Customer Service High School

NICOLETTE FLETCHER

**** ** **** ********** **,***13

954-***-****

**********@*****.***

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Profile Initiative, reliability, stress tolerance, customer-service orientation.

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1. Possess basic computer skills.

2. Excellent learning skills, quick to learn and adapt.

3. Professional specking voice able to work in fast paced

environments.

4. Excellent Organizational Skills

5. Quick learner of new software applications

6. Word processing – Ability to type 30 words per minute

Macy’s, Plantation, FL 2013- 2014

Employment

Leyla Hernandez,954-***-****

Seasonal Sales Associate

• Greeted customers and determined their needs and wants

Discussed type, quality and number of merchandise

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required for purchase

• Recommended merchandise based on individual

requirements

• Advised customers on utilization and care of

merchandise

• Explained the use and advantage of merchandise to

customers

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly

seeking new ways to improve customer service.

Quality Service Financing, Lauderdale Lakes, FL 2012- 2013

Malinda Johnson,954-***-****

Secretary/ Personal Assistant

1. Answered the telephone and represented the

company in a professional and businesslike manner

2. Maintained office scheduling and event calendars.

3. Composed, typed, and distributed meeting agendas

and minutes, routine correspondences and reports.

4. Set up and handled incoming mail and office filing

systems.

5. Collected and coordinated the flow of internal and

external information.

SUNED HIGH SCHOOL, Oakland, FL 2013

Education

HIGH SCHOOL DIPOLMA

References Furnished Upon Request

Contact this candidate