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Customer Service Manager

Location:
United States
Posted:
May 23, 2014

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Resume:

Keya Kar

***** ****** **** # *, **********, VA, *2193

Cell Ph# 571-***-****

Objective

To obtain a position that will allow the use of my knowledge and

skills to help and achieve company objectives and deliver robust

solutions to clients.

Summary

Over 5 years experience in customer service and 2 years of

administrative support.

Self-motivated and technically proficient with experience with

customer service and administrative assistance.

Ability to organize and prioritize tasks, work under pressure,

effectively manage a heavy workload and adhere to deadlines.

Strong verbal and written communication skills.

Career Highlights

CUSTOMER SERVICE

November 2008 - Present

5 years of excellent customer service experience.

Cash Handling

November 2008-March 2012

4 years of experience preparing deposits and handling cash.

Data Entry

November2008-March 2012

4 years of experience in data entry developing reports and inputting

data, payroll, scheduling.

Professional Experience

November 2008-March 2012 McDonald's Woodbridge VA, 22193

Swing Manager

Deliver excellent customer service by handling customer orders and

effectively resolving complaints.

Responsible for cash handling and cash register policy.

Assisting in training programs to help educate or trains new employees

on company procedures.

Increasing sales through promoting seasonal items and bringing

awareness through add-ons to order.

Create reports through data entry and of analysis of daily sales

report, payroll, scheduling.

Baby sit for 2 years at Gar-Field Senior School from 2008-2010

March 2012- Present Best Medical International

Springfield, VA, 22153

Front Desk Receptionist/Admin Assistant

Prepare letters, faxes, and reports for Operations Manager and all

other staff.

Designed detailed charts in excel for various projects.

Generating reports, typing correspondence, distributing mails,

maintain paperwork in

Database as well as hardcopy for references.

Checked incoming invoices & prepared forms for signing by

Operations Manager.

Prepared purchase requisitions, quotes, and letters for Operations

Manager.

Prepared invoices to customers using Global Shop Software.

Assisted with various projects in the medical manufacturing field.

Provided assistance to Quality Assurance Department/Marketting.

Updating customer profile for current information.

Responsible for update daily tracking sheet.

Filling and creating new accounts for customer.

Manage multi-joined switch board and transfer the appropriate calls in

different branch of the department.

Answering doors.

Keep office stocks full with the necessary supplies.

Qualification Highlights:

Proficient in Microsoft Word, excel, powerpoint.

Image reconstruction in Photoshop.

Excellient writing and communication skills.

Fluent in English, Hindi, Bengali and Urdu.

Ability to write 3 language English, Bengali and Hindi.

Proficient with Global Shop Solutions Software.

Ability to multi task in busy schedule.

Education

Gar-Field Senior High School

2008-2010

Northern Virginia Community College

2011-Present.

Elite Investigation

2010(Unarmed and Armed).

Achievements

Student Ambassador on 2009 at Gar-Field Senior High School.

Employee of the month at McDonald's on 2010.

Award as a rising student at Gar-Field senior High School on 2010.

Interests

Always wanted to learn new things in life.

Cooking.

Playing chess and basketball.

Likes to face challenges in life.



Contact this candidate