Customer Service Sales

RICHARD A WINLAND

*** ****** ** • ELYRIA, OH • **035

440-***-****(h) ********@*****.***

CAREER SUMMARY

A motivated leader with a strong background in leadership, customer service and operational support. I am currently

seeking my second career utilizing over 10 years of increased responsibility and leadership.

• •

Customer Service Manager Recruiting and Staffing

• •

Sales team Leadership Candidate sourcing

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Operational Support Coaching and Team Building

• •

Event Planning Career Services

Professional Experience

Licensed Insurance Professional Oct 2012-

Present

Responsibilities: Interview prospective clients to obtain data about their financial resources and needs, and advise on asset

protection. Use a consultative sales approach to obtain new business, and maintain current client base. Review customer

coverage levels and seek cross selling opportunities and referrals. Achieve customer retention through excellent service.

• Improved client service procedures

• Exceeded production and service goals

Operations and Customer Service Director, Life Skills Centers 2009 - 2011

Responsibilities: Development and implementation of solutions to improve customer service and expand current and new

business for 31 drop-out recovery charter schools. Oversee and develop the Call Center and Enrollment Staff. Train new

enrollment staff and customer service personnel. Serve as a liaison with marketing staff to implement new marketing initiatives

to achieve enrollment.

• Conducted onsite visits to assist staff in the implementation of new programs and customer care policies; increased

attendance and retention by over 50%

• Oversaw and assisted the development of an advertising plan utilizing social media, radio and traditional advertising to

ensure target marked coverage; achieved target market coverage with a 70% cut in advertising budget.

• Coordinated over 40 education recruiting events across 4 states; Increased enrollment over previous year.

Military Education Consultant, Essential Knowledge (Admissions) 2008

– 2009

Responsibilities: Student recruiting and relationship building activities related to the partnership between Park University and

Essential Knowledge. Promote Park distance learning.

• Delivered group educational workshops on education benefits at over 30 National Guard bases throughout Ohio,

resulting in over 30 enrollments

Officer recruiter, Career counselor U.S. Navy (Collegiate Recruiter) 2006 –

2008

Responsibilities: Screen, interview, and process candidates for select positions in United States Navy. Represent the U.S.

Navy at Universities in Ohio for potential applicants and build relationships with education intuitions.

• Led corporate recruiting efforts at more than 50 college career fairs and direct presentations in northern Ohio.

Revitalized the Navy's presence in an abandoned market

• Interviewed candidates to assess qualifications and matched candidates to positions for which they were most suited.

Acted as client advocate, advising candidates through employment and selection process

RICHARD A WINLAND

237 MILLER CT • ELYRIA, OH • 44035

440-***-****(h) ********@*****.***

Regional Manager, Navy Recruiting

2004 - 2006 Responsibilities: Daily supervision, management and training of 16 Enlisted Production Recruiters and 6 Office

Managers. Ensure compliance with applicable regulations and quality standards.

• Motivated and trained a 16 person sales staff and 6 office managers. Eight subordinates were awarded promotions

based on superior performance

• Trained sales staff in prospecting, sales, time management, applicant processing, and resource management. Office

exceeded production goals

Marketing Department Head

2003-2004 Responsibilities: Management and training of 8 enlisted and 3 civilian personnel. Manage the Call

Center for Navy Recruiting Ohio. Development and execution of district’s marketing and advertising plan. Area of

responsibility encompasses Ohio and a portion of West Virginia.

• Established a marketing department responsible for the support and training of multiple offices and 130 recruiters;

exceeded production goals with a 10% cut in annual budget

• Conducted 25 successful marketing events statewide

• Analyzed sales, accounting, and budget data for multiple programs; cut costs and increased production by 65%

• Successfully revitalized a failing 8-person telemarketing and mail room team; increased prospects 200% over previous

year

• Administered a $230,000 budget

Additional positions in the U.S. Navy:

Logistics and Supply Lead, Operations Lead, Search and Rescue Aircrew

• Ranked in the top 10% of 102 Production Recruiters

• Represented the Navy recruiting force at the United States Senate Armed Forces Committee Hearings on

recruiting ethics, challenges, and policies

• Responsible for over $1,000,000 of product program ranked best in Pacific fleet

Volunteer and Community Involvement

Grafton Cub Scout Pack 152 (volunteer)

Den leader and committee member.

Youth mentoring and leadership in the Cub Scout program; pack fundraising and inventory control of fundraising materials.

Baseball Coach Grafton Hot Stove

Coach for kids aged 5-6 and 7-8 in the Grafton Hot Stove baseball and tee ball league

EDUCATION and QUALIFICATIONS

• Currently Enrolled in a Bachelors of Arts, Business Administration program

• Graduate, Achieve Global professional selling skills instructor. (Applications)

• Graduate, Professional sales core, coaching, and sales applications

• Graduate, Navy Advanced Leadership and Management course

• Licensed in state of Ohio for property, causality, life and health insurance

Contact this candidate