Customer Service Quality Assurance, logistics

Christina D. Torrence 404-***-**** acd8ns@r.postjobfree.com

Transportation & Logistics Management

I have over 3 years’ experience in transportation logistics of sensitive/classified government material. I am an experienced

manager/supervisor with a strong background in organizing large-scale movement operations with TOC (Technical Operation Center)

BCS3 (Battle Command Sustainment Support System) MCT (Movement Control Team) and A/DACG (Arrival/Departure Airfield

Control Group) MHE (Materials Handling Equipment) offices. I am trained and highly proficient in public speaking, data entry,

leadership, customer service, Microsoft Office programs and other government systems. Energetic, confident in interactions with

individuals on the highest level and I have an active Secret Clearance.

Professional Experiences

Movement Control Transportation Foreman

July, 2009 – November, 2012 (End of Contract)

DynCorp International, FT. Worth, TX BCS3, MCB: Kuwait, (Support-Iraq, Afghanistan)

In support of the CECOM (Communication and Electronic Command) RESET missions in Kuwait, Iraq and Afghanistan, I was

responsible in overseeing the movement (preparation, shipment and tracking) of CECOM materials. I made certain that proper

accountability and disposition of equipment was in accordance to all applicable Government regulations and CECOM directed

guidance. I reviewed all supply and transportation documentation TCMDs (Transportation Control Movement Documents -

DD1387); Military Shipping Labels (DD1149), MROs (Material Request Orders) (1384-1A), US Army hand receipts and shortage

annex (DA2062) were correct ((Quality Assurance (QA)). I coordinated all shipping requirements for Transportation Movement

Requests (TMR). I reviewed customs documentation and inspections were performed in accordance with U.S. Customs regulations.

I wrote RFID (Radio Frequency Identification Device) tags and track shipped cargo via FedEx, DHL, UPS, GDSS, (GLOBAL

DECISION SUPPORT SYSTEM), ITARS (Intra-Theater Airlift Request System), SMS (Single Mobility System) GLOBAL

TRANSPORTATION NETWORK (GTN) CONVERGENCE (IGC). I was responsible for the overall management of the flow of

resources between the point of origin and the point of destination in order to meet mission requirements. I developed Standard

Operating Procedures (SOP) and established work schedules that assisted mission readiness. I trained personnel on procedures for

submitting and tracking Transportation Movement Requests (TMR), GDSS and Matrix. Coordinating and executing movement of

multi thousands pieces of equipment and thousands of solders by air. I conducted container management at SPOD (Sea Port of

Debarkation) using RFID Management (Radio Frequency Identification). I kept documentation and controlled all containers for

CONUS/ OCONUS movements from SPOD with IBS (Integrated Booking System) CMM (Container Management Module).

Verified TMR (Movement Transportation Request) information is accurate and submitted to MCB (Movement Transportation

Battalion). Before movement begins, I conducted convoy and safety briefings to ensure all movement within the yard are to SOP

(Standard Operating Procedures) standards with the mission being completed safely. Helped control the flow of deploying and

redeploying equipment by maintaining accountability and in- transit visibility. Supervised loading and off loaded cargo and verified

shortage or damages before carrier or convoy left the Central Receiving Shipping Point Yard. I helped developed logistical plans,

policies and procedures to provide support for supplies, transportation, maintenance, and service air and ground. Processed and

tracked all class supply with Microsoft Word, Excel, Power Point, and Outlook. Maintained documentation for any accountability for

loss, damaged, destroyed property and helped investigate and review to determine if it was personal neglect during inspection. I

dispatched and supervised one or more groups of drivers. I ensured 100% on-time service by monitoring driver progress. I managed

service of all equipment.

Selected Contributions: I have implemented current tracking systems and procedures that have provided the client with near real time

tracking ability and expedited delivery dates. I am trained and proficient with MS Office 2010 (Word, Excel, PowerPoint, Outlook

and Access). I am also familiar with GATES (Global Air Transportation Execution System) ICODES (The Integrated Computerized

Deployment System) and programs. I was involved with material handling, production, packaging, inventory, and transportation. I

have maintained open lines of communications with international team members of Iraq and Kuwait while coordinating with host

governments and personnel from other varies cultures. I conducted container management at SPOD (Sea Port of Debarkation) using

RFID Management (Radio Frequency Identification). Skillfully communicated with foreign country nationals with respect for global

and culture-specific customs. I hold a secret clearance that would allow me to handle special mission needs if required.

Skill Set: Transportation Logistics, Container Management, International Shipping, International Customs Procedures, Land and Air

Transport, Warehousing, Supply Management, Transportation Security, Sensitive and Classified Information, Tracking and

Reporting, Cargo Inspections, Shipping Requirements, Data Entry, Quality Assurance, Customer Service.

Transportation Coordinator

May, 2009- July, 2009 (Job Promotion)

DynCorp International, FT. Worth, TX

I trained personnel on procedures for submitting and tracking Transportation Movement Requests (TMR), ITARS and AMR’s.

Developed and implemented movement Standard Operating Procedures (SOP) for our organization in Afghanistan. I monitored the

movement of all cargo ships in World Port System (WPS). I tracked cargo and booked Passengers in the Global Air Transportation

Execution System (Gates, TC-AIMS). I was responsible for the coordination of shipping, receiving, distribution and tracking of all

equipment throughout Afghanistan. Coordinating and executing movement of 20,000 pieces of equipment and thousands of solders

by air. Entered all inventoried containers into the Integrated Booking System/ Container Management Module (IBS/ CMM) In

Christina D. Torrence 404-***-**** acd8ns@r.postjobfree.com

prepared transportation m ovements documents and related forms for the type of shipment and mode of travel.

Afghanistan. I

Performed office duties such as posting regulations, files maintenance and routine office correspondence.

I maintained

communication with the transport services, shippers, receivers, and if applicable Host Nation movement control agencies. Submitted

Perform office

Air Movement Request (AMR) through Fixed Wing and Rotary Wing.

duties such as posting regulations, files maintenance and routine office correspondence.

Requested and coordinates transport

capabilities to meet a movement mission, marks and labels cargo and freight shipments in accordance with regulatory

requirements. Documents and inventories freight, cargo and material. Worked closely with customers to ensure desired

movement objectives, priorities and schedules are met and communicated to management.

Selected Contributions

I have skillfully communicated with foreign country nationals with respect for global and culture-specific customs. I am very

capable of tracking and monitoring movement of equipment and passengers throughout the theater. I am able to use many

government programs to handle the movement of supplies and passengers (GATES, IBS and TC-AIMS).

Skill Set: Transportation Logistics, Container Management, International Shipping, International Customs Procedures, Land and Air

Transport, Warehousing, Supply Management, Transportation Security, Sensitive and Classified Information, Tracking and

Reporting, Cargo Inspections, Shipping Requirements, Data Entry, Quality Assurance, Customer Service. TC- AIMS

Container Management

February, 2009- May, 2009(End of Contract)

KBR, Houston, TX

I coordinated Transportation Movement Request (TMR) with the origin and destination Movement Control Team. I Ensured

Container information was input into an automated Army Container Asset Management System (ACAMS). Helped control the flow

of deploying and redeploying equipment by maintaining accountability and in- transit visibility. Off loaded cargo and verified

shortage or damages before carrier left the Central Receiving Shipping Point Yard. I assisted as the Container Management for our

organization. I received consolidated and expedited the shipments of equipment for our company.

Selected Contributions: I communicated issues of concern and to ensure objectives, priorities and schedules are met. Conducted

container management at SPOD (Sea Port of Debarkation) using RFID Management (Radio Frequency Identification).

Communicated with foreign country nationals with respect for global and culture-specific customs.

Skill Set: Liaison Officer, Customer Service, Logistics, International Cargo, Land and Air Transportation, Supply Management,

Shipping Requirements, Transportation Security, Sensitive and Classified Information, Customer Service, Tracking and Reporting,

Inspections, Transportation Logistics, International Shipping, Land and Air Transport, Warehousing.

Assistant Youth Sports Director

January, 2005 – December, 2008

FT. Sill Child and Youth Services, FT. Sill, OK

I have over 3 yrs of coordinating the overall planning, scheduling and implementation of youth team sports programs. I handled

large financial transactions. I was the liaison between the government and the civilian community. I participated in selection of staff,

evaluated players and assigns to teams. I conducted staff training and emergency procedure. I initiated staff and/or patron disciplinary

procedures as appropriate. I provided communication to and from office, staff, participants and parents. Assigned times and

locations for each team practice and game Supervised, evaluated, and scheduled coaches, assistant coaches and officials.

Requisitioned required materials, supplies and equipment and arrange for delivery to sites.

Skill Set: Management, Recruit, Customer Service, Coaching, Finance, Money Transaction.

Teacher Assistant

August, 2004 – December, 2004

FT. Sill Public School, FT. Sill, OK

I developed and taught age-related curriculum in all core classes. I prepared lesson plans and provided one-on-one tutoring. Prepared

documents and distributed orders. I communicated orally and in writing with parents and teachers.

Skill Set: Teaching, Security, Communication, Planning and Oral Skills

EDUCATION:

Cameron University, Masters of Education, Lawton OK 2008

Georgia Southern University, Bachelor of Education, Statesboro, GA 2003

Emanuel County Institute, High School Diploma, Twin City, GA 1997

TRAINING:

Integrated Booking System Container Management Module (IBS CMM) - Kuwait 2009

RFID Management (Radio Frequency Identification) – Kuwait 2009

Christina D. Torrence 404-***-**** acd8ns@r.postjobfree.com

TC-AIMS- Kuwait-2009

GATES-2009

SMS-2009

Active Secret Clearance

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