September 2012
Bell Canada, Etobicoke, ON
Sales Representative
• Provided the customer service in person, by telephone and by email
• Defining a plan to find new sales opportunities
• Controlling the Sales Process
• Maintaining ongoing current knowledge of industry standards, products and trends
• Successfully carried out projects and targeted goals as a team; received compliments
and bonuses
• Responsible for responding to prospect inquiries in order to develop and deliver
proposals
March 2009 – September 2009
Salty Dog INC,. Hilton Head Island, SC, U.S.A.
Food & Beverage Supervisor
To supervise, co ordi nate and schedule the acti viti es of hi s team members
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To achieve and mai ntai n the restaurant standards set by management
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To provide comprehensi ve food and beverage service to the highest levels
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C heck proper portions of food are served as ordered by customers
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Mai ntai n Inventory and order items s needed and control wastage of i ngredients
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Serving guests effi ci ently and accurately along with team
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Abi ding by all health and safety regulations
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Ensure that food and servi ce meet quali ty control standard
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To i nvolve in hi ri ng process and train new employees
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Resolve consumer complai ns
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C ontribute to host and maintain guest relations
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October 2008 – February 2009
Ritz Carlton Club, Aspen, CO, U.S.A.
Foo d & Beverage Server Supervisor
Team leader of servers, supervised a team of 10 servers.
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Mai ntai n health and safety
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In charge of In room dinning servi ces
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Hygienic food handling
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C o ordi nate between Ki tchen and F& B department
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To provide comprehensive food and beverage servi ce to the hi ghest levels
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C heck proper portions of food are served as ordered by customers
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Serving guests effi ci ently and along with team
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Assi sti ng guests and promote the hotel's other faci liti es and services
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Ensure that food and servi ce meet quali ty control standard
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Resolve consumer complains
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To achi eve and maintain the restaurant standards
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March 2008 – October 2008
Salty Dog INC., Hilton Head Island, SC, U.S.A.
F oo d & Beverage Supervisor
To supervise, co ordi nate and schedule the acti viti es of hi s team members
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Prepare and mai ntai n schedule of team members
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To achi eve and maintain the restaurant standards set by management
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To provi de comprehensive food and beverage servi ce to the highest levels
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C heck proper portions of food are served as ordered by customers
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Mai ntai n Inventory and order items s needed and control wastage of ingredi ents
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Serving guests efficiently and accurately along with team
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Abi ding by all health and safety regulations
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Ensure that food and service meet quali ty control standard
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To i nvolve in hi ri ng process and train new employees
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Resolve consumer complains
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C ontribute to host and maintain guest relati ons
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December 2006 – May 2007
Hotel Jayamahal Palace, Banga lor e
Food & Beverage Supervisor
Maintain a strong presence on the floor and closely coordi nate openi ng and closing procedures
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Assi sti ng guests and promote the hotel's other faci liti es and services
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Ensure that orders of food and beverage were served promptly i n accordance wi th hotel
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standards
Ensure the quali ty of service and servi ce provi si on In charge of Private events taki ng place in
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banquet hall
Serving guests effi ci ently and accurately along wi th team
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Mai ntai n health and safety regulations
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C heck proper portions of food are served as ordered by customers
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Resolve consumer complai n
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EDUCATION
Cambrian College, Sudbury, ON
Post graduate in Human Resource Management
Majors: Human Resource
GPA: 3.8
Gujarat Institute of Hotel Management, IN
Graduate in Hospitality Management
Majors: Human Resource
GPA: 3.6
SKILLS AND STRENGTHS
• Excellent Customer Service ability
• Admirable Customer Relations
• Strong interpersonal and analytic skills
• Great attention to detail
• Demonstrated ability to work in fast paced environment
• Ability to perform advanced mathematical calculations
• Back and front office
• Coaching & Motivating Staff
• Leadership
• Inventory Management
• Cost Control
• Cross functional team Management
• Sales & Marketing
• Customer Service & Issue Resolution
• Problem Solving
• Continues learning
Contact this candidate