SHAWNTA N. SAMPSON, MBA

***** ***** ******* ****** . **********, MD 20876 . 240-***-****

.acd9r8@r.postjobfree.com

HEALTHCARE ADMINISTRATOR . OPERATIONS DIRECTOR

Career Summary:

Visionary Healthcare Operations Executive with 26 years of extensive

experience leading medical, surgical, laboratory pharmacy, radiology,

administrative, and training services in government environments. Delivers

superior leadership to elevate business performance and to drive process

improvement. Develops and executes strategic plans and aligns healthcare

delivery systems to maintain overall readiness and service continuity.

Rationalizes resources and integrates or streamline operations to support

current and future business demands. Decisive and influential leader, who

articulates, direction, builds cohesive, high performing teams, and who

moves easily among multifunctional and multi-cultural teams. Honorably

Retired United States Veteran with 26 years of active duty service.

Select Accomplishments:

. Strategic Planning and Execution: Developed strategies to integrate

next-gen technologies and consolidated processes within 2 major

Operating Room departments as part of a $2B merger between Walter Reed

Army Medical Center D. C. and Naval Medical Center Bethesda. Led

space planning and utilization to facilitate 50% growth in patients

and services; which increased efficiency and cycle time by 25 percent.

. Operations Process Improvement: Developed Readiness Training Standard

Operating Procedures for reducing failure rate by 75%. Utilized

existing resources to optimize project objectives resulting in a cost

savings of $12K and the on-time completion of a $2B congressionally

mandated integration of medical assets in the National Capital Area.

. Project Management: Reengineered the Command Managed Equal

Opportunity (CMEO) program for the Walter Reed National Military

Medical Center. Promoted a positive command climate and quality of

life by providing an environment in which all personnel can perform to

their maximum ability, unimpeded by institutional or individual basis

based on race, color, ethnicity, national origin, sex or religious

stereotypes. Shaped and maintained a positive equal opportunity

environment through government policy, communication, training,

evaluation, and mentoring programs.

. Change Management: Championed competency-based mentorship and career

development training for 300 personnel at Walter Reed Army Medical

Center and sponsored college education for 80% of the team within the

Directorate for Clinical Support Services. Guided nursing, behavioral

health, laboratory, administrative, radiology and surgical teams

through the merger of Walter Reed and Bethesda Hospitals.

. Turnaround Management: Implemented a comprehensive recruiting

campaign for the organization's Sexual Assault Response and Prevention

Program that increased team membership by 50 percent. Employed a

"train-the-trainer" approach to train over 165 team members which

increased awareness by 80 percent. Led the organization through

Inspector General (IG) inspection. Earned the first-ever "Best

Business Practice" status. Recognized for performance.

KNOWLEDGE AREAS

. Strategic Vision and Leadership

. Healthcare Operations Management

. Business Process Improvement

. Lean Six Sigma Strategies

. Mergers and Integration

. Secret Clearance (Active)

. Project and Program Management

. Equal Opportunity Management

. Policy Management

. Change Management

. Sexual Assault Prevention and Response

. Human Resource Management

. Develop/Manage High Performance Teams

. Prepare/Meet Annual Operating Budgets

. Turnaround Management

Professional Experience

Walter Reed National Military Medical Center

2012 - Present Associate Director for Clinical Support

Services, Bethesda, MD

Hand selected at the request of the CEO of the organization to assume

leadership for Clinical Support Services. Appointed to nearly every

demanding critical position in the organization, explored solutions and

excelled. Areas of Responsibility: Radiology, Pharmacy, Physical

Readiness, Occupational Health, and Preventive Medicine. Directs

operations for 1,000 employees and $1M budget.

. Constantly excels in every endeavor. Performance is characterized by

adaptability and strategic thinking. Communicated effectively with a

diverse team of senior service members. Provided personnel and

administrative management for 1,000 employees. Oversaw the full spectrum

of administrative operations, systems, and programs while developing

policy, procedures, and an environment conducive to positive dialogue

across the organization.

. Board Chairman for 300 successful Career Development Boards, resulting in

50 staff promotions, 100 awards and 35 selections for additional career

enhancing opportunities.

. Advisor for all matters in the organization during high turnover and

staffing fluctuations. Revamped and streamlined assignment of 50

personnel, filling critical manning positions within the organization.

