Customer Service Sales
Resume:
Gail Kuhn
McHenry, IL. 60051
To Hiring Manager:
I am willing and able to work at any position in manufacturing, administration, warehouse, retail or
medical receptionist. I am smart and will learn quickly, have an excellent work ethic and would very
much like to prove my worth to a company.
I offer almost 30 years of experience handling all aspects of office work. Customer service, order
processing, accounts payable, accounts receivable, inventory, sales reporting, budgeting, payroll, etc. I
have managerial experience and have worked well with Sales Managers and other fellow employees. I
also have organized sales meetings including finding conference rooms, ordering food and beverages,
scheduling hotel rooms for out of town Managers, etc. I have experience in MS office programs (Word,
Excel and PowerPoint) and SAP. I also have experience with HR forms (both State and Federal) and
keeping employee files up to date. I understand confidentiality in business. I am a very hard worker,
dependable, have excellent phone skills, superior multitasking abilities and I am willing and eager to learn
new jobs. I am very detail oriented and am highly organized and motivated. I am ready to prove my
worth as an employee. Listed below is my resume. I hope you will consider me for a position within
your company.
I have also worked part time at Linens & Things department store in Palatine for 3 years so I am familiar
with rotating stock, building displays, setting up end caps, cashiering and inventory control in a retail
environment. Another area I have worked is as a receptionist in a dental office that included scheduling
and billing. I also helped clean the rooms and sterilize equipment.
July 2012 – October 2013 Walmart
Rte. 31
Crystal Lake, IL
I worked as a Sales Associate in the Dairy / Frozen departments, stocking shelves, working with
inventory control and customer assistance.
January 2012 – current Heidi Limbers
Roselle, IL
I am currently taking care of a 24 year old young man who is physically and mentally challenged.
Although he is independent for the most part, he needs supervision to make sure he remains safe. We
practice reading, writing, math and his daily skills to try to retain what he had learned over the years in
school. The contact information is his mother who used to also be my supervisor at Bankers Life &
Casualty Co. I also do housework (dusting, clean kitchen and bathrooms, laundry, vacuum and wash
floors) when time allows but my main priority for time is this young man.
June 2011 – January 2012 Bankers Life & Casualty Co.
191 South Gary Ave.
Carol Stream, IL 60188
I was licensed as an Insurance Agent for the State of Illinois after taking and passing two exams. I was
contracted with Bankers Life and Casualty as an agent and certified to provide many different types of
Life Insurance, Long Term and Short Term Care coverage, Medicare Supplement Insurance and Annuities
for residents of the State of Illinois through Bankers Life and their sister company, Colonial Penn. I was
also certified to provide HMO and PPO coverage through Humana Healthcare and prescription drug
coverage through Coventry. This position required constant training, studying, recertification and
updating of state and company compliance rules. It involved constant contact with the public and
required excellent communication and customer service skills. It also required excellent time
management skills since the position was anything but an 8-5 job.
January 1997 – December 2007 Vitality Foodservice
789 Glenn Ave.
Wheeling, IL 60090
My title was Sales/Service/Administrative Supervisor. It was my responsibility to work with both the
Sales and Service Department Managers in several capacities. During my employment I overlooked the
payroll to make sure it was correct before it went to our General Office in Tampa, FL. I processed
accounts receivable and accounts payable for our branch. I spoke with vendors and customers on a daily
basis regarding orders and pricing issues. I was named “2004 Sales Associate of the Year – in recognition
of superior customer service and outstanding sales support of Fox River Foods, Inc.” in Montgomery. IL.
I created an inventory system to help the branch account for thousands of cases of frozen, chilled and dry
products that were transferred in from our production facility and shipped out or picked up by our
customers. I worked with the Service Department manager and employees to correct customer
information and equipment location information in the computer. It was also my responsibility to create
and distribute sales reports and “new account” reports to all the Sales Managers, the District Sales
Manager and the Vice President for the Midwest Region. I have also worked closely with the District
Sales Manager to create forecast and budgets for the branch.
September 1977 – May 1996 Coca Cola Bottling Co. of Chic.
7400 Oak Park Ave.
Niles, IL
I was the Office Manager for 5 of the 18 + years at my branch with five employees under me. I was
responsible for balancing and processing the invoices for 55 route drivers, counting and balancing cash
and checks brought in by the drivers and Sales Managers which could add up to several hundreds of
thousands of dollars at month’s end. I processed accounts receivable reports for the Sales Managers and
the Branch Manager. I was responsible for accurately figuring and keying in payroll for approximately
120 employees. I worked with the Warehouse Manager to balance an inventory of approximately 100,000
to 250,000+ cases each month. Another responsibility was Customer Service. I had to work closely with
customers taking complaint calls, correcting pricing issues and other invoicing problems. I also helped
present sales and expense budgets for the branch with my own $3 mil. budget included. I worked closely
with the Branch and Sales Managers where lost equipment and sales problems occurred. I also kept HR
files for all employees up to date and organized for the branch.
June 1975 – August 1976 Federal Reserve Bank of Chic
LaSalle & Jackson
Chicago, IL
Balancing batches of checks from around the country and sorting them through the many other Federal
Reserve facilities via a check sorting machine. I also was one of the first techs on the new computer
system they had set up to balance the monies coming into the Chicago branch.
Education:
St Louise De Marillac High School Diploma 1973
Southern Illinois University - Carbondale No degree – Pre
Veterinarian
William Rainey Harper College Night Classes for Marketing and
Accounting. A Avg. /
Dean’s List No degree.
I worked part time in a Dentist’s office running the reception area, sterilizing equipment and billing
customers. I also became a certified EMT (Emergency Medical Technician) back in the 1980s.
I enjoy fishing, gardening and spending time with my husband Ed, our dog Max and with our nephews,
niece and great nephews and niece.
I hope you will give me the opportunity to show that I can be a big asset to your company. Please call me
at 815-***-****.
Thank you for your time.
Gail A Kuhn
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