Customer Service Supply Chain
Resume:
Danny Beltrán Santiago, MSIL
PO Box 362812
*********@*****.***
San Juan, PR 00936
************@*******.***
SUM MARY OF QUAL I F ICAT IO NS
Diversified S upply Chain M anager w ith 10+ years of experience in the m anagement,
p urchasing/procurement, logistics, distribution, warehousing, customer service, operations, production
control, project management, inventory control management and negotiation f ields. Extensive experience
supervising personnel. Ability to work under pressure, takes initiative in job related duties, prioritize tasks and
develop plans to implement solution. Excellent interpersonal, leadership and strong decision making skills. Bilingual
i n English and Spanish
HACCP (Hazard Analysis and Critical Control
Point) certification
Lean Six Sigma Green Belt
ISO 22000 t rained (Food Safety
C ertified
M anagement Systems), ISO 14001 Internal
Working towards A P ICS
A uditor.
C ertification Ce rtified Supply Chain
Strong Negotiations Skills w ith
P rofessional
P roven results
Dangerous Goods Regulation
Participation as a core member for the Global
certifications – IATA, I MDG, DOT, HAZMAT
Strategic Carrier Negotiation RFP, $25
Supply Chain Global Overview: Countries
m illions savings year 2004
v isited (South and Central America : “Brazil,
Distribution Warehouse Movement (reduction
Mexico, Costa Rica, Panama”; E urope : “France,
of 1.7 millions)
Germany, Poland, Hungary”; Asia : “Korea,
Freight Cost reduction of $788k (2002 - 2007)
China”, N orth America : US, Caribbean
due to new negotiations and audits.
territories”.)
E D UCAT IO N
Master in Sciences majoring in I n te rnational Logistics & Supply Chain Strategy graduated 2009
GPA: 4.00
School of Industrial & Systems Engineering, G eorgia I nstitute of Technology, Atlanta GA
Bachelor of Science m ajoring in M a te rial M anagement graduated 2000
University of Puerto Rico
SUM MARY OF EXPER I E NCE
Nova rtis (Humacao, PR)
Sr. P roduction Supervisor 2012 – 2013
Animal Health Division
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M aintains work flow by monitoring steps of the process; setting processing variables; observing control points
and equipment; monitoring personnel and resources; studying methods; implementing cost reductions;
developing reporting procedures and systems; facilitating corrections to malfunctions within process control
points. Completes production plan by scheduling and assigning personnel; accomplishing work results;
establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the
p rocessing f low.
Scientific Games (San Juan, PR)
Sales & Dist ribution Manager 2009 – 2012
Cooperative Services D ivision
Plans, organizes, directs and controls the activities of the assigned Customer Service Reps and the Distribution
Center to insure an efficient f low of activity from order interception through order delivery to the retailer.
Establishes and manages work schedules. Manages total adherence to all Federal and State statutes regarding
warehouse operation. Manages $100+ millions in material spend, budget, bid and negotiations.
Achievements:
• Coordinate the construction of a warehouse from scratch to finish, recruit personnel and t rain them in
one month.
• Release of new Instant ticket products adding sales over 82millions in first year.
• Negotiate a contract with new currier improving customer service, time response, and savings over 500k.
M cDonald’s Corp. (San Juan, PR)
Divisional Supply Chain M anager 2007 – 2009
Ca ribbean D ivision
Strategy Development, R&D, Support and Execution; Category Management, Product Support and Solutions,
People/Relationship Management. G lobal Logistics support to Brazil, Mexico, Argentina among others
countries. Manages the Logistics and Supply Chain of 150+ restaurants.
Achievements:
• Introduction of a new baked apple pie with savings over 400k and at the same time enhance McDonalds
i maging.
• Execute a new Inventory Management platform for the replenishment of food linked to each restaurant,
local warehouse and central warehouse.
• Increase inventory turns at local warehouse in 60%
Boston Scientific Corp. (Dorado, PR)
Sr. Logistics T raffic Supervisor 2006 – 2007
P roduct Development Supervisor 2005 – 2006
Acting Quality Control I nspection Supervisor 2003 – 2004
Logistics Coordinator 2002 – 2005
Responsible for the supervision of all the Logistics activities and functional areas at Boston Scientific Puerto
R ico site. G lobal Logistic Strategies, New Logistics Technology, Annual Budget. R&D operational goals,
New technologies, FDA compliance, Supervision of 40+ employees, Material Controls. Supervise all the operation
and warehouse activities, policies and procedures. E xecution of Planning and Special Supply Chain
P rojects. Plans, Schedules, Contracts or Service Agreements, Compliance with federal and foreign regulations
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for imported/exported products, Logistics Assessments for local and International Results, I n tensive cost
r eduction P rogram I mplementation .
Achievements:
• Participation as a core member for the Global Strategic Carrier Negotiation RFP, $25 millions savings.
• Implementation of Freight Electronic Invoices saved 25% of time in audits.
• Freight Cost reduction of $788k (2002 - 2007) due to new negotiations and audits.
L ucent Technologies (Hato Rey, PR)
Order Manager 2001 – 2002
Ma te rial M anager 2001 – 2001
Responsible of the revenue guidelines for each quarter and the fiscal year based on the sales and contracts terms
between the customers and the corporation. Monitoring the process in order to r educe the t ransportation
cost, factory lead t imes, inventory, and warehousing. Prepare schedules for the logistics, t ransportation of
materials and services related with the p rojects in the Ca ribbean and Latin America region . Responsible
for the inventory control and t he material movement with deadlines/expected lead times, inventory analysis and
logistics. Manages total adherence to customer, suppliers, DC’s and OM’s.
HACU National I n te rnship (Pittsburgh, PA)
Statistic Research Methodologist/Epidemiology-Public Health spring – 1999
Surveillance, statistics, and research support activity for the US Department of Health – National Institute for
Occupational Safety and Health at the Pittsburgh Research Laboratory.
U S Army Engineer Center / US Army Reserve (St. Louis, MO / San Juan, PR)
Personnel Administrator Specialist 1995 – 2003
PROFESSIONAL DEVE LOP M E N T/TRA I N I NGS/CERT I F ICAT IO NS
NAFTA, SED, C-TPAT Seminar
APICS – The Association for
Operations Management Dangerous Goods Regulation
o CSCP Certification Course – Entire certifications – IATA, I MDG, DOT, HAZMAT
course with all modules. Imports & Exports Procedures
o CPIM Certification Courses – Basics of FDA New Regulations: Bioterrorism Act
21 CFR Part 11 Electronic Records, Quality
Supply Chain Management, Master
P lanning of Resources, Detailed System Regulation & ISO
Scheduling & Planning. Supplier Correctives Action & Supplier
subcontractor and Consultant Assessment
Six Sigma Process Excellence –
Helping others to Succeed
G reen Belt Cert if ied by Boston Scienti f ic
Negotiations Skills
P rogram.
PROFESSIONAL AFF I LAT IO NS
Member of Golden Key Honour Society 2008 – present
Member of APICS PR Chapter – The Association for Operations Management 1996 – present
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Board Member of the Puerto Rico Manufacture Association Transportation Committee 2003 – 2008
C O MP U TER SK I L LS
Computer L iterate: Microsoft Office Products (Word, Excel, Power Point, Project), SAP, WMS.
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