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Customer Service Sales

Location:
Oak Creek, WI
Posted:
May 21, 2014

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Resume:

APRIL M. ROSZAK

Milwaukee, WI

Home: 414-***-****

BACKGROUND SUMMARY

With numerous years of experience in Accounting, Credit, Collections, and

Account Management. I am currently responsible for the Collection of

Corporate Accounting, Accounts Receivable. Previously liable for the

Collection of

Corporate Accounts, Accounts Receivable, Credit Approvals, Credit

Investigations, Credit Approvals, Mortgage Accounts, and Delinquent

Consumer Loans. Obtained a working of Collection Procedures, Banking

Procedures,

Insurance and Cash Applications Functions. My experience also includes

Payables, Purchase Orders, General Ledger,

Check Procedures, and Data Entry Skills.

EDUCATION HISTORY

BRYANT AND STRATTON ONLINE COLLEGE., Buffelo, N.Y.

2012 to 2015

WAUKESHA AREA TECHINICAL COLLEGE., Pewaukee, Wisconsin

2000 to 2002

AMERICAN COLLECTION ASSOCIATION (Collection & Skip tracing)., Madison, WI

1980

EMPLOYMENT HISTORY

JOHNSON CONTROLS INC., Milwaukee, WI

2006 to

Building Efficiency/Power Solutions/Automotive Experience.

Accounting

Responsibilities:

. Telephone Accounts Receivable Collections (Including Medicaid

Billing Experience).

. Responsible for Posting and Resolving Payments Deductions and

Discrepancies.

. Performed Billing and Invoicing.

. Prepare Accounts Receivable and Sales Reconciliation.

. Liable for Cash Application in addition to Posting Credits

and Debits.

. Resolve Posting Issues as with Misapplied payments.

. Liable for Journal and General Entries.

. Responsible for General Ledger Posting.

. Assist Accountant in Locating General Ledger Errors.

. Performed Account Analysis.

. Credit/Collection Staff training.

. Excellent Customer Service Skills and Relationship Skills

with Sales Manages and Sales Department.

. Processes Refunds and Reverse Services Charges.

. Liable for Month End, and Monitoring Aging.

. Resolve Denials, Pending Claims, and Re-Bills.

. Analytical and Problem Resolution Skills.

DRS. POWER & CONTROL TECHOLOGIES INC., Milwaukee, WI

2005 to 2006

National Defense Contractor (Security Equipment).

Associate Accountant

Responsibilities:

. Responsible for Telephone Collections.

. Negotiate Payment Arrangements.

. Resolved Postings and Unapplied Cash Issues.

. Maintain Excellent Customer Services Relations.

. Investigate and Resolve all Debits, Credits, Customer

Payments, Deductions.

. Resolve Problems Concerning Past due Credit/Invoices and

Credit Memos.

. Responsible for Maintaining Customer Information and

Documentation.

. Performed Cash Posting, and Bank Deposits.

. Responsible for the Release of Orders on Credit Hold,

. Analyze and Approve Credit Memo Requests.

. Maintain General Ledger Entries.

. Obtain, Approve, and Investigate Credit Limit Requests.

. Reconcile Receivables and Sales for Month End.

. Forecast Receivables.

. Analyze and Approve Expense Reports.

. Sox Experience, Month End Closing, and Management Reporting.

. Prepare and Disperse Check Run.

. Develop and Maintain Excellent Rapport will Sales and

Customer Service Staff.

INLAND DDA., Butler, WI

2004 to 2005

Diesel Engines and Generators.

Collections/Assistant Manager

Responsibilities:

. Managed Accounts Receivable Telephone Database.

. Negotiate Payment Arrangements.

. Prepare Collection Letters.

. Evaluate and Release Credit Hold Orders.

. Responsible for Cash Posting and Unapplied Cash.

. Investigative and Resolve Credits, Debits, Customer

Payments, and Discrepancies.

. Evaluate and Open New Credit Applications.

. Accountable for Month End Closing and Reporting Procedures.

. Liable for Account Auditing.

. Referral of Accounts to Collection Agencies and Legal

Action.

. Handled Bankruptcy Accounts.

. Liable for the Development of Credit/Collection Staff and

Customer Service Staff.

. Maintain and Update all Customer Information in Credit and

Customer Service.

WALMART #5668., Milwaukee, WI ROBERT HALF INTERNATIONAL INC., Milwaukee,

WI Late 80's to Current

Temperaory and Part Time Employment

. Credit/Collection/Accounts Receivables at Zeller Box Inc.,

and Great Lakes Valvoline.

MESSER EUCTECTIC., Menomonee Falls, WI

2001 to 2003

World wide Welding Company

Credit Analyst

Responsibilities:

. Managed Accounts Receivable database via Telephone

Collections.

. Investigation and Re solved all debits, Customer Payment,

Deductions, and Discrepancies.

. Evaluate and Approval New Credit Applications.

. Responsible for the Correction of Posting Errors.

. Negotiate Payment Arrangements.

. Liable to Release Credit Hold Orders

. Referred and Prepared Accounts for Collection Agencies and

Legal Action.

MERCK/MEDCO, PROVANTAGE DIVISION., Pewaukee, WI

1998 to 2001

Nationwide Prescription Management Company

Accounts Receivable Coordinator

Responsibilities:

. Managed 800-1000 Accounts in a Telephone Collection

database.

. Negotiate Payment Arrangements.

. Responsible for Cash Posting, Group Adjustments including

Service Charges.

. Issue Collection Letters for 30, 60, 90, and 120 day

Accounts.

. Refer and Prepare Accounts for Collection Agencies.

. Proposed Unique Billing System for Major Account.

. Performed Customer Service Problem Resolution.

. Cash Coding and Application.

. Billing, Research Denials, Pending Claims, Re-Bills.

. Negotiate Partial Pays and Account Analysis.

ACCOMPLISHMENTS

. Successfully Reduce Delinquency in database by 80%.

(ProVantage/Merck)

. Commended by Director for the Creation of a New Billing

Process or a Major Client. (ProVantage/Merck)

. Acknowledge by Two Performance Awards. (ProVantage/Merck)

. Collected 17 Million with in a 30 day period. (DRS. Power

and Control Technologies)

. Delinquency Reduction to 1.4%, and reduction of DSO by

6.5 days. Commended by President for the lowest

delinquency. (Mail Advertising, Inland DDA,

ProVantage/Merck, DRS Power and Control Supply).

Delinquency Reduction to

1.4%. and 6.5 DSO. Commended by President for Lowest

Delinquency. ((Mail

advertising, Inland DDA., ProVantage/Merck, DRS Power and

Control Supply Inc,).



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