Customer Service Supervisor
Resume:
Tiffany Nicole Taylor
Florissant, MO 63033
Mobile: 314-***-****
Day Phone: 314-***-****
Email: acd88h@r.postjobfree.com
Salary Requires:
Negotiable
Veterans' Preference:
*-*oint preference based on active duty in the U.S. Armed Forces
OBJECTIVE:
Clerical
WORK EXPERIENCE
Department of Veteran Affairs
(Record Management Center)
09/23/2012-07/31/2013
ST. LOUIS, MO
SALARY: 13.41 USD PER HOUR
HOURS PER WEEK: 40
File Clerk/ Scan Indexer (GS-4-1)
Performs intake, indexing, scanning and importing duties in conformance with directives,
regulations and VA policies; Contributes and assists in attaining Health Information Management
goals and communicate with others and work as a team in order to master their position and
provide good customer service to internal and external stakeholders; Treats customer and co-
workers with dignity and respect; Listening and responding in an appropriate and helpful
professional manner; Exercises patience, promotes a congenial atmosphere and have realistic
expectations in day-to-day operations, especially during periods of understaffing, changes of
priority, and/or critical deadlines; Willing and active in assisting team members and others when
questions arise and/or workloads become unmanageable or overwhelming; Employs a
cooperative attitude in interactions with co-workers and supervisors; Performs the duties of
retrieval, receipt, indexing, scanning, importing and providing disposition of medical and
administrative documentation; Accesses personal computer (PC) applications as well as other
numerous applications to index each scanned and/or imported document into a database, which
will be accessed through the patient's electronic record; Associates each scanned and/or imported
document with the correct patient's electronic record and/or the appropriate TIU document title;
Demonstrates timeliness, accuracy and organizational skills to ensure that information is
available in the electronic record for continuity patient care; Communicates with all levels of
medical center personnel regarding inquiries to the scanned or un-scanned documents of the
patients' electronic record; Reviews and researches numerous and voluminous medical reports
from non-VA health care facilities making a determination as to which documents are to be
scanned, indexed or imported; When records and reports are received, Ensures necessary
health/administrative information is integrated into the patient electronic record via scanning
software; After the scanning, importing and indexing process is complete, reassurance of the
quality of the scanned/imported image prior to scanning/importing the next document( Contact
Supervisor: Yes, Joshua Terry, Scan Unit Supervisor Phone: 314-***-****)
United States Department of Agriculture
(National Agriculture Statistics Service)
2/14/2012-09/17/2012
OLIVETTE, MO
SALARY: 15.00 USD PER HOUR
HOURS PER WEEK: 30-40
Enumerator Coach (GS-5-1)
The incumbent guides, coach and mentor assigned enumerators; performs work to implement
and improve standards for survey operations, questionnaire design, and training; Conduct routine
assessments and evaluation to ensure all standards and criteria are met; Enforce security
regulations to protect statistical data collected; Assist in providing enumerator training and
evaluate the training process; Gathers and publishes a vast array of information on every facet of
U.S. agriculture, including production, economics, demographics, and the environment (Contact
Supervisor: Yes, Diane Mix, Coach Supervisor Phone: 314- 595-9500 or 314-***-**** )
National Personnel Records Center
08/2009-02/2012
ST LOUIS, MO US
SALARY: 13.86 USD PER HOUR
HOURS PER WEEK: 24
Archives Technician (GS-4-1)
Analyze and process military record request, Provide correction, upkeep and accuracy of
assigned records, ability to multi task with Microsoft Word and CMRS databases and securing
sensitive and confidential government information, Knowledge of all military awards, separating
arranging and sorting mail, Ensures maintenance of established file procedures, Follows all
instructional and procedural media, suggests and initiates minor changes to work methods, flow
of work and internal procedures, ensures association of all mail with the folder, either action
documents or file documents; responsible for proper sequencing of folders, renovation of folders
and other related matters(Contact Supervisor: Yes, Helen Walker, Core1F Expert Technician
Phone: 314-***-****)
National Personnel Records Center
11/2008-08/2009
ST LOUIS, MO US
SALARY: 11.74 USD PER HOUR
HOURS PER WEEK: 30
Customer Service Representative (GS-3-1)
Analyze information in the Case Reference Guide, Interpret customer's incoming request, Handle
Inbound Customer Service Calls, Navigate multiples screens and databases within CMRS
determine and report Erroneous Disclosures, and basic office computer skills using Microsoft
Word on a daily basis. (Contact Supervisor: Yes, Connie Barrera, Supervisor Phone: 314-801-
0768)
Express Scripts
08/2008-11/2008
Maryland Heights, MO US
Salary: 10.00 USD Per Hour
Hours per week: 40
Customer Service Pharmacy Technician
Multi tasking with basic computer skill and knowledge of company database, basic data entry,
controlling and maintaining incoming volumes of calls, expert customer service level skills,
refilling prescriptions, and completing and refilling applications for low income assistance
programs. (Contact Supervisor: Yes, Tony Marshall, Supervisor Phone: 314-***-****)
Macy's Credit and Customer Service
10/2007-12/2008
ST. LOUIS, MO US
Salary: 10.42 USD Per Hour
Hours per week: 40-60
Credit Granting Customer Service Representative
Performed customer service, credit granting and call center services, heavy data entry and
maintained a steady high volume incoming calls. (Contact Supervisor: Yes, Jocelyn Hickman,
Supervisor Phone: 314-***-****)
U.S. ARMY
10/1999-6/2003
Fort Bragg, NC US
Salary: 1200.00 USD Per Month
Hours Per Week: Varies
Administrative Specialist
Prepares and types routine correspondence, messages, reports, and forms; serves as a receptionist;
handles incoming mail and messages; maintains files; uses copy equipment; receives and maintains
publications; utilizes word processing; presentation, and spreadsheet software; and performs data entry.
(Refer to DD214, US Army discharge document)
EDUCATION
Florissant Valley Community College
Ferguson, MO US
Associates of Arts Degree (General Studies) 5/2012
University of Missouri Saint Louis (UMSL)
Saint Louis, MO US
Bachelors of Arts in Communication
Currently Attending
Alfred Bonnabel Senior High
Kenner, LA US
High School Degree 6/1999
REFERENCES
Helen Walker
National Personnel Records Center
Core 1F, Supervisor
Phone Number:
Reference Type:
Professional
Louise Williams
Statistics Assistant
Phone Number:
Reference Type:
Professional
Contact this candidate