Human Resources Customer Service

Joni Williams

*** **** ******

New Castle, IN ***62

Telephone: 765-***-****

Email: acd9oe@r.postjobfree.com

Education:

****-**** **** ***** **********, Muncie, IN

Master of Public Administration

• Concentration in Criminal Justice

1991-1997 Ball State University, Muncie, IN

Bachelor of Science

• Double Major: Criminal Justice & Sociology

Experience:

2013-present GEO-New Castle Correctional Facility, New Castle, IN

Compliance Coordinator

• Ensure quality compliance

• Audit preparation

• Records retention

• Policy/Procedure review & revision

2012 Cedarbridge Youth Center, Muncie, IN

Director of Professional Services

• On-site Human Resources Manager

• Training Administrator

• Compliance Administrator

• Reviewed and revised facility policy & procedure on a regular basis

• Negotiated service contracts and provided customer service to user agencies

2010-2011 Gibault, Inc-Henry County Youth Center, New Castle, IN

Director of Support Services

• On-site Human Resources Manager

• Compliance/Quality Assurance Monitor

• Training Administrator

• Overseen daily operation of facility

• Managed multiple departments each with its own budget guidelines

• Responsible for tracking data and providing written reports as necessary

• Supervised approximately 40 people

• Negotiated service contracts and provided customer service to user agencies

1995-2010 Henry County Youth Center, New Castle, IN

Director of Business Management

• Human Resources Manager

• Compliance Monitor

• Training Administrator

• Managed multiple departments each with its own budget guidelines

• Assisted with preparation of annual facility budget

• Supervised approximately 30 people

• Developed and implemented juvenile behavior management program

• Worked with at-risk youth in individual and group settings

Shift Supervisor

• Supervised approximately 30 staff members insuring adherence to facility policy and

procedure

• Worked with at-risk juveniles regarding behavior and crisis management

• Provided written reports regarding resident behavior and incident.

• Developed and maintained relationships with outside agencies regarding placement of and

housing of juveniles

• Responsible for the safety and security of the facility

• Worked with at-risk youth in individual and group settings

Youth Manager

• Worked with at-risk youth in individual and group settings

• Assessed behavior of juveniles and provided written reports based on findings

• Created and delivered skill-based programs to juveniles

• Insured safety and security of facility

Skills:

• Excellent verbal and written communication skills

• Able to interface with diverse groups of individuals

• Ability to multi-task

• Proficient user of Microsoft Office programs

References Available Upon Request

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