Customer Service Manager

SANTOSH PENUMATSA

**** ********* ******, **** ****, 38A Avenue, Edmonton, AB

Email: ******@*****.*** Cell: 780-***-****

Objective:

Business management (International Business) post graduate with the term GPA 2.4 seeking a position as

an entry level position at your company.

Accomplishments:

Managed a department of 15 people in all the jobs I have done so far.

My project was selected as third best in my masters program.

Awarded best employee for two years (2008, 2009) in a row.

Experience:

Inventory Manager/Assistant Manager

October 2012 - April 2014

Mt Everest Restaurant, Toronto

Maintained the inventory stock levels and train new employees and schedule shifts.

Responsible for the health and safety regulations at the firm.

Generated checks and received the payments and using the POS(Point of Sales)

Handled all the customer enquiries, complaints and received the customer orders for take-out and

deliveries.

Managed 100-150 customers everyday on a regular basis.

Administrative Assistant

January 2012 - December 2013

Mercury Tax and Accounting

Completed my internship as a junior bookkeeper at the firm.

Helped the supervisor with the accounting, auditing and documentation of the clients.

Responded to the confidential concerns and enquires of the clients professionally.

Maintained and updated the database of the clients and responsible for the documentation .

Managed 40 clients on average everyday during the tax season and helped during CRA Audits.

Customer Service Representative

April 2007- May 2009

ICICI Lombard Insurance (Inbound)

Performed all the general duties which include the answering the customer enquiries and

complaints and solve the issues ASAP.

Completed the targets, deadlines on-time. Assisting my group with their problems and issues.

Explained the new policies and the benefits to the customer in detail, so that they never look for

something new from the other companies.

Awarded the best employee two times (2008-2009) in a row.

Site manager

September 2010 – July 2011

Guru Raghavendra Mining Company

Maintained the accounts and follow the market trend for the price change.

Responsible for the safety and the security of employees working for our company.

Processed the invoice and received the checks for the company. Paying salaries and for expenses.

Handled the equipment proposals and disposals, ordering new machinery and broken parts and

damaged machinery repairs.

Education:

Masters in computer science, 2010

Osmania University, Hyderabad, India

Business Management Post Graduation (International Business) 2014

Lambton College, Toronto, Ontario

Bachelors in Computer science, 2007

Andhra University, A.P, India

Areas of Expertise:

Leadership skills, hard worker, Time management, self-motivated

Basic Accounting, MS office, IT skills

Contact this candidate