Customer Service Sales

Brandy L. Gates

Home: 804-***-**** Cell: 410-***-****

**** **** ****** ****

Glen Allen, VA 23060

EDUCATION:

B.A. Business Administration Concentration in Human Resource, minor in Marketing.

Strayer University, School of Business-Washington D.C.

WORK EXPERIENCE:

Fraud Account Supervisor, Capital One

Glen Allen, VA

January 2014 to Present

-Manage inbound and outbound customer calls.

- Investigate fraud on customers’ accounts.

- Properly track and update account information.

- Correspond with customers via telephone and email.

-Handling escalated calls from all departments.

Customer Service Representative, Credit Plus

Salisbury, MD

January 2013 to January 2014

- Add current information to credit reports.

- Conduct rental verifications.

- Conduct conference calls to verify creditor information.

Tax Preparer, Jackson Hewitt

Salisbury, MD

December 2012 to Present

-Greets all customers in a friendly yet professional manner.

-Provide details to clients concerning appropriate company products and services.

-Complete all related tax forms in accordance with policies and compliance with legislations.

-Audits all tax return forms for accuracy and completeness.

-Researches tax related questions and issues, and responds to clients appropriately.

Customer Care Professional, American Express

Work from home

November 2010 to September 2012

-Handle customer questions, complaints, and billing inquiries to resolve customer issues.

-Respond to customer's inquiries via email chat and, twitter.

-Responsible for inbound and outbound activations, customer service, E-services, revenue and

fraud.

-Responsible for improving customer retention through programs.

Professional Business Developer, The Knowland Group

Salisbury, MD

September 2007 to November 2010

-Strategizing and applying a sales plan to increase client's business through sales calls.

-Establishing and maintaining direct relationships and contact with clients.

-Scheduling and organizing site visits and phone appointments for clients and potential guests.

Computer Skills:

Microsoft Word, Excel, Access PowerPoint, Lexis-Nexis, Adobe

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