Manager Customer Service
Resume:
Carol Bodin
Clearwater, FL **764
acd86u@r.postjobfree.com
Profile
o Experienced, dedicated high-volume leader with a strong work
ethic and the ability to deliver consistent, balanced results.
o Highest degree of honesty, integrity, and professionalism.
o Exceptional organizational and planning skills; adaptable;
creative; enjoy new challenges.
o Ability to develop and motivate staff to reach their maximum
potential.
o Qualifications include; strong entrepreneurial spirit,
uncompromising approach to standards, outstanding leadership
skills, quality driven, marketing and development, cost control,
sales, exceptional customer service skills, vendor
relationships, inventory, budget development, staffing and
organization.
Experience
Ruth Eckerd Hall Backstage & Lobby Manager/Bartender/House
Manager 9/09-present
Clearwater, FL
o Organize and determine staffing levels for all concerts at the
venue; hire and train bartenders, determine entertainer's needs
based on concert riders, working closely with tour managers and
department managers to ensure a successful event. Develop
menus, pricing and department standards.
o Assisted in the development of inventory security program that
resulted in a perfect inventory record for the fourth quarter.
o Maximized profit potential by increasing bars, price points and
scheduling. Resulted in the highest F&B liquor sales in history
of Ruth Eckerd Hall.
o Department revenue for 2010 increased 40% over previous year
through increased service and marketing programs.
o Patron services House Manager position is responsible for
coordinating with all departments to assist patrons with
seating, ticketing, and directional issues during events.
Jimmy's Fishhouse & Duval Ballroom, Holiday Inn Food &
Beverage Manager 9/11-5/12
Clearwater Beach, FL
Responsible for the management of multiple outlets in a resort hotel
setting. Communicated with sales dept., chef, banquet captain's and hotel
management to ensure a successful event. Staffed events, attended BEO
meetings, special events ordering, costing out events to ensure financial
goals are met, coordinated set-up and tear down of all events,, responsible
for accurate billing and financial reporting.
o Introduced new restaurant breakfast and dinner menus following Holiday
Inn Hotel guidelines. Performed a cost analysis on all menu items to
ensure proper pricing.
o Introduced new banquet menus for weddings and corporate events after
extensive research in determining client's needs. Performed
competitive analysis in the area market.
o Meet or exceeded financial goals in budgeted areas including labor and
COGS. Introduced declining budgets for managers for non-
controllables.
Hard Rock Caf Operations Manager 3/08-7/09
Lahaina, HI
Developed and coached staff to deliver financial results and reduced
turnover through consistent and effective management. Coordinated events
for national acts; managed all bar functions including inventory, ordering
and training.
o Delivered results consistently; achieved 6 out of 6 financial
objectives in Q2 through hands-on management and developing and
rewarding staff for achieving set financial goals for their shifts.
o Maintained liquor and wine inventory including ordering, weekly
inventory, training of bartenders and executed bar promotions.
o Controlled liquor budget by working with vendors on pricing strategies
and continuous bartender monitoring and pour tests. Performance based
scheduling motivated staff to improve their results and increase
overall bar sales.
o Reason for leaving: Needed to be closer to my family after the sudden
death of my brother.
Chevy's Fresh Mex General Manager 8/05-3/08
Minneapolis, MN
High-volume full service restaurant located adjacent to the Mall of
America, annual sales 4million+. Responsibilities included; senior GM/
Area Manager to 4 Chevy's franchises; developed and trained new GM's and
managers; development and delivery of sales and profit objectives.
o Developed catering and banquet menus which increased department sales
by over 53%.
o Reduced labor in FOH by 2%; BOH by 1% and reduced turnover by 150%
through effective leadership; leading by example; staff development
and hands-on management.
o Delivered franchise to #1 designation out of 30 for the first time in
8 year history of this franchise.
o #1 franchise for 2007 for best HACCP scores with average score of 96%.
o Coached my management team to deliver results through weekly one-on-
ones to set goals and objectives and monitored their results.
Moose Tracks Caf Owner/Operator 5/00-
7/05
Lakeside Caf & Catering
Created a restaurant concept based on healthier food options and unique
menu offerings that resulted in two successful restaurant locations.
Designed menus; developed recipes and priced menu items to achieve
financial objectives.
o Achieved financial goals through quarterly business plans, planning
and control.
o Made from scratch concept resulted in Moose Tracks voted as having the
best cookies in the Twin Cities area in 2002.
o Responsible for all accounting procedures: payroll deductions, state &
federal
filing of all tax documents and payments, financial documents, and
vendor
payments.
o Planned and executed large events both on and off=site for clients.
Included an event for an aeronautics organization at an aircraft
museum which resulted in a contract to run the operations for MTS
Systems Corp.; including all caf, vending and catering operations.
Marriott/Sodexho General Manager 12/94-5/00
Minneapolis, MN
Successfully managed caf, catering and vending operations for accounts
with sales in excess of 6 million. Planned quarterly budgets and delivered
financial objectives. Responsible for staff of 70+ employees.
o Increased caf revenue by 45% and catering revenue by 200% through
effective pricing, menu mix, exceptional execution and high standards.
o Increased yearly profits over 3 year time period by 400%.
o Coordinated catering events for up to 5000 guests. Planned and
executed wedding receptions including working closely with the client
to develop menus, d cor and entertainment for their event.
Education/Training
o Normandale College; AAS Hospitality Management 3.6 GPA
o Current Serv Safe Certification
o TAM Certified
o Covey Seven Habits Leadership Training (3 day seminar)
o Foundations of Leadership (4 day seminar)
> References
o Available on request
Contact this candidate