. Developed the ability of 300 employees to perform and contribute to the

organization by providing ongoing feedback and by providing opportunities

to learn through formal and informal methods. Inspired and fostered team

commitment, spirit, pride, and trust. Facilitated cooperation and

motivated 300 personnel to accomplish goals and objectives.

. Analyzed and evaluated proposed changes in mission, operating procedures

and delegation of authority. Identified data required for use in the

management and direction of programs. Developed management and/or

program evaluation plans, procedures, and methodology. Conducted studies

on efficiency and productivity, recommending changes or improvements in

the organization, staffing, work methods, and procedures.

Walter Reed National Military Medical Center

2011 - 2012 Associate Director for Administration, Bethesda, MD

Advisor to the CEO and Board of Directors on all issues

directly affecting 1,250 personnel. Led operations, medical readiness and

training. Exercised a full range of personnel supervision, leadership

authorities and responsibilities. Established performance standards for

employees, evaluated performance, and recommended selection for team

membership and project leaders. Charged with upholding highest level of

ethical standards in the provisions of health care management. Responsible

for the operations of a 150K budget.

. Completely revitalized the Administration department, flawlessly managed

thousands of complex and challenging problems associated with the union

of National Naval Medical Center Bethesda and Walter Reed Army Medical

Center.

. Established an intense training program for 38 personnel providing tools

for success in overall customer services and patient satisfaction,

resulting in increased staff and patient satisfaction across the

organization.

Walter Reed National Military Medical Center 2009 - 2011

Associate Director, Surgical Services, Bethesda, MD

Selected by the Director of Surgical Services to assume leadership for

surgical services offering 20 sub-specialties to active duty personnel and

eligible beneficiaries. Completed 7,623 surgical procedures. Direct

operations of 600 employees. Served as an expert planner and advisor on

employee placement within the organization. Reviewed documentation for

compliance with guidance and regulations. Annual budget $20.97M

operational budget.

. Showcased dynamic leadership skills as the Assistant Director for the

largest patient care department in the organization.

. Developed, led and motivated over 600 employees in the delivery of world-

class healthcare in a multifaceted organization comprised of 20 sub-

specialties treating over 100K patients annually. Inspired employees to

excel above all others was evident by their success.

Expeditionary Medical Facility Camp Lemonier 2008

Director/Chief Operations Officer, Djibouti, Africa

Recruited to assume leadership and day-to-day operations for 24-hour

medical clinic offering full medical services to deployed forces. Oversaw

complete clinic operations in support of the Global war on Terrorism.

Ensured customer service, outstanding healthcare, procurement, regulatory

compliance, accreditation inspection, waste disposal, ambulance services,

and emergency management training to 17 staff including physicians, nurses,

and technicians. Directly managed a $5.5M budget.

. Strategically located. Developed and molded a talented diverse group of

medical professional from six separate organizations across the United

States. Trained 32 personnel for future operational assignments while

developing senior leadership to perform at the executive level.

. System Administrator for the Theater Medical Information Program, led the

implementation of a unified computer database system for Electronic

Health Records; contributing directly to continuity of care and access to

life-long recorded medical records management.

. Meticulously tracked the medical readiness for 32 deployed personnel

resulting in the data entry and 100% deployability of staff.

. Independently coordinated the manifestation of a flight mission, which

was essential to the movement from Kuwait to Djibouti, Africa ahead of

schedule.

National Naval Medical Center Bethesda 2006-2008

Senior Operations Chief, Nursing Services, Bethesda, MD

Acting Chief of Operations Officer in the absence of the incumbent. Led

the day-today operations for 4 Inpatient wards, encompassing a team of 194

employees. Managed a $2.18M budget.

. Accelerated professional development and aggressively supervised 194

employees maximizing performance leading to 25 selected promotions and

awards.

. Key player in the formation of Nursing Services department, advocating an

efficient and unified staff providing outstanding medical care to 770

casualties.

. Expertly led a multi-service Psychiatric Technician Integration Team.

Collected data, analyzed core competencies and standardized processes,

which produced a new world-class integrated system of operations.

. Proactive in the identification of innovation approaches on instructional

design by creating and testing new techniques for analysis of needs and

development of instructional strategies to improve the effectiveness of

the organization.

National Naval Medical Center Bethesda 2006

Associate Director Women's Health, Bethesda, MD

Selected to optimize 4 Inpatient Wards. Developed leaders. Proactively

engaged upward mobility within the organization. Sustained superior

performance while exhibiting astute managerial skills and positive

direction during periods of transition and manpower challenges.

. Developed standard operating procedures in accordance with Department of

Defense and Joint Commission compliance to support operation, mission,

and training readiness.

. Led team through a successful Joint Commission and Inspector General

Inspection.

. Created competency-based training for 150 personnel in the operations of

an Inpatient setting.

Naval Hospital Yokosuka 2005-2006

Senior Operations Manager, Patient Administration Department, Yokosuka,

Japan

Transferred at the requested of the United States to fulfill the demanding

position as Senior Operations Manager. Engaged mentor who provided

guidance and strategies to motivate personnel resulting in increased

productivity and accountability. Multifaceted leader who has an

outstanding track record of sustained superior performance in developing

her staff in one of the busiest departments in the hospital averaging 400

daily patients visits; providing record maintenance and accountability for

18,500 medical record. Annual operation budget $250K.

. Insured annual record verification and accurate data entry of 1,000

patient records in 2 databases, increased force protection and medical

readiness for 26 different organizations abroad.

. Role model, leader, mentor and advocate for her personnel. Significantly

impacted department/organization cohesiveness, morale and motivation.

. Led a team and developed a Medical Correspondence Tracking and Record

Retrieval Program resulting in locating and filing 72,000 pieces of

medical documentation, lab, and x-ray data; significantly enhanced the

quality of patient care globally.

2nd Force Service Support Group 2003-2005

Senior Operations Manager, French Creak Area Clinic, Camp Lejeune, NC

Recruited to realign the healthcare delivery system, while maintaining

service continuity to more than 50,000 military personnel. Led the day to

day operations of medical, clinical and training programs. Allotted budget

$1.5M.

. Directly responsible for the supervision of 70 personnel in all aspects

of their position descriptions and responsibilities which ensured

appropriate health care 4,000 military personnel.

. Increased medical readiness from 80% to an average of 89% for eight

departments. As the Chief Operations Officer organized the medical

mobilization and demobilizing process 1,404 personnel. Expert leadership

created an efficient process in which over 2,700 immunizations were

administered, 200 physical exam performed and 382 post deployment exams

were completed.

. Coordinated 14 active duty post deployment serum draws totaling over

4,000 specimens for returning mobilizations in support of Operation

Enduring.

2nd Force Service Support Group, Medical Battalion 2002-2003

Substance Abuse Control Officer/Director Battalion Medical Assist Team,

Camp Lejeune, NC

During the pre-stage phase of deployment, developed 33 deployment folders

and built a comprehensive database enabling efficient management of

personnel and immediate response to report requirements. Allotted budget

$30K.

. Responsible Officer for $500K of equipment and consumables. Meticulous

management skills enabled the organization to maintain a 95% operational

readiness status during combat operations.

. Supervised 7 Mass Casualty Drills. Her objective analysis and creative

ideas ensured continuous improvement of casualty response times and

patient flow.

. Coordinated 5 Immunization Exercises with minimal impact on operational

mission.

. Substance Abuse Control Officer. Built a team of strong leaders

consisting of 25 assistants. Markedly heightened awareness, improved

submission timeliness, and ensured 100 % review of samples submitted for

lab analysis. Incorporated preliminary screening programs for early

intervention.

Commanding General Training Command East, Field Medical Service School

2000-2002

Instructor Duty, Senior Operations Manager, Administrative Department, Camp

Lejeune, NC

Selected by the Office of Special Programs to fulfill the position of

Instructor. Superior manager and leader, executed the organization's

administrative, personnel, and student control functions. Demonstrated

exceptional professionalism, expertise and administrative competency by

maintaining comprehensive student databases that significantly contributing

to the organization meeting it training mission for 1,200 students

annually.

. Primary point of contact for all issues regarding pay, order

modification, higher authority liaison, and transfer of employees.

. Appointed as the Command Substance Abuse Control Officer, ensured the

needs of employees who required additional treatment and counseling were

met without interruption of academic training.

. Dynamic medical subject instructor, continuously received high marks on

critiques from employees and students.

. Accurately and efficiently maintained a comprehensive student database,

providing statistical data on student through-put which was frequently

requested by higher authority.

Naval Hospital Cherry Point 1996-2000

Senior Operations Manager, Material Management Department, Cherry Point, NC

Effectively managed the department in the absence of the CEO. Developed

Personnel Qualification Standards and Standard Operating Procedures.

Refined Spot inventories and several key inventory control procedures.

Budget $2M.

. Revised and implemented the bi-yearly wall-to-wall warehouse inventory

control process, ensuring improved accuracy and efficiency.

. Instituted a Vaccine Prime Vendor Account with Amersource providing

research tools for vaccines, price comparison, and dosage amounts saving

the organization $40K annually.

. Authored 3 Quick Desk Reference Guides and 7 Position Descriptions for

the organization.

. Initiated a locator system and established a high/low rate for warehouse

supplies, reducing the time to process orders and increased fill rate to

90%.

. Orchestrated and developed a Cart Exchange System for warehouse supplies,

reducing the time needed to pull supplies. Implemented a cross

training/Personnel Qualification Standard system for newly reporting

employees

. Key Player in the implementation of the Micro Mics 4.0 Inventory Control

System (Beta test of version 4.1).

Other Professional Experience (1996 - 1991)

2d Marine Aircraft Wing, Cherry Point NC 1993-1996

Highly skilled Non-Physician Health Care Provider trained to provide direct

medical care, perform minor surgical procedures, and prescribe medications

dependent of a licensed physician. Clinical rotations include: Internal

Medicine, Surgery, Emergency Medicine, OBGYN, Occupational Health, and

Preventive Medicine. Supervised the daily operations of order entry,

patient-flow, patient scheduling, coding (ICD-9) and record maintenance.

Performed triage, medical screenings, medical record maintenance,

immunizations, physical examinations, SOAP notes, and environment of care

reports for 10,000 military personnel. Managed a $25K budget.

National Naval Medical Center Bethesda, Bethesda, MD 1992-1993

General Medicine Clinic Office Administrator for 12 employees. Supply

Officer $40K annual budget. Responsible for the day-today administrative

functions of clinic personnel. Performed vital signs, triage, and medical

screenings to Geriatric patients. Responsible for scheduling, order-entry,

x-ray request, lab request, patient check-in/check-out procedures.

National Naval Medical Center Bethesda, Bethesda, MD 1991-1992

Internal Medicine Clinic Office Administrator for 50 physicians and nurses.

Procured $1M in equipment and supplies. Trained medical professionals in

the daily operations of the clinic. Provided front desk coverage, answered

phones, printed test results, patient check-in/check-out, recorded and

tracked positive test results and preformed stand-bys.

UNSN Comfort (T-AH-20), Baltimore, MD 1990-1991

Deployed in support of Operation Desert Storm and Shield. Assigned to the

Medical-Surgical Ward. Performed direct patient care, admission and

discharge of patient, venipuncture, dressing changing, administering

medication, documenting care and pre/post-operative instruction.

Education, Professional Credentials, and certifications

MSA, Public Administration, Central Michigan University, St. Pleasant, MI;

since 2012

BS, Health Care Management, Southern Illinois University, Carbondale, IL;

since 2010

AA, General Studies, Central Texas College, Clearwater, TX; since 2007

Certified Lean Six Sigma Champion, Department of Defense (CLSS - DOD);

since 2009

Certified Lean Six Sigma Green Belt, Department of Defense (CLSS-DOD);

since 2010

Human Resoures Management for Supervisors Course, Department of Defense

(CLSS-DOD); since 2013

Clinic Management Course, Department of Defense (CLSS-DOD); since 2010

Sexual Assault Response and Prevention Course, Department of Defense (CLSS-

DOD); since 2010

Professional Affiliations

American College of Healthcare Executives, 2014

Maryland Association of Healthcare Executives, 2014

Central Michigan Alumni Association, 2012- present

Southern Illinois University Alumni Association 2010 - present

Volunteer OPPORTUNITIES

Armed Forces Retirement Home, Washington, DC; 2010 and 2012

Manna Food Center, Gaithersburg, MD; 2013

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