Customer Service Manager
Resume:
Ambreen Gulzar
High Wycombe
Bucks
HP13 6BT
Mobile: 075******** Email: ******@*******.**.**
Date Of Birth: 19/07/1990
Personal Profile
A conscientious, adaptable, articulate individual with a keen eye for detail and can handle pressure with ease, as I
have demonstrated in all areas of my work. My organisational and planning skills are highly developed through
my responsibility in each job role and through managing my studies and personal responsibilities. I am a team
player with a diplomatic approach to communication, I am able to adapt to different roles and take on leadership
when necessary. I enjoy working to the highest professional standards to ensure development and facing
challenges is an area I excel in.
Education and Qualifications
Sept 2007 – 2008: Uxbridge College
BTEC Diploma in Business Administration – Merit Achieved
Sept 2001 – 2006: Sir William Ramsay School
GCSE’s: Gained 6 GCSE’s Grades B-C including Maths and English
Employment History
Oct 2012 – Present: Warren James Jewellers – Branch Manager
• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance
reviews, as well as providing and organising training and development
• Managing and motivating team to increase sales and ensure efficiency
• Maintaining statistical and financial records
• Ensuring compliance with health and safety legislation
• Preparing promotional materials and displays
• Promoting and marketing the business
• Maximising profitability and meeting sales targets
• Carrying out weekly stock inventories to ensure stock levels are correct
• Manage customer complaints so issues are resolved appropriately and efficiently
• Constantly review and focus the team to deliver exceptional customer service standards to every Warren
James customer
• Maintain best practice within both stock room and store office to ensure that all stock and administration
is in line with company guidelines
• Creating team awareness to ensure stock is kept organised at all times
• Adhere to company security and loss prevention procedures in order to minimise the loss to the business
• Coach and develop employees to ensure they have the knowledge and skills required to work
productively, deliver excellent service and promote the brand
Jan 2012 – Oct 2012: Jane Norman – Assistant Manager
• Managing and motivating staff to increase sales and ensure efficiency
• Recruiting, developing and retraining staff.
• Effectively merchandising store
• Ensuring all members of staff deliver good customer service at all times
• Running the store in the absence of the store manager
• Meeting the store's monthly targets and handle budgets
• Dealing with any enquiries and complaints and monitor customer service
• Assisting the store manager in the daily operations of the store
• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and
performance reviews, as well as providing or organising training and development
• Ensuring standards for quality, customer service and health and safety are met
June 2011 – March 2012: CPM - Key Accounts Customer Service Agent
• Responding promptly to customer inquiries
• Handles incoming calls or inquiries from prospective customers or clients
• Assists customers effectively by solving customer disputes
• Provides customer additional information and explain services
• Discusses products offered and ensures customer satisfaction
• Effectively communicate with customers throughout the booking process, understanding the customers’
requirements and needs
• Regular and consistent communication with all relevant departments to ensure all reservation details are
handed over in a clear and concise manner to meet and exceed customer expectations
Jan 2011 - March 2011: Biffa Customer Service Representative (Temp)
• Interacting with customers to provide information in response to inquiries about products/services and to
handle and resolve complaints.
• Advising customers on what type of service will best suit their needs
• Looking into and resolving complaints about billing and services provided
• Knowledge of products, prices, delivery time, and similar data as required by the customer
• Responding to customer requests via telephone or email
• Liaison with other departments for order completion
• Writing up order, mails, price quotations and similar data to customers
Jan 2010 – Jan 2011: House of Fraser/Warehouse – Concession Supervisor
• Responsible for the smooth running of the concession in the Managers absence
• Visually merchandising new stock
• Dealing with payroll and all other admin work
• Managing and motivating staff
• Stock control and replenishment
• Managing departmental stock loss in line with store targets and company procedures
• Coaching team members to increase their confidence and product knowledge
• Drive sales above sales plan
• Training new staff
• Presenting various promotions in a favourable and enticing manner
• Writing up area trade reports for the regional manager
Nov 07 – June 2010: Wilkinson Hardware Store – Cashier/Customer Service Assistant
• Operating cash tills.
• Dealing with customer queries.
• Stock control & replenishment.
• Providing shoppers with personal assistance (part of a scheme for shoppers who are unable to shop for
themselves).
• Providing feedback to managers on a regular basis regarding improvements within the store, solutions for
problems and general ideas.
• Team representative to liaise with management.
Hobbies and Interests
I enjoy reading immensely and enjoy a wide range of genres from classics to chick lit. I also enjoy travelling and
most recently have visited Istanbul. It is very important to me to keep up to date with current events. I am a big
and constantly disappointed supporter of the Pakistan cricket team.
References
Available upon request.
Contact this candidate