Customer Service High School
Resume:
ANA M AGOSTO
Mobile 347-***-****
acd9ca@r.postjobfree.com
Summary:
Excellent customer service skills, dependable and prompt. Proficient in
Microsoft Office applications. Communication, able to work and converse
efficiently with all levels of colleagues, clients and other external
contacts. Bilingual, read and speak English and Spanish.
Work History:
Maximus: Access Health CT
Call Center Representative: 12/2/2013 - 5/13/2014 Manhattan, NY
o Used questioning and listening skills that support effective
telephone communication.
o Applied appropriate actions to effectively control a telephone
call.
o Able to understand the impact of attitude in handling calls
professionally.
o Effectively dealt with job stress, angry callers, and upset
customers.
o Able to use the most appropriate way to communicate with different
behavior types on the phone.
SOBRO Receptionist 11/1/13- Present
Bronx, NY
o Answer incoming calls on multi-line phone and respond to public
inquiries in a courteous manner within scope of knowledge and
authority and refer to other persons in the Department as appropriate
o Greet visitors, ascertain the nature of their business, and refer them
to appropriate staff members
o Perform copying, mailing, filing and typing duties as required
o Maintain a neat and clean office environment, ensuring conference
rooms are ready for meetings, and stocking kitchen supplies
o Keep updated and well versed on all current programs and distribute
this information to office visitors and callers
Private Home Child Monitor 01/ 11 - 10/13
Bronx, NY
o Observed and monitor children's play activities
o Kept records on individual children, including daily observations and
information about activities, meals served, and medications
administered
o Assisted in preparing food for children and serve meals and
refreshments to children and regulate rest periods
o Dressed and changed diapers
o Placed or hoist children into baths or pools
Pet Caretaker 05/11 - 11/11
Bronx, NY
o Took animal out for regular exercises
o Fed and gave water to animals
o Lifted and moved pets as needed
o Cleaned and disinfected pens and cages
o Removed feces and urine from cages
Certification:
2013 SOBRO Bronx, NY
National Professional Certification in Customer Service
Education:
2009-2013 Dewitt Clinton High School
Major: Business Enterprise
Member of the First Ladies and Gentlemen's Club
ANA M AGOSTO
445 East 140th St #7
Mobile 347-***-****
acd9ca@r.postjobfree.com
References
Eddie Holmes
acd9ca@r.postjobfree.com
Marie Texidor-Roman
Email: acd9ca@r.postjobfree.com
Contact this candidate