Customer Service Sales

Paula Bambot

** ********* ******, ********, ** 02368 781-***-**** (home)

617-***-**** (cell)

acd9cf@r.postjobfree.com

Highlights of Qualifications

Strong PC and statistical keyboarding skills with proficiency in Microsoft-

based applications including MS-Word, Outlook, Excel, PowerPoint, Access .

Proficient in a variety of accounting software including ICollect, BOSS,

SAP

Skilled in accounts receivable and customer service, specializing in

collections.

Strong rapport builder with fellow employees, supervisors, and management

team..

Self-starter and a team player with strong organizational skills, ability

to multitask, prioritize, and work independently with exceptional attention

to detail.

Excellent punctuality and attendance with flexibility to provide coverage

whenever or wherever needed.

Experience

Staff Accountant

Crispus Attucks Childrens Center Roxbury, MA

06/2013-02/2014

Provide excellent member service by exceeding parent expectations

Manage the accurate processing of all aspects of child care business;

parent fees, and file maintenance

Work with families ensure accounts receivable are collected

Coordinate all aspects of financial assistance in accordance with

the Crispus Attuck's s financial assistance policy, and in accordance with

EEC and

other local agencies requirements

Manage all 3rd party slots to ensure maximum utilization, including

the ECCIMS system and waitlist, initial assessments, re-assessments

and on-going monitoring and documentation of attendance

Maintain complete and accurate files for all families with 3rd Party

subsidies and private fee

Respond and assist families with inquiries and issues in a caring

and confidential manner

Ensure all month end business requirements are accurate and complete

in accordance with the month end close schedule; including all 3rd

Party billing and attendance

Creation and maintenance of parent fees in QuickBooks

Data entry of A/P invoices

Create month end statements and past due notices.

Posting Parent Payments

Client Service Rep (Temp)

Masshealth Boston, MA 06/2012-06/2013

Function as the front-line contact for all members by responding to a high-

volume of incoming calls from members and prospective members.

Assists in educating and instructing members on routine policy matters such

as, and not limited to: eligibility and enrollment, claims and premium

billing, managed care, covered services, transportation and special

programs.

Documents and tracks all member contacts and activities using MassServe,

including; provider number, member identification number, contract reason,

contract outcome and any other information required to ensure further

encounters are productive.

Facilitates the resolution of non-clerical issues related to member

compliance/participation according to established polity and protocols

Experience

Collections Analyst (Temporary Assignment) 02/2012-

06/2012

Tech Target Newton, MA

Responsible for the reduction of all accounts receivable aging categories

based on prompt, effective telephone and email collection activities and

customer account reconciliations.

Interact with customers and act as a liaison between collections and the

sales teams.

Work with order management team and revenue accountants to resolve customer

billing issues.

Post cash receipts on a daily basis.

Responsible for the quantitative and qualitative analysis of applicant

requests for extension of credit.

Review and disposition orders to accounts that are delinquent, on credit

hold or over their credit limit.

Evaluate the financial capabilities of current and potential customers.

Make recommendations regarding credit and collection policies and

practices.

Respond to billing and other collections related questions from both

internal and external customers.

Dental Administrator (Part Time)

Forest Hills Dental Dorchester, MA

12/2008-12/2012

Greet and welcome patients to practice.

Manage patient scheduling and extensive phone interaction.

Prepare operatory for dentist.

Make collection calls on past due patient accounts.

Verify insurance and process claims.

Explaining treatment plans to patients

Verizon Corporation Boston, MA 05/2001-

11/2011

Receivables Management Business Consultant

Provided customer service to large and small business customers in a call

center environment.

Negotiated payment arrangements and resolved payment claims.

Formulated Excel bill itemizations of complete payment history for large

businesses.

Consistent interaction with inter-company departments, account managers,

and dedicated representatives.

Embargoed delinquent dollar amount large business accounts with the legal

department.

Initiated outgoing collection calls and mailed collection notices.

Educated customers on billing procedures and issued orders for suspending

and restoring phone services.

Answered 70-80 collections calls a day in A/R call center.

Researched and resolved payment investigation issues.

Exceeded call objectives and maintained customer service and collections

metrics.

Served as a coach for employee development of suspension team.

Residential Sales and Service Consultant

Maintained monthly sales quotas while resolving customer service issues.

Initiated orders for new service, and disconnects.

Pitched Verizon services such as FIOS, telephone features, and long

distance calling plans.

Senior Residential Counselor (Per Diem) 05/2008-

Present

Middlesex Human Services Waltham, MA

Bristol Lodge (women's homeless shelter)

Responsible for in-depth interviews and admissions of clients.

Daily dispensing of physician prescribed medication to clients.

Maintain hourly observation log, case notes, and incident reports to ensure

client safety.

Sole employee on shift managing and meeting the needs of 12 clients.

Volunteer Opportunities

Vice President of Reading METCO Parent Group

Awards and Recognition

2009: Recipient of University of Phoenix Congressional Black Caucus

Foundation Scholarship 2009

2005: Good as Gold Award presented by Verizon

Education

University Of Phoenix

Bachelor of Science degree in Health Administration GPA: 3.85

Awarded Associate in Arts degree in Health Administration GPA: 3.9

Bunker Hill Community College

Awarded a Certificate in Dental Assisting

Mount Saint Vincent University

Completed 2 years of coursework for a Bachelor of Arts in Child Studies

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