Tikia Clement

**** ******** **** *******, ** ****3 214-***-**** acd93t@r.postjobfree.com

PROFESSIONAL SUMMARY

A Human Resource Professional with industry experience payroll processing, recruiting, interviewing, and

training. Holds three years of management experience training, motivating, and developing employees to

reach and exceed company standards. Exceptional customer service skills with thirteen years of industry

experience.

EDUCATION

Master of Business Administration 2013

American InterContinental University Schaumburg, IL

Concentration in Human Resources Management

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Related Course Work: Employment Law, Human Resource Strategy, Leadership & Ethics for

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Managers, Strategic Management

Bachelors of Science Business Administration 2005

Daemen College Amherst, NY

Concentration in Sports Management with a minor in Human Resource Management

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Related Course Work: Management, Human Resource Management, Labor Relations,

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Operations Management, Business Law, Legal Environment of Business

INTERNSHIP

Buffalo Niagara Conventions & Visitors Bureau 2005

Human Resource Assistant and Sports Intern Buffalo, NY

Developed human resource skills by helping management recruit volunteers, balance vacation

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time, calculate sick time, and create job descriptions.

Organized personnel records to ensure confidentiality.

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PROFESSIONAL SKILLS

Training

Trained a staff of ten on several procedures to ensure employees followed company policies.

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Developed PowerPoint presentations that helped trainees obtain valuable experience at each

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workstation.

Coached, motivated, and tested trainees on different equipment and procedures.

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Recruiting

Searched and interviewed qualified candidates for various positions.

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Reviewed Resumes for potential applicants.

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Performed employee background checks by contacting previous employers to ensure prospective

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candidates provided accurate information.

Payroll

Entered and monitored employees weekly hours into payroll system.

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Assisted and helped the accounting department maintain and process biweekly payroll for staff.

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Created and maintained weekly schedule for hourly associates.

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WORK EXPERIENCE

Civil District Clerk 2011-Current

Dallas County Dallas, TX

Provide customer support by helping the public with case information.

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Perform clerical duties to help judges meet sensitive deadlines.

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Maintain court calendar and hearing docket to uphold organized environment.

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Process orders in a timely manner to meet deadlines and comply with local rules and regulations.

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Transaction Processor 2009-2011

ACS, Inc. Dallas, TX

Developed clerical duties such as scanning, sorting, faxing, answering phones, and prepping

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documents to meet company expectations.

Organized and created customer profiles to maintain security and an organized work

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environment.

Implemented and monitored data extraction process on five hundred cases of medical

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documents.

Data Entry Clerk 2008-2008

AppleOne Buffalo, NY

Processed passports for public sector lock box.

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Maintained an accuracy of 99% to meet and exceed quality control standards.

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Housekeeping Supervisor 2007-2008

Hyatt Regency Buffalo, NY

Developed and enhanced managerial skills by recruiting, developing, and training staff.

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Created filing system for personnel documents to ensure confidentiality.

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Facilitated weekly meetings with staff, reviewed performance evaluations, and conducted

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inspections.

Researched guest complaints and processed lost and found claims.

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Formulated Excel spreadsheet for uniforms and staffing production to ensure staff represented

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the Hyatt in a professional manner.

Monitored and secured events for multiple organizations and professional sports teams.

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Manager and Customer Service Assistant 2002-2007

Wendy’s Buffalo, NY

Trained, motivated, coached, and evaluated a staff of fifteen employees to continue excellent

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service and production.

Inspected store to meet and exceed the standards and requirements of the health department.

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Superseded sales goal by 35% to reach company sales goal.

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Enhanced managerial skills by helping upper management create weekly schedule and recruit

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potential candidates.

Counted inventory, processed orders, and serviced customers.

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TECHNICAL SKILLS

Proficient in computer programs such as Microsoft Word, Excel, PowerPoint, and Outlook.

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Type 55 WPM.

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AFFILIATIONS

Dallas County Benevolence Committee

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Management Club

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Workplace Learning Training & Development

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Career Services

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Contact this candidate