Project Manager Customer Service

Amber Nicholas

**** ********** **** *** ***, Rockledge FL 32955

571-***-**** . *****.********@*****.***

SUMMARY OF QUALIFICATIONS

Senior consultant with 7+ years experience with implementing technical and

business solutions. Strong background with SDLC, data warehousing efforts,

and financial portfolio management. Strong client service orientation with

openness to feedback and new ideas.

Currently posses a TS/SCI CI Poly

PROFESSIONAL EXPERIENCE

2013 - Present Booz Allen Hamilton, USGC

Senior Business Analyst, Department of Defense - IC, Vienna, VA

Portfolio Management - perform tracking of financial budget for 31

projects, successfully managing $18.5M

Evaluate, analyze, and report technical and financial risk findings to

senior level management as necessary

Lead a team of business analysts to research, gather, and analyze

requirement documents to obtain the structure of necessary system

functions, and enhancements to ensure accurate implementations

Acted as Jr IT Project Manager ensuring scope, workplan, task

management, team communication, and documentation efforts were completed

Collaboratively work with a large development team to provide

requirements guidance and client expectations

Determine and implement process improvement efficiency reports for

greater cost savings and technical benefits (during and following SDLC)

Collaboratively work with a large team to provide financial updates in

fast-paced environment and ensure the project remains within scope

Monitor, maintain, and delegate tasks on client's informational database

containing financials, project requirements, and the overall health of

projects lifecycles

Perform UAT and lead team to perform UAT on client's Access database and

create issue logs of system change requests

Provide training to internal teammembers, senior leadership, and to

clients

2011 - Jul 2013 GMG & Deloitte Consulting

Senior Business Analyst, Arlington, VA

Senior Consultant - GMG Consultants, Department of Defense - OUSD(C),

Arlington, VA

Acted as Jr IT Project Manager ensuring scope, workplan, task

management, team communication, and documentation efforts were completed

Managed operational support to Performance Management Team in executing

the Departments Comptroller Metrics Program to ensure key program

metrics were documented, analyzed, and tracked for senior level

leadership and program improvements

Provided analytical reconciliations on metric data submissions, gap

analysis for implementation of Cognos-based applications

Lead a team of business analysts to research, gather, and analyze

requirement documents to obtain the structure of necessary system

functions, and enhancements for COTS product going through a complete

software SDLC

Provided Process improvement efficiencies by improving operational

procedures

Managed and enhanced business intelligence tool, IBM Cognos to improve

reporting needs to clients, while collaboratively reconciling data from

warehouse in comparison to user interface

Provided training to senior level officials on the IBM Cognos Executive

Dashboard when necessary

Supported the development and UAT efforts of the IBM Cognos Executive

Dashboard

. Assisted development team with system architecture designs and product

mappings

Consultant - Deloitte Consulting, Depratment of Defense - OUSD(C),

Arlington, VA

Assisted with operational support to Performance Management Team in

executing the Departments Comptroller Metrics Program to ensure key

program metrics were documented, analyzed, and tracked for senior level

leadership and program improvements

Provided analytical reconciliations on metric data submissions, gap

analysis for implementation of Cognos-based applications

Researched, gathered, and analyzed requirement documents to obtain the

structure of necessary system functions, and enhancements for COTS

product going through a complete software SDLC

Assisted with enhancing business intelligence tool, IBM Cognos to

improve reporting needs to clients, while collaboratively reconciling

data from warehouse in comparison to user interface

Provided training to senior level officials on the IBM Cognos Executive

Dashboard when necessary

Supported the development and UAT efforts of the IBM Cognos Executive

Dashboard

2010 - Apr 2011 ManTech International

Business Systems Analyst, Department of Defense - IC, Chantilly, VA

Researched, gathered, and analyzed requirement documents to obtain the

structure of necessary CTKB system functions, and enhancements; while

performing risk management assessments to determine potential affects on

the current functioning system

Assisted in guiding the technical engineers with questions to their

tasks to ensure they were correctly implementing daily assignments

(stored in StarTeam)

Served as a liaison between the Client, CTKB teams and technical

engineers to ensure successful communication

Read, interpreted, and modified complex technical product maps during

implementation efforts

Assisted in supporting the Quality Management team with system testing

deliverables, while simultaneously performed Quality Assurance testing

for CTKB, JITA, and the CMS (Alfresco)

Assisted in completing deliverable documentation (for the client), all

CMMI compliant

Assisted development team with system architecture designs and product

mappings

2009 - Oct 2010 CACI

Business Systems Analyst, Department of Defense, Fairfax, VA

Researched, gathered, and analyzed requirement documents to obtain the

structure of necessary financial system functions, and enhancements

Maintained, organized, and managed client deliverables in SharePoint

database

Assisted in overseeing the technical team to ensure they were performing

daily tasks (stored in PIB) which would lead to a successful financial

software system (EAS)

Monitored DoD Budget teams and provided guidance on how to utilize the

financial software to achieve success during the POM/BES budget.

Assistance was also given in budgeting process to the DOD teams to

ensure accuracy

Served as a liaison between the budget teams and technical teams to

ensure successful communication. Acting as the liaison ensured client

needs were being met by communicating the needs of the clients to the

developers

2008 - Sept 2009 Fairfax County Courts

Restitution Probation Officer, Fairfax, VA

Monitored defendants proven guilty of financial crimes

Delivered accurate budget requirements to defendants based on salary and

expense information provided. Financial Advice on how to improve

defendants lifestyle was provided, and referrals to other departments

when necessary was given

Facilitated the development and implementation of the departments

Restitution programs for new defendants

2007 - Oct 2008 Matthew Media Group - Healthcare Communications

Accountant, Rockville, MD

Successfully operated Excel and Deltek CostPoint to efficiently complete

daily assignments such as preparing invoice payments, inputting

financial data, and organizing vendors

Successfully managed medical trial financial accounts to ensure budget

and patient funding requirements were met

Continually met high pressure deadlines on a monthly, quarterly, and

yearly basis

Communicated effectively with patients, vendors, upper level management,

and colleagues in regards to costs and program budgets

Managed performance improvement efforts by conducting random patient

interviews regarding satisfaction in MTF (clinical trial) environments

2004 - June 2007 Kaiser Permanente

Pharmacy Technician, Fairfax, VA (Fair Lakes)

Rendered support to patients and staff members including, but not

limited to, extraordinary customer service and assistance to coworkers

in various projects

Successfully utilized K Mate computer system to manage patient data,

confidential information, drug options, formulary codes, and billing

codes

Prepared and completed all pharmacy financial and inventory tasks

Analyzed existing order confirmations and invoices to ensure inventory

remained in budget

Reported recommendations to upper management for improving daily

workflow and productivity

Effectively billed inner and out-of-region insurance claims following

State and Federal Regulations

Participated in User Acceptance Testing for healthcare system - KMATE

2000 - June 2004 Northern Virginia Pediatric Associates

Medical Assistant, Falls Church, VA

Rendered support to patients and staff members including, but not

limited to, extraordinary customer service and assistance to coworkers

in medical efforts

Performed preparation for medical exams prior to meeting with the

physician; vitals, temperature, height, weight, and noted questions or

concerns

Performed medical research in special circumstances to evaluate symptoms

and potential diagnoses

Performed culture growth in laboratory environment for physician ordered

tests

Evaluated safety requirements and facility hazard avoidance material to

ensure all compliances were met and patients and staff members were in a

safe medical treatment facility

EDUCATION

George Mason University

Bachelors of Science - Finance

Project Management Certification Bootcamp Course - Completed

PMP Certification- Pending

Certified Pharmacy Technician

Certified Yoga Instructor

VOLUNTEER

Pets4vets Volunteer

Military healthcare patients assistance program

SKILLS

Computer skills: Deltek CostPoint, Sharepoint, Lotus Notes, Windows

XP/Vista, Macintosh O/S 9.0. Microsoft Office Suite including: Word,

Excel, Access, Power Point, Visio, and Microsoft project, EAS, CTKB,

JITA, CMS (Alfresco), StarTeam, Caliber, COTS, SQL, and IBM Cognos

Spanish basic - spoken

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