HIGHLIGHTS OF SKILLS

. More than ** years of extensive experience in the following roles:

Customer Service Rep, Sales and Office Administration, Data Analysis

and Business Sector Studies in a wide range of challenging situations

. Thrive on challenge and new opportunities for accomplishment and

success in helping others achieve their objectives

. Readily inspire the confidence and trust of clients

. Sharp analytic, problem solving and presentation skills

. Excellent Customer Service, Communication and Writing skills

. Proficient Microsoft Office and super user oracle system

. Fluent English and Arabic

. Ability for Multi task and mange conflicting demands

. Ability to maintain confidentiality

. Ability to work as a part of team and independently

CURRENT CERTIFICATION

. Investment Funds in Canada (IFC ) Course

"CSI" Canadian Securities Institute - Canada

2013

EMPLOYMENT EXPERIENCE

Transcom Worldwide (North America Inc.) Canada, ON Seasonal

2013 - 2014

Customer Service Representative (Best Buy & Future Shop)

. Offered full range of Customer Service to assigned clients by phone,

fax, mail / e-mail

. Handled incoming and outgoing calls, (incl. sales calls) with

excellent communication skills; provided information to clients in the

form of type and cost of services

. Responsible for inputting client data

. Investigated complaints and researched resolutions exceeding client

expectations

PROFESSIONAL EXPERIENCE

Credit Agricole Egypt Bank, Cairo, Egypt 2008 - 2013

Corporate Portfolio Risk Management officer

. Handled all communication with corporate customers, marketing and

sales

. Investigated complaints and researched resolutions exceeding client

expectations

. Provided excellent and time efficient customer service while

maintaining acceptable talk times

. Handled client KYC and ensure that the compliance with procedures

. Launched and enhanced in depth analysis reports

. Responsible for Corporate portfolio Risk Management Monthly

Presentations (analysis and charts to present whole bank's portfolio)

. Established and maintained an efficient filling system

. Prepared daily, weekly, bi-weekly & monthly reports

. Prepared customer files and ensured all data is correct

Commercial International Bank in Egypt (CIB) 2006 -

2008 Supervisor (Customer Service Dept)

. Provided exceptional Customer Service by meeting all customer demands

as they relate to customer inquiries, with the support of more

experienced personnel

. Originated loan applications

. Understood customer needs and provided new product solutions

. Opened new accounts and processed changes to existing accounts

. Generally resolved problems independently, escalating more difficult

issues to branch head

. Performed a broad range of tasks of varying complexity and scope

. Prepared documents for loan closings and coordinated appointments with

customers

Global Napi Pharmaceutical, Cairo, Egypt 2001 -

2006 Human Recourses Specialist

. Provided extensive job training and supervision to a trained employee,

which resulted in the employee's success as an empowered and

accountable team member

. Managed a staff of more than 100 employees

. Oversaw weekly performance appraisal process

. Recommended to upper management revised payment disbursement process

for temp employees

. Revised payment and disbursement process's for employees

. Established filing system and created easier retrieval systems,

therefore reducing filing time by 90%

. Organized and coordinated the writing and sending of information

EDUCATION

. Bachelor of Accounting & Business Administration

2000 Faculty of Commerce Cairo

University, Egypt

. Evaluated to Bachelor of Science in Accounting "California - USA"

2012

By International Education Research Foundation (IERF)

. In process to evaluate to Bachelor of Science in Accounting

2014

by International Credential Assessment Service of Canada (ICAS)

. (GSC) General Secretarial Certificate

American University in Cairo, Egypt

2001

. Human Resources Diploma

American University in Cairo, Egypt

2008

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