Customer Service Insurance

CYNTHIA L. MAYO

**** *********** *****, *. ************, Virginia 23234

Home 804-***-**** • Mobile 201-***-**** • acd97w@r.postjobfree.com

PROFESSIONAL EXPERIENCE

DEPARTMENT OF THE TREASURY-INTERNAL REVENUE SERVICE, Richmond, VA 1/2014 to 3/2014

Clerk/Customer Service Representative (Temporary position)

Assess and determine the taxpayers’ needs; responsible for serving as the first point of contact to provide

procedural information to taxpayers and tax practitioners needing tax assistance in a call center environment;

provide assistance regarding prior year adjusted gross income (AGI) and personal identification numbers (PINs)

researching IRS database systems.

WELLPOINT/ANTHEM BLUE CROSS & BLUE SHIELD, Richmond, VA 3/2013 to 8/2013

Customer Care Representative

Responded to customer questions via telephone and written correspondence regarding insurance benefits,

provider contracts, eligibility and claims; thoroughly documented inquiry outcomes; developed and maintained

positive customer relations and coordinated with various functions within the company to ensure customer

requests and questions are handled appropriately and in a timely manner; researched and analyzed claims and

other data

AEROTEK INC., Richmond, VA 10/2012 to 11/2012

Accounts Payable Specialist with HCA/PARALLON (Temporary position)

Processed invoices to purchase orders in computerized systems; critiqued invoice expense coding;

interacted with vendors and resolved invoicing discrepancies; experience with Lawson software

PREMIER MANAGEMENT INC., Passaic, NJ 5/2008 8/2011

Office Manager

Performed all aspects of an office manager position of a real estate/financial consultant office; responsible for

correspondence, equipment maintenance and inventory, and answering phones; greeted clients, scheduled

appointments and planned business trips; prioritized work and provided timely, professional customer service;

excellent interpersonal skills; handled mail, faxing and file management

INSURANCE SERVICES OFFICE (ISO), Jersey City, NJ 6/2002 4/2008

Loss Control Field Representative

Conducted on-site property/casualty insurance inspections for commercial and residential properties,

interviewed business executives and managers to gather rating, underwriting and construction information;

proficiency in all lines of Commercial and Personal Lines insurance, including, but not limited to, automotive,

workers compensation, flood, liability and sprinkler evaluation; worked from home; analyzed data and provided

detailed reports to insurers, government regulators; created CAD diagrams

WHITNEY H. RODDY INSURANCE AGENCY, Bloomfield, NJ 4/2000 5/2002

Personal Lines Account Representative

Acted as a liaison between clients and insurance carriers to write personal lines insurance; reviewed, quoted and

submitted applications for insurance coverages which included automobile, home, umbrella, flood and

earthquake; processed mail and handled all requests for my clients; handled billing, processed endorsements,

claims and policy cancelations

LIBERTY MUTUAL INSURANCE COMPANY, Saddle Brook, NJ 10/1992 4/2000

Personal Lines Representative

Facilitated customer service for personal lines insurance accounts; provided quotes on policies and informed

clients of requirements; prepared coverage applications and loss reports; processed policy endorsements;

resolved billing questions; processed policy cancellations; reviewed renewal coverage, loss reports and policies;

maintained client records and work flow diary; organized and processed mail

EDUCATION

Bachelor of Arts

RUTGERS UNIVERSITY – Newark, NJ

Double Major: Physiology and Zoology

Contact this candidate