Manager Project

Timothy J. Duffy

** ******** ******, *******, ************* 02081

acd88o@r.postjobfree.com 508-***-**** linkedin.com/in/duffytimothy

Summary

Proven operations and client service professional with significant

experience managing teams and processes in the financial and investment

field. Responsible for managing staff who provide custody, accounting, and

other operational services to asset management firms. Apply strong problem

solving skills to all projects and work collaboratively with colleagues and

staff to exceed and achieve goals. Utilize client service skills to

establish and maintain strong relationships with both internal and external

clients. Charismatic leader who understands that earning the trust and

respect of colleagues and clients is critical in developing strong working

relationships. Recognized for consistently exceeding client expectations

and organizational goals.

Professional Accomplishments

State Street Corporation 2003-2014

A financial services firm with $27T in assets under custody and

administration and $2.3T in assets under management. Provides comprehensive

financial services, including investment management, investment research

and trading, and investment servicing.

Vice President - Operations and Client Service Manager, Boston, MA (2006-

2014)

Served as primary contact for asset management companies. Managed teams who

provided custody and accounting services. Clients included a Hedge Fund

firm with over $105B in assets and monthly revenues of $500K. Assets and

revenue doubled in the past 2 years. Interacted regularly with Head of

Operations and / or Accounting, Project Manager's, CFO's and Investments

Professionals.

. Started a team in Kansas City (KC) office to support existing Boston

team. Transition of work allowed Boston team to concentrate on larger,

higher profile clients. Managed team during and after transition of

work. Clients were migrated to KC on a set schedule. Worked with

Facilities Management and Human Resources in KC to establish office

space. Hired management team and staff. Staff and clients serviced

increased over 100% in the first year. Visited KC location quarterly

and hosted KC staff at corporate headquarters annually for training

and strategy session.

. Led department in cross division initiatives related to process

improvement (Global Inquiry Management), risk related topics (cash and

securities reconciliation), Global Mentoring program participation,

and the establishment of the Client Service role, which provided

clients with a single point of contact for their accounts serviced by

various groups at State Street.

. Spearheaded effort to implement Flexible Work Arrangements (FWA). FWA

consisted of work from home, off-shift hours, and adjustments to

schedules as needed. This effort resulted in a reduction of overtime

of over 25%, an increase in employee retention rates, and increase in

work / life balance.

. Managed unit of 35-40 staff and managers. Unit's functions included

providing quality and consistent service to high net worth clients,

reconciliation of security cash and asset position, processing and

settlement of security and foreign exchange (FX) trades, and cash

movement instructed by clients.

. Responsible for planning, scheduling, and coordinating the collection

of metrics for the monthly review of Key Performance Indicators

(KPI's) with clients. Led monthly KPI meeting, established action

items, and followed up to ensure action items were addressed. Visited

key clients on a monthly basis, communicated internally with

colleagues to ensure quality service was maintained, and led weekly

meeting with staff to discuss internal and client specific

initiatives.

. Served as primary back and middle office contact for Mutual Fund Asset

Managers, internal and external vendors, and other intermediaries.

Interacted regularly with clients to build and maintain strong

relationships. Led the onboarding of new clients and accounts which

increased revenues by 25% in 1 year and increased client retention.

. Spearheaded client engagement surveys and led effort to address areas

of deficiency. Goal of survey was to receive a rating of 4 or above on

rating scale of 1-5. Scores of 4 or below on any topic were documented

and a project plan established to address both internally and with

client. Led weekly meetings on necessary topics and communicated with

client until survey rating reached a 4.

Assistant Vice President - Operations and Trade Processing Manager, Quincy,

MA (2003-2006)

Managed team of 20 staff and managers responsible for processing trade and

cash transactions to accounting and custody systems. Created a workflow

followed by managers and staff to ensure that processing was completed by

predetermined deadlines.

. Significant contributor to planning and implementation of a workflow

system that converted paper faxes into online documents and ultimately

created transactions that were processed via automated means. Benefits

of system were reduction in manual processing errors, fewer

instructions received via paper, and timelier processing and

settlement.

. Initiated automation efforts which reduced manual processing and

reporting. Examples included implementation of SWIFT and FTP folders

for trade processing and conversion of cash forecasting to web portal

from Excel. Automation improved timeliness of report delivery to

clients and reduced manual processing errors.

Deutsche Asset Management, Boston, MA 1998-2003

A world leading investment organization that offers individuals and

institutions traditional and alternative investments across all major asset

classes. $1.28T Assets under management.

Assistant Vice President - Investment Operations Manager

Managed staff of 10 Portfolio Management / Trading Assistants responsible

for supporting processing and settlement of fixed income, equity, and

derivative transactions. Worked closely with investment professionals to

ensure that all compliance and risk requirements were followed. Provided

support to team in internal and external communications and facilitated

discussions with custodian banks to ensure that service levels were met.

. Served on committees representing Investment Operations teams.

Committees included Client Council (responsible for account opening /

closing, change of custodian, etc.), Tuition Reimbursement, Trade

Communication system replacement, Activity Based Costing, Audit

liaison, Business Continuity, Centralized Security Master, Centralized

Corporate Actions, and System Upgrades.

. Responsible for planning and execution of conversion to Euro currency

in 1999 and Y2K in 2000. Both efforts required significant time and

effort spent on internal system testing and external testing with

custodian's and broker to ensure compatibility between multiple

technology platforms. Both conversions were successful with no impact

to production activities.

State Street Corporation, Boston, MA 1990-1998

Portfolio Administrator

Client Representative

Account Manager

Education

Bachelor of Arts, Economics, University of Massachusetts, Boston, MA

Dean's List

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