Customer Service Manager
Resume:
Stacey Harris
Edmonton, AB, T6K 3Z6
To Whom It May Concern;
I am writing in response to your posting for the Campaign Development Team position with Talon
Marketing. It would be a pleasure to meet with you so that we could discuss how my abilities fit your
needs. My experience in different communication roles has prepared me well to contribute significantly to
your organization. Having had considerable experience in creating and implementing communication
strategies and developing internal communication solutions in different environments, I am confident that
I am the perfect candidate for this job.
As you’ll see from the enclosed resume, I have worked in the marketing field for the past 10 years and am
well versed media relations, client communications, special events, and office skills to the table.
With my experience as an Operations Support Manager I am skilled in building and strengthening
connections both internally and externally as well as taking on a leadership role. My resume
(enclosed) speaks volumes for what I have to offer being part of a dynamic team.
I am looking forward to the prospect to leverage my capabilities and convinced that it will be mutually
beneficial for us to meet. Please feel free to contact me at 780-***-**** at earliest convenience and
we can schedule an appointment. Thank you for your time and consideration in this regard.
Sincerely,
Stacey Harris
Stacey Harris Unit 127 2703 79th Street
Edmonton, AB T6E 4T5
acd8gc@r.postjobfree.com
Objective: To work in a challenging environment that will best use my communication skills while allowing me
to contribute to the continued growth and success of the organization.
Skills
• Working knowledge of Microsoft Office (Word, Excel and PowerPoint), Adobe Photoshop, Internet
Explorer, Wide Orbit, EZ Edit, Maestro, Burli, and Inscriber;
• Strong level of customer and client satisfaction;
• Execution of marketing campaigns;
Experience
Operations Support Manager/Corporate Cafe Manager
Second Cup May 2013 - Present
• Manage a staff of 12-15 employees.
• Create schedules, order product, managerial duties
• Monitor daily revenue and expenses.
• Monitor area cafés to ensure Second Cup policies and procedures are being enforced.
• Work with employees and franchise partners to ensure company standards are met.
• Plan and execute sales plans to increase weekly profits.
Creative Writer /Promotions Coordinator
Corus Entertainment, Edmonton, AB July 2005–May 2013
• Plan, create and execute effective marketing campaigns through radio.
• Develop, manage and schedule marketing campaigns for a large account list including The Edmonton
Oilers, Live Nation and The City of Edmonton.
• Assist in creating promotional campaigns.
• Organize events including trade shows, community events, and football games.
• Work closely with clients and other departments to complete assignments effectively and efficiently.
• Manage and organize promotional prizes.
Stacey Harris
• Liaison between clients, production, listeners and on-air personalities.
• Research and analyze client’s needs.
• Tight deadlines.
• Manage emails, phone calls and listener questions.
Shift Supervisor
Starbucks, Edmonton, AB August 2008–Dec 2009
• Managed inventory daily.
• Provided excellent customer service along with product knowledge.
• Managed approximately 15 employees including conflicts, breaks and on floor.
• Opening and closing of the store.
• Managed cash and deposits.
• Attended monthly meetings.
Creative Writer /Producer
Dougall Media, Thunder Bay, ON January 2003-July 2005
• Wrote and managed effective, creative marketing campaigns for a large list of television and radio clients.
• Coordinated shoots including talent, location, scripts, and other details.
• Worked closely with clients and other departments to complete assignments.
• Tight deadlines.
Education & Qualifications
Advertising/Integrated Marketing Communications Diploma
St. Lawrence College, Kingston, ON September 2000-April 2003
Community Involvement
• Co-chair of Corus Edmonton United Way Committee: 2006-2010.
• Co-creator of “CISN in the Kitchen”; a cookbook created to raise funds for the United Way.
• Fundraising Chair of Canadian Cancer Society Thunder Bay Region: 2003-2005
• Co-Marketing Coordinator for CCS’s Relay for Life Event: 2004.
References
• Available on Request.
Contact this candidate