EDUCATION

MOORE SCHOOL OF BUSINESS, University of South Carolina

Columbia, SC USA

Bachelor of Science, Business Administration May 2012

Majors: Marketing, Management (Entrepreneurship)

Directed Studies: Spanish, Mandarin Chinese, Fashion Merchandising

MING CHUAN UNIVERSITY Taoyuan, Taiwan

Areas of Study: International Business, Mandarin Chinese February 2009

- July 2009

EXPERIENCE

SCOTT HANNERS STATE FARM Chapin, SC USA

Personal Accounts Representative/Sales Agent/Health Specialist

December 2012 - Present

Providing insurance and financial services to South Carolina residents,

helping customers plan and protect for their future.

. Selling multiple lines of insurance, including auto, home, renters,

health, life and business insurance.

. Specializing in major medical and supplementary health policies to

assist customers in navigating the complex health insurance

marketplace.

. Tailoring each insurance policy to the individual to find the ideal

balance between coverage and premium.

. Utilizing multiple proprietary systems to aid in new customer

acquisition.

. Assisting in training new sales agents and improving sales processes.

. Directly responsible for approximately $200,000 during first year of

sales (2013) and $85,000 through 1st quarter 2014.

General Information Services, INC. (GIS) Chapin, SC USA

An industry leader in full-service background screening and risk

management solutions since 1966, specializing in e-recruitment,

onboarding, and online applicant portals.

Client Relationship Specialist December 2011 - December

2012

Senior point-of-contact for VIP clients and internal operations,

specializing in conflict and system issue resolution.

. Providing superior support to all customers, while directly managing

accounts with revenue totaling approximately 1 million dollars.

. Facilitating coordination with internal departments and IT support

teams to solve issues quickly and efficiently.

. Execution of special projects designed to improve client experience

and increase client retention.

. Evaluating existing procedures and partnering with internal teams and

clients to create streamlined procedures to fit the needs of both the

client and employees

. Providing informal coaching to client relations team in order to

improve efficiency and performance

. Improved consistency, organization, and overall client satisfaction

through the creation of a cohesive client relations training guide.

. Responsible for new hire education in order to maintain high levels of

professionalism and cohesiveness in all interactions with major

accounts.

. Frequent recipient of "Above & Beyond" and "Team Spirit" awards for

efforts to strengthen team relationship and boost morale, the creation

of several training guides, and implementation of streamlined

processes.

. Maintaining previous role and all associated responsibilities.

Client Relationship Coordinator August 2010 - December

2011

Ensuring client satisfaction and timely completion of consumer reports

while acting as a liaison between clients and internal operations.

. Appointed HQ point-of-contact for set up and account management

during the acquisition of a multi-million dollar client within 6

months of hire date. Responsibilities included:

. Achieving high level of understanding of client's applicant

tracking system.

. Handling day-to-day communication with corporate offices and

field branches.

. Creating training materials and conducting training for the

client's dedicated client relations team.

. Educating client relations team on client policies, procedures,

and online platforms during initial account set up, as well as

distributing periodical updates.

. Regularly resolving a variety of issues to ensure a smooth

account implementation process.

. Account management of several smaller client accounts.

. Recipient of "Above & Beyond" and "Team Spirit" awards for efforts to

strengthen team relationship, boost morale, the creation of cohesive

training guides, and implementation of streamlined processes.

. Trained temporary and full-time employees on Client Relations Team as

well as for previous position as Incomplete Record Log Coordinator.

Incomplete Record Log Coordinator June 2010 - August 2010

Acted as liaison between client and internal operations in order to

obtain missing information from pre-employment documents received from

clients.

. Worked with internal operations and clients to streamline processes.

. Created internal instructional guide for future employees.

. Trained temporary employees for the position prior to promotion.

ANN TAYLOR LOFT Columbia, SC USA

A woman's clothing company offering versatile, accessible and

affordable fashion with feminine appeal, special and unexpected details

and a great fit.

Sales Associate/Stylist November 2009 - June 2010

Offered style advice to clients while building lasting customer

relationships in order promote loyalty to the Loft brand.

. Created foundation for lasting customer relationship and brand

loyalty by interacting with customers as a friend.

. Styled clients to encourage purchase add-ons and increase transaction

totals.

. Reinforced company culture and brand image by participating in one-on-

one styling events.

Open air marketing Columbia, SC USA

A team of freelance writers, real estate agents, designers, and

assistants helping small businesses outsource locally and focus on the

future.

Assistant June 2008 - February 2009

Designed and executed marketing strategies and tools for clients,

including a local real estate agent and a small construction company.

. Projects for construction client included expansion and update of

company website, photo documentation of construction projects, and

creation of a "look book" for potential clients.

. Projects for real estate agent included the design of flyers,

promotional post cards, and organization of open house/drop in.

. Quickly learned to use Dreamweaver and Digital Image Suite programs

through working on various projects.

. Refined time management and organizational skills by working

independently, juggling multiple projects, and handling day-to-day

activities in owner's absence.

CREDENTIALS South Carolina Property & Casualty Producer License, South

Carolina Life & Health Producer License

LANGUAGES Spanish (Proficient, Very Trainable), Mandarin Chinese (Basic)

IT SKILLS Microsoft Office Suite, Dreamweaver, Digital Image Suite,

Social Networking Sites

TRAVEL Costa Rica, Taiwan, Japan, Philippines

ACTIVITIES USC Entrepreneurship Club, USC Women in Business Council,

Chapin Chamber of Commerce, Chapin Young Professionals (Co-

Chair 2013)

INTERESTS Design, Travel, Volunteering, Public Relations, Networking

Contact this candidate