Customer Service Manager

508-***-**** Cell

727-***-**** Home

Mary Hovagimian

Objective To secure a position in an office environment where

I can utilize my skills and have room for

advancement

Summary of Recognition of the importance of always keeping

qualifications excellent customer service. Knowledge of

computers. To follow a loan and bring to close in

an accurate and timely manner. The understanding

of the importance of verifying any and all

information in all files due to the fact there

could be fraud. I am someone who loves and

generates energy by dealing with people.

Experience

December 2010-October 2013 Bank of America Taunton

Ma

Loan Processor (Home Service Specialist)

Credit signing authority to approve loans with

automated decisioning

Maintain high level of customer service

Review income/asset and all documentation for

completeness

Clearing conditions

Resolve appraisal disputes

January 2009 - November 2010 Edelheit &

Associates, PC

Paralegal

Request FC Deed (both clients Chase/FNMA) from

local closer/FC Attorney

Review FC Deed to ensure recorded correctly

Prepared Deed to buyer and send to client

Receive P&S contract

Review to ensure accuracy in completion

Send to agent and local closer

Upload to system

Note the system

During the months of January - June of 09 this

time was with a Temp Agency and then was hired on

to their payroll in June

July 2006 - October 2007 IndyMac Bank Braintree, Ma

Customer Account Manager

Received file from underwriter with approval

Fax to broker and follow up with a phone call

Collect conditions from broker.

Send out fee sheets

Input information to the system

Scheduled loan to close

Pass file to closer.

August 2005 - January 2006 Law Office of Robert E

Kelley Braintree

Paralegal

Prepare HUD for closing.

Prepare title commitment

Prepare closing protection letter.

Prepare deeds

Schedule closing

Conduct closing

Review title V report for completeness

Assist office manager on all daily duties

October 2002 August 2005 Washington Mutual Quincy,

Ma

Senior Loan Coordinator

Received file from underwriter with approval

Fax to broker and follow up with a phone call

Collect conditions from broker.

Validate approved files (RLA $1 mil)

Scheduled loan to close

Pass file to closer.

January 2001-August 2002 Long Beach Mortgage

Hingham, Ma

Account Manager

Received file from underwriter with approval or

denial .

Fax out to broker and sales rep and follow up with

a phone call.

Collect conditions from broker and attorney.

Send out fee sheets

Input information to the system

Print out documents and send to attorney to close

Follow up on file to be sure the loan closed

Pass file to the funder

April 1998-December 2000 RAH Federal Credit Union

Randolph, Ma

Loan Officer

Auto, Collateral, Personal, Retirement and Home

Equity

Completed loan application with borrower.

Received paystubs

Pulled credit report

Analyzed debt ratios for qualification

Gave approval or denial

Monthly reports to the board of directors

Collection

Pulled delinquency report.

Made contact with borrower to schedule repayment

Monthly reports to the board of directors.

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