Project Manager Management

Tommy J. Stephenson CPM PMI

OBJECTIVE: Seeking Employment in a challenging role as a Healthcare Sr. Project manager/

Sr. Client Manager responsible for implementation and controlling of projects

or developing plans to keep customer loyalty in using the company products.

15 years working in Radiology Healthcare administration/IT support.

EDUCATION:

June 1998 Bachelor of Science Degree Business Carbondale, IL

Southern Illinois University

May 1997 Certified Master Training Specialist San Diego, Cal

US Navy

July 2009 Project Management Certification Phoenix, AZ

University of Phoenix

Work Experience:

Mar 2013- Nov 2013 IT Project Manager – CareStream/RIS/PACS/CPAC/VR Project

Manager Spokane, WA

Project manager for implementing a $5.5M, 3 facility, complete RIS/PACS

solution

Responsibility for NextGate EMPI system implementation.

Worked with vendors across enterprise to meet all project deliverables.

Provided project updates to healthcare executives.

Worked with 4 different vendors, coordinating work effort across the

enterprise.

Created Scope, change plan, communication plan, risk assessment plan

Created MPP for RIS, PACS and CPAC and EMPI for three facilities and

implemented work packages and tracked issues related to these specific

MPP'S

Created communication plans and developed work flow Diagrams.

Developed VNA roll out program working with IT directors and coordinating

with clinical and administration staff for timing and execution.

Created Risk management document for solutions to risk associated with the

roll out.

Worked with vendors to reduce cost associated with change of scope. For

example negotiated 40% reduction in migration cost with new request for

additional source data that was requested by corporate executives.

Created and reported issues related to implementation of RIS/PACS/CPACS/VR

Created and reported issues related to implementation of EMPI

Created and reported issues related to implementation of VNA system

April 2012 – OCT 2012 Radiology IT Project Manager/System Admin Imaging Centers

San Jose, CA

Responsible for implementing new IT projects in radiology departments

Coordinating work assignments across different departments at customer’s

facilities.

Managed personnel and time lines in completing assigned projects.

Implemented PWS 360 1.1 for customers

Designed new work flows for documentation creation and work flow for

radiology departments.

Improved efficiency of reporting to referring physicians

Created work flow improvement solutions to reduce transcription time

Increased training to staff and administrators to reduce time spent on fixing

imaging and orders.

CMS documentation for automatic reporting

System administrator McKesson PACS and Medinfromatixs RIS. PACS upgrade

and Medinformatixs upgrade

Managed ancillary software related to radiology.

Implemented phase one and phase two for meaningful use. 100% acceptance

by CMS

Implementation of a new patient portal.

Helped design VNA system for offsite long term storage of Radiology imaging

and data

Implemented new modalities hardware to improve Ultra sound department.

August 2005 – April 2012 Project Manager/Client Manager

Nuance Communications, Inc. Burlington, MA

Formally Commissure New York, New York

Responsible for creating and implementing project plans for clients from kick

off to closeout.

Powers scribe 360 Implementation specialists responsible for end user

training, troubleshooting, and system design.

Create project plans in Microsoft project, create project time lines and work

break down packages to outline each step and phase of the project.

Responsible for project tracking and coordination of key personnel, ensuring

deliverable are completed on time.

Host weekly conference calls to provide project status updates and review

project plan. Provide updates to stake holders, and provide improvement

plans to improve future projects.

Managing current clients to ensure renewals are purchased by the customers.

Creating plans to improve customer utilization of current software products.

February 2003 – August 2005 Technical Support Specialist

MedQuist Corporation Norcross, GA

Provided level III support service requests and calls.

Assigned as a technical expert for all speech recognition products in the

development phase and general availability release.

Assisted product management on design features of speech Q for radiology.

Designed and developed training plan for instructors on speech recognition

products.

Trained customers and field service technicians on MedQuist products

including dictation systems, document management systems and radiology

systems.

July 2000 – February 2003 SR Applications Specialist

Agfa Corporation North America Ridgefield Park, NJ

Formally Talk Station Pennsylvania, PA

Performed Talk Station Application training for Radiologists, Transcriptionists,

System Administrators, and IT personnel in classroom and on site.

Identified, documented, and coordinated hardware and software issue resolution.

Provided customer workflow solution consultation.

Lead Specialist responsible for performing and completing acceptance test

procedures for integrated TalkStation/PACS solutions at multiple VA Hospitals.

W inner of the Gold star award for dedication to company goals and compliance

requirements.

PC/Application Skills: Talk Station (All Products), IBM MedSpeak, HL-7 and FLAT File Interface

Protocols. Base knowledge of all major RIS and PACS application platforms

including: Agfa, Cerner, IDX, Fuji, GE, HBOC (McKesson), HDS, Kodak,

Meditech, Philips, SMS, Sunquest and VISTA. Windows 2000, Windows NT,

Windows XP, Sales Logix and Microsoft Office Suite. Microsoft project.

Oracle, SharePoint.

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