Customer Service High School

Mary Axelsen

*** ******* ****** ****: 207-***-****

Limington, ME 04049 ********@*****.***

Career Overview

Committed and motivated Professional with exceptional administrative, customer service and decision

making skills. 19 years of strong work ethic, professional demeanor and great initiative.

Skill Summary

Vendor/Client Relations Microsoft Word

Database Creating & Maintaining Microsoft Excel

Time Management Access

Detail Oriented Administrative Support

Phone Etiquette Email

Schedule Maintainance Customer Service

Experience

Price and Promotional Analyst - Delhaize America - 08/2011-02/2013

Selected items for the Salesplan team to review for the weekly flyer. Maintained database for the Salesplan

team and proofed the ad on a weekly basis for 7 Banners. Reviewed and recommended retails after cost

negotiations and competitor analysis. Ran reports and created spreadsheets to show savings and margin

gain/loss. Maintained retails and margin to meet quarterly targets. Implemented processes to better achieve

company goals.

Pricing Analyst Assistant - Hannaford Bros. - 12/2008-08/2011

Assisted the Pricing Analyst with daily and weekly price changes. Distributed mail and maintained emails.

Kept up with the Salesplan database to ensure items for the weekly flyer were accurate. I was the liaison

between vendor and retail ensuring DSD deliveries were made and receive correctly. Successfully trained

peers in office systems and databases, policies and procedures while focusing on minimizing errors and

generating superior results.

Loaned Executive - United Way - 08/2010-11/2010

Solicited and met with various companies and organizations to plan campaign events. Presented material and

explained the aspects of the how the United Way works. Worked with non-profit agencies in learning how

the campaign benefits them and our community.

Pharmacy Receivables Clerk - Hannaford Bros. - 01/2008-12/2008

Data entry, check reconciliation, and entered checks into Peoplesoft program. Researched short pays from

insurance companies.

Pricing Coordinator - Interstate Brands Corporation - 09/1994-11/2007

Worked with a team of 10 Salespeople to implement pricing for customers. Read and negotiated school and

Government contracts to ensure cost were implemented and maintained. Audited and researched payment

issues from customers to ensure proper payment was made. Supervised accounting to ensure check and

payment reconciliation was completed per SOX regulations.

Education

Bonny Eagle High School - Diploma - 1990-1994

Personal Achievements

I have been the President of the Limington Youth League for last 5 years. Also, I am currently the

Coordinator of the Hannaford Associates Annual United Way Craft Fair and Co-Chair for the Annual Horne

Pond Ice Fishing Derby. I recently became the Co-Chair for the Susan G. Komen Sales tent for the Portland

location.

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