Administrative Assistant Customer Service

Valerie Sanders

Administrative Assistant

White Plains, NY

acd8kk@r.postjobfree.com - 914-***-****

To obtain employment with a company that offers growth potential where my diversified abilities and positive

attitude will be a contribution.

WORK EXPERIENCE

Administrative Assistant

Pro Bono Partnership, Inc - Fairfield, NY - March 2005 to July 2013

Provide administrative support to attorneys in the New York, Fairfield County program, and New Jersey/

Hartford offices

• Respond to information inquiries from nonprofits and individuals

• Prepared request for legal assistance application

• Data entry of new clients, nonprofits, corporations and foundations

• Maintain client files, fax and letter chron

• Schedule client/attorney screening meetings

• Follow-up with client and attorney regarding status of matter via phone emails

• Calculate attorney billing hours and staff expenses

• Maintain office supplies

• Handle prisoner correspondence to prisoners and/or Prisoner Legal Services

• Handle CLE correspondence/saving and tracking completed certificates

• Copying and preparation of materials for volunteer outreach and volunteer opportunities

• Prepare retainer, rejection and closing letters

• Create and maintain spreadsheet for client matter number

• Allocation of volunteer opportunities request

Administrative Assistant/Customer Service Representative

Drexel Heritage - September 2004 to January 2005

Temp)

• Monitor order status and delivery time frame

• Expedite credit applications

• Inventory and invoice maintenance

• Prepare and tallow-up on service and return authorizations

• Assign lot locations for floor samples

• Data Entry, create and organize customer files

• Advise customers on promotional financing

• Perform accounts payable and receivable functions

• Prepare and maintain lot tickets for delivery

• UPS tracking and front desk reception

Administrative Assistant/ Financial Aid Analyst

Pace University School of Law - May 1999 to September 2003

Coordinate tracking and completion of promissory notes

• Advise students of the amount and conditions of their financial aid, assist students in completing FAFSA

application for student aid and resolving federal edits

• Manage federal loan state; and verification material regarding proof of citizenship. Provide, track and maintain

entrance and exit counseling documentation

• Data entry of staff scholarships, evaluate over-awards, credit load changes, loan defaults and send follow-

up correspondence to students

• Monitor and maintain student financial aid loan history for grad and law students

• Interview, hire and supervise up to four student assistants. Coordinate time-sheet completion and transmittal

for students participating in off campus work-study program, process on-line private loans, consortium

agreements and worksheet imaging

• Responsible for storage and shredding of graduate confidential records

• Implement and coordinate annual Financial Aid Conferences, preparation and typing of form letters

• Research and compile financial aid information to include with financial aid award packages mailed to

accepted students

City of White Plains Department of Planning Secretary /Planner Assistant

- October 1997 to May 1999

Customer service, typing, phones, filing and distribution of daily mail

• Create spreadsheet for survey analysis

• Data entry for city study area, general office support duties

John Jcry Legal Services Legal Clinic Secretary

Pace University School of Law - May 1997 to May 1999

Transcribing, phones, faxing and periodical maintenance, reprographics, research, filing, mail, referral intake,

data entry, typing and prepare legal clinic evaluation forms

• Prepare yearly rules, regulation and litigation techniques binder for students accepted into legal clinic

EDUCATION

Associate of Science in Office Technology

Pace University - White Plains, NY

May 1997

ADDITIONAL INFORMATION

Computer Skills MS Office, all applications

Legal Files

MS Outlook

Access

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