MARK HEFLEY

PROFILE

A highly experienced manager who understands deadlines and delivers top

quality, cutting-edge products, on time and on budget. Innovative and

passionate about providing broadcast quality services within a corporate

environment.

PROFESSIONAL EXPERIENCE

WILLIAMS LEA/UBS, LONDON, UK 2011 -

2013

Digital Account Manager for Williams Lea, a global outsourcing branch of

Deutsche Post, providing on-site account management for UBS investment bank

in London.

. Account management including full P&L responsibility

. Recovered losses of $30k during first 3 months bringing account back

into profit for first time in over 2 years

. Personnel management - doubling size of studio in first 6 months

. Studio management including $200k of broadcast video equipment

REED BUSINESS INFORMATION, LONDON, UK 1996 -

2010

Studio Manager for RBI UK, a division of Reed Elsevier plc, a multinational

FTSE 100 company, and Europe's largest business-to-business media company,

providing video and audio services for RBI's portfolio of over 100

magazines and websites - including New Scientist, Computer Weekly,

Totaljobs.com, Farmers Weekly, Flight International and Estates Gazette.

. Responsible for all aspects of day to day operation of in-house video

recording studio, including management of permanent and freelance

personnel

. Liaised directly with CEO, Board members, Publishers, Editors,

Marketing and Sales

. Performed recording, editing and streaming video services

. Produced post-production videos for a wide range of events including

webinars, exhibitions, online tutorials and live events

. Launched RBI TV - a weekly news round-up for all staff via company

intranet

PRONET: Houston, TX 1991 -

1995

. Responsible for daily operation of state-wide paging network

. Maintained three paging and two voicemail systems

. Performed dispatcher duties for all field engineers

. Performed field repairs on all transmitters and hub equipment

U.S. NAVY 1980 -

1990

Radioman First Class, Submarine Service

. Communications Division Controller, responsible for telecommunications

decisions onboard three submarines and one UK shore station

. As a senior enlisted non-commissioned officer, responsible for

maintaining highest-level top secret communications with direct

liaison to Commanding Officer

. Considerable international experience

EDUCATION & TRAINING

DEER PARK HIGH SCHOOL, DEER PARK, TX Graduated

- 1979

. Two years extensive and comprehensive Naval training in electronics

. Completed numerous technical and management training courses in the

Navy, ProNet and RBI

MILITARY SERVICE

CAREER OBJECTIVE

Seeking employment in the telecommunication or computer fields as an

operator and/or technician.

QUALIFICATIONS SUMMARY

Resourceful and knowledgeable in the operation, maintenance and

repair of electronic communications equipment. Background includes ten

years of experience in the operation and repair of special purpose

computers; proficiency in training and supervising personnel on same;

and particularly adept at accomplishing equipment and system

configuration to maximize efficiency.

MILITARY SERVICE

U.S. Navy, Submarine Service (Nuclear)

September 1980 - February 1991 Honorable discharge

EDUCATION

Civilian:

Deer Park High School, graduated 1979

Military:

Radioman "A" School (8 wks), l2/80

Basic Electricity & Electronics (10 wks), 3/81

Submarine Electronics Technician Training (24 wks), 12/81

Submarine Communications Equipment Maintenance (15 wks), 4/82

Graduated top of class

AN/WRR-7 Verdin Communications System (6 wks), 11/85

AN/BRT-2 Required Refresher (2 wks), 12/85

AN/BRT-2 Required Refresher (2 wks), 2/90

CERTIFICATIONS

High School Diploma, 1979

FCC Restricted Radiotelephone Operator's Permit, 11/81

AWARDS/ACHIEVEMENTS

2 Sea Service Ribbons, 2 Good Conduct Medals, 2 Overseas Service

Ribbons, Battle Efficiency Medal, Arctic Service Ribbon, and 2 Letters

of Commendation. Top Secret clearance.

SUPERVISORY SCHOOLS

Leadership & Management Education Training (2 wks), 7/89

Communications Supervisor Course (8 wks), 8/89

EQUIPMENT

NEC's: 23MZ & 23EA

AN/BRT-2 HF Transmitter (Solid State)

R-l051 HF Receiver (So1id State)

AN/WRR-7 (VERDIN) VLF Receiver System (Digital)

TSEC/KG-30 Family (Crypto)

AN/WRR-3 LF Receiver (Analog)

ANTENNAS VLF through UHF & associated equipment

MULTICOUPLERS & PATCH PANELS (various)

WORK EXPERIENCE

Radioman First Class (RMl) (SS), USS GREENLING (SSN-614) 1989 to 1991

Served as Leading Petty Officer. Operated, maintained and performed

troubleshooting and repairs on all above listed equipment. Trained and

supervised five operators and technicians on same. Provided Ship's Force

support for three major system installations. Participated in major South

American deployment liaising as senior enlisted Radioman with numerous

foreign navies.

RMl(SS), COMSUBLANT REP NORTHWOOD, U.K. 1987 to 1989

Operated Autodin, Autovon, Secure Voice and Order Wire Circuits. Provided

liaison services between US, UK and French submarine forces. Served as

Leading Petty Officer for nine personnel.

Radioman Second Class (RM2) (SS), USS PLUNGER (SSN-595) 1986

Temporary assignment to act as leading petty officer of Radio division

during WestPac deployment.

RM2(SS), USS HADDOCK (SSN-621) 1984 to 1986

Operated, maintained and performed troubleshooting and repairs on all above

listed equipment. Trained and supervised five operators and technicians on

same. Provided training and supervision on various teletype circuits.

Identified, requisitioned, received and installed repair parts. Supervised

removal, reinstallation and testing/troubleshooting of equipment during

major overhaul.

RM2(SS), USS SEADRAGON (SSN-584) 1982 to 1984

Operated, maintained and performed troubleshooting and repairs on all above

listed equipment, with the exception of Verdin System (operation only).

Trained and supervised two operators on same. Operated and provided

training and supervision on various teletype circuits. Identified,

requisitioned, received and installed repair parts. Served as Leading Petty

Officer for a department and supervised removal of equipment during

decommissioning. Participated in numerous overseas deployments including

WestPac.

